Complaints Advisor
Cross Site
- Full time
Start date
2024-05-20
About the job
We put the customer at the heart of everything we do. Ensuring we do the right thing for our customers in their time of need is extremely important to us.
If you share our passion for service and quality and want to play an active role in shaping process and procedures across Claims, we want to hear from you.
We are passionate about truly listening to our customers and recognising when we can improve the customer journey. Change like this doesn’t happen unless we discuss new ideas and challenge things that could be better.
Claims Complaints is a great place to build your career, develop technically and gain responsibility through experience, experience being vital to the success of the team and protecting Claims Complaints, our customer, and the business’ reputation.
Responsibilities of a Claims Complaint Executive position:
- At a broad level, prime responsibilities centre around correctly understanding, investigating, and fairly resolving customer complaints regarding their claim.
- Listening is key, as is keeping it simple and ensuring you build the customer confidence by solving their problems quickly and efficiently. Influence and own the issue to ensure successful resolution whilst adhering to regulatory guidelines.
- Be empowered and trusted to take responsibility, making decisions, and using judgement to deliver a fair outcome.
- Review and suggest ideas on how to prevent the issues occurring again by recognising the root cause and recommending change.
- Help support the wider Claims area by adhering to our regulatory rulings and building confidence in complaint handling.
- Build a good working relationship with the FOS and ensure we take relevant guidance from their decisions.
- Always deliver superior customer service.
Experience:
- A proven track record of delivering excellent customer service.
- Knowledge and understanding of Motor and/or Household Claims as well as Complaint process and procedures is preferable, although not essential as full training is provided.
Essential Skills:
- Ability to put yourself in the customers shoes and communicate decisions with confidence and empathy by telephone and in writing.
- Strong attention to detail.
- Able to identify key complaint root causes and work with the wider business to influence reduction in complaint volumes.
- Deliver excellent customer service and be driven to do the right thing for our customers. Be passionate in putting things right when they have gone wrong.
- Have the ability to consider alternative means of resolution.
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
Related jobs
Salary
£25,310
Location
Swansea
Job Type
Full time
Location
Swansea
Department
Claims
Office address
Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG
Description
Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a
Reference
8850
Expiry Date
01/01/0001
Vacancy managed by
Bethan RoyleVacancy managed by
Bethan RoyleSalary
£25,310
Location
Cardiff
Job Type
Full time
Location
Cardiff
Department
Claims
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a
Reference
8745
Expiry Date
01/01/0001
Vacancy managed by
Sophie Smith-PhillipsVacancy managed by
Sophie Smith-PhillipsSalary
Location
Peterborough
Job Type
Full time
Location
Peterborough
Department
Claims
Description
Job Description We’re looking for a new Pet Claims Assessors to join our new Admiral Pet Claims Business! This is going to be an exciting and dynamic department, that needs an energetic and confide
Reference
8612
Expiry Date
01/01/0001
Vacancy managed by
Jessica EvansVacancy managed by
Jessica EvansRelated posts
Teaser
Contact CentreContent Type
BlogPublish date
26/01/2024
Summary
Across Admiral Group, we have an 11,000-strong workforce powering various businesses and departments like Admiral Law, Admiral Money, the Contact Centre, and Claims, our team thrives on diversit
by
Amy Reynolds
Teaser
ClaimsContent Type
BlogPublish date
03/10/2023
Summary
Are you ready to embark on a career journey that's as exciting as setting sail on the high seas? Well, grab your compass and brace yourselves, because today, we're diving into the world of
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
11/08/2023
Summary
As an Adoption Friendly Employer, our colleagues have the assurance that they’ll be fully supported throughout their adoption journey. Danielle, Claims People Manager, shares her experie
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
18/07/2023
Summary
Picture this: a role that not only challenges you but also empowers you to make a real impact. You might have heard about debt collection jobs before, but we do things differently at Admiral Mone
by
Ben Moriarty
Teaser
ClaimsContent Type
BlogPublish date
13/10/2022
Summary
Jessica has worked part-time for almost four years so that she can have more quality time with her daughter. As a motivated and dedicated manager, Jess knows that working flexibly isn’t a barr
by
Kyle Meacock
Teaser
ClaimsContent Type
BlogPublish date
15/02/2022
Summary
Introducing the next blog in our I Belong series where we give you a peek into what working at Admiral is like, meeting our fascinating and inspiring colleagues from around the Group and givin
by
Kyle Meacock
Teaser
ClaimsContent Type
BlogPublish date
18/11/2021
Summary
We caught up with Tyler from our Van Claims department to find out what the future holds for the growing function. What do you do in the Van Claims department?As a Senior in the department,
by
Leigh Gardiner
Teaser
GeneralContent Type
BlogPublish date
14/09/2021
Summary
Introducing our new blog series, I Belong, giving you a peak into Admiral, meeting our fascinating and inspiring colleagues from around the Group and giving insight into our friendly, diverse an
by
Ben Moriarty
Our Benefits
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.
Share
Schemes
Flexible
Working
Local
Discounts
Travel Season
Ticket loans
Groups
& Societies
Development
Opportunities