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Nick joined Admiral Claims back in 2015, since then, he has worked in Bodily Injury, Telematics, Claims Project Management Office and is currently a manager within the Claims People team. What is your role within Claims People? I’m a Claims People Manager, my role is managing Claims-wide initiatives for our staff to benefit from. I’ve recently been involved in a project around ‘Reward and Recognition’, it’s great looking at different ways we can recognise our staff for the hard work they do. Alongside this, I’ve been involved in improving our recruitment process and strategy, staff wellbeing and lots of other great initiatives. How did you get into your role and how does it differ from anything you’ve done before? I was working in Claims PMO (Project Management Office) when I read there was a new department being launched. The new department would be centred around our ‘people’ and ways to improve things for them, so I jumped at the opportunity. I was working on something similar and it was the perfect opportunity. This role differs from my previous roles in that all of our work is staff centric, it’s all about improving. From understanding how our staff are feeling, to helping them develop and grow within their careers, our department places their needs at the forefront of what we do and it’s brilliant to be a part of. We’re still only a year and a half in, but we’ve been able to make some really positive changes already and I’m excited for what’s to come.Favourite thing about your role?I love our team. We work closely together to manage the work we have. We’re incredibly fortunate to have years of experience on the team and there’s a real understanding of how things work and what matters most to people. I personally love seeing the end product of all our hard work. It’s not only rewarding but has a huge impact on the Claims function as a whole.Advice for anyone thinking of joining Admiral?Dive right in! Accept every opportunity you’re presented with. Admiral is unique in its make-up and encourages you to push outside of your comfort zone and more importantly, get involved. In every department there is someone sharing experience and knowledge or willing to lend a hand. All you have to do is say yes!