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Contact Centre jobs

Working in our Contact Centres

Our customer-facing colleagues are the heart of our success at Admiral and are paramount in providing our customers with the best possible experience. Our aim is to give great service to as many people as possible, prioritising satisfied customers and happy colleagues. 

 Admiral offers a wealth of insurance products, Motor Insurance, Home Insurance, Travel Insurance, Pet Insurance, Van Insurance and Personal Finance products. This means that our colleagues also have lots of opportunities within Admiral to venture into new, exciting products, all with the aim of giving our customers the best service and journey.

Roles in Contact Centre

Some of these job roles may be familiar, but they come with an Admiral twist! In these roles, you’ll have the freedom to Be You. Be given the tools to Grow & Progress. The ability to Make A Difference. And, be rewarded with a Share In Our Future. We believe that “people who like what they do, do it better”.
Here are the kind of roles you can expect: 

- Customer Sales Advisor
- Data Validations Handler
- Customer Advisor
- Customer Assurance Executive
- Complaints Executive
- Remote Customer Advisor

Find out more about…

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As the first point of contact for our customers, you'll be responsible for communicating the benefits of a policy and guiding them through the buying process. Our fun, competitive nature and strong culture has contributed to the company’s success of being market leaders in the industry. We pride ourselves on the development of colleagues, and our supportive and dedicated management team will help you achieve your full potential.

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Our purpose is simple; delivering value to customers by saving them money and providing industry leading service. You’ll deal with a variety of inbound calls, helping our existing customers by answering general queries and making amendments to policies. We're constantly investing in the growth of our colleagues, demonstrated by our bespoke Customer Value Development plan that aims to help you achieve your personal and professional goals.

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You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.

Timeline

Apply

Submit your application and this will be reviewed by a member of the Talent Team.

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Telephone Interview

If you're successful in your application, you will be invited to take part in a quick telephone interview. Here, we will be able to get to know a bit more about you.

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Meet & Greet

If you pass your telephone interview, you will be invited to join us for a Meet & Greet. Here, we will provide you with more information on the role, give you a good insight on the team and finish with a 1-2-1 interview.

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Offer

If you have been successful, we will contact you to offer you a position and talk you through the next steps and what to expect before you join us.

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