New Business
As the first person our customers speak to, you’ll be guiding them through the buying journey and helping them understand exactly what their policy offers.
The New Business team is fun, fast-paced and full of energy. There’s a healthy bit of friendly competition and a strong sense of teamwork that keeps everyone motivated. We’re proud to have a culture that’s helped make us market leaders and even prouder of how we support each other every step of the way.
With great training and a management team that genuinely cares about your growth, you’ll have all the tools you need to reach your full potential.
Customer Value
We keep things simple: our goal is to save customers money and give them the best possible service along the way. In this team, you’ll take a variety of inbound calls - from answering quick questions to helping with policy changes and giving expert support.
You don’t need to have all the answers on day one. We’ve got a personalised development plan just for you, designed to help you grow your confidence, build your skills and reach both your personal and professional goals.
If you love solving problems, chatting with people and being part of a supportive team, Customer Value could be a great place to start.
Customer Loyalty
Our Customer Loyalty team focuses on making sure our customers stick with us and feel good about it. Most of the calls are inbound, where you’ll be helping with renewals, offering tailored deals and finding the right solutions - whether that’s adding a car, a van, or a new home to a policy, or just answering day-to-day queries.
The work is always changing as we evolve with our customers’ needs and stay ahead of the competition. You’ll be part of a close-knit team that values collaboration, celebrates individuality and works together to deliver top-notch service every time.
If you enjoy problem-solving and making someone’s day, you’ll fit right in.
Timeline
Apply
Submit your application and this will be reviewed by a member of the Talent Team.
Telephone Interview
If you're successful in your application, you will be invited to take part in a quick telephone interview. Here, we will be able to get to know a bit more about you.
Meet & Greet
If you pass your telephone interview, you will be invited to join us for a Meet & Greet. Here, we will provide you with more information on the role, give you a good insight on the team and finish with a 1-2-1 interview.
Offer
If you have been successful, we will contact you to offer you a position and talk you through the next steps and what to expect before you join us.
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