Sustainability

Building a sustainable future for our customers, our people, our business, and the communities we belong to.

We care deeply about doing the right thing, and our approach to sustainability reflects that. It’s built into everything we do, from the way we support our customers and colleagues to the way we shape our products and policies.

Our purpose is at the heart of it all. It guides how we work and helps us create the best possible outcomes for everyone who depends on us.

Download our latest Sustainability Report

Environment

As an insurer, we understand the impact climate change will have on our customers, teams and wider communities.

While we support our customers of today, we also have a responsibility to protect our customers and communities of tomorrow - making sure we can all share in our future, together.

That means being a responsible business in everything we do, whether that’s reducing our impact on the environment, paying our fair share of tax, or supporting the local areas where we work.

We’re backing the shift to a greener economy, and have set ourselves the goal of reaching net zero by 2040. We’re using the Net Zero Investment Framework, shaped by the Paris Aligned Investment Initiative, to guide us.

We’re serious about following the latest climate science to shrink our carbon footprint, and right across the Group, our people are stepping up through our Sustainability and Climate Change Working Groups. We’re proud to say that 65% of our energy already comes from renewable sources, and we’re working to push that even further.

Our Communities

Together For Better is our Group commitment to transform the lives of people outside of Admiral. Our local communities have nurtured our business and our people, and we’re passionate about sharing our success and giving back.

We encourage and support our colleagues to donate their time and skills, with benefits like two paid volunteering days per year.

We’re really proud that our community and charity work is led by our colleagues. They’re the ones who choose the local charities and organisations we partner with.

It means the relationships we build are genuine and grounded in what matters to our people, helping us Make A Difference in the communities we’re part of.

Community

We invest in the needs of our local communities.

In 2024 we committed over £3.3m to community investment projects here in Wales, in the UK and all over the world.

Whether it’s creating greener schools in Wales, helping flood-affected communities in Spain get back on their feet, or supporting students in Canada, we’ll always step up to help where we can.

Colleagues

We offer two paid volunteer days per colleague, per year.

In 2024 our amazing colleagues completed over 32,500 hours ‘Impact Hours, volunteering their skills and time to make a difference in our communities.

Careers

We partner with global and local organisations to help people outside of Admiral get jobs within our communities.

Whether through financial support with our partner organisations or through providing more practical help like mentorship, our assistance means more people can look after their future and secure sustainable employment.

We've created Sustainability Working Groups who discuss the impact of various sustainability elements.

Our Green Team raise environmental awareness through initiatives and collaborate with partners to promote education and tree planting.

We partner with Code First Girls to close the tech gender gap, offering free education and career opportunities for female and non-binary individuals.

Our collaboration with SEED Madagascar helps empower women who struggle with access to education, healthcare and employment.

The Global Emergency Fund has facilitated over £400,000 in donations for urgent needs, supporting various causes and global initiatives.

We donated to Stump Up For Trees in Wales, which plants trees and hedges on non-arable land,benefiting local communities and ecosystems.

From our colleagues’ nominations we supported over 200 organisations with Community Fund grants, spending over £100,000 in total.

Through our Match Fund initiative, we've matched over £64,000 in employee fundraising, supporting various causes close to our colleagues hearts.

We’re committed to providing great customer experiences, meeting our customers’ evolving needs through a test-and-learn approach. Our colleagues across the Group complete annual training to make sure we treat our customers fairly and honestly. In the UK, this includes training about Consumer Duty, Vulnerable Customers and Data Protection. We’re all about customer focus – our strategy ensures we strive to maintain it by developing more customer-centric propositions and services.

Our goal is to inspire our people, our customers, and the communities that we serve to embrace sustainability in a way that is meaningful and impactful for them.”

Michelle Leavesley

Group Head of Sustainability

We continue with our work on our operational transition place and science-based targets and our commitment to embed sustainability across the business.”

Huw Llewellyn

Head of Property and Facilities

We’re enhancing our commitment to creating a more sustainable future, making sustainability a crucial part of our purpose and embedding both in all we do.

Keith Davies

Group Chief Risk Officer

We’ve worked hard to keep making a difference, and I’m looking forward to us having even more impact for our people, our customers, and our planet, so we can share in our future together.

Milena Mondini de Focatiis

Group Chief Executive Officer

List #1

Our Stories

Person standing in a bright, modern meeting room with floor-to-ceiling windows, a long table, and greenery, wearing a gold short-sleeved top.

Lorna’s Big 5: How We Keep Admiral a Great Place to Work

Teaser

General

Content Type

Blog

Publish date

13 Mar 2026

Summary

We’re proud to have been recognised as a Great Place to Work for 26 years in a row, and as Admiral’s People Director, I’m often asked what makes our culture so special. For me, it all comes down to

Teaser

We’re proud to have been recognised as a Great Place to Work for 26 years in a row, and as Admiral’s People Director, I’m often asked what makes our culture so special...

Read on

Gemma Robertson

From PreSchool Teacher to Pet Claims Senior: Chantelle’s Journey

Teaser

Pet

Content Type

Blog

Publish date

12 Mar 2026

Summary

When I used to work as a pre-school teacher, I had no plans to go into pet insurance. I enjoyed working with children, I loved how rewarding it was. However, I wanted better opportunities for progre

Teaser

Read on

Ben Moriarty

Be You

Group of Admiral colleagues in the office together

Introducing our Women’s Health Community

Teaser

Business Support

Content Type

Blog

Publish date

09 Mar 2026

Summary

For International Women’s Day and Endometriosis Awareness Month, we’re here to spotlight our health and wellbeing champions – Admiral’s Women’s Health Community!Our Women's Health Community is a c

Teaser

Read on

Gemma Robertson

A growing home for Admiral in Peterborough

Teaser

Pet

Content Type

Blog

Publish date

24 Feb 2026

Summary

Our connection to the city and the people shaping Admiral’s future there.Admiral may be best known for its Cardiff roots, but Peterborough is becoming an increasingly important part of our story. Toda

Teaser

With the opening of our new office space at Lynch Wood Park, we’re reinforcing a simple message: Peterborough matters to us, and so do the people who choose to build their careers here, with us. We spoke to Chris Groom and Chantelle Wyer about what joining Admiral Pet in Peterborough has meant for them.

Read on

Sophie Smith-Phillips

Environment

Our Communities

Community

Colleagues

Careers

Our Customers

Our Commitments

Admiral’s purpose is to “Help more people to look after their future. Always striving for better, together.”

Admiral looks to do the right thing, and this includes the approach to modern slavery.

Sustainability

Environment

Our Communities

Community

Colleagues

Careers

Scroll through to see some of the community projects Admiral Group and our colleagues have been involved with recently. We’re very proud to support these fantastic initiatives.

Our Customers

Our Commitments

Admiral’s purpose is to “Help more people to look after their future. Always striving for better, together.”

Admiral looks to do the right thing, and this includes the approach to modern slavery.