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Admiral Life

MBA Mentoring Support at Admiral

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MBA

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Blog

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24/07/2020

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When we recruit MBAs we are looking for a handful of special individuals who are seeking a personalised experience that will give them the opportunities, challenges and freedom to explore. We believe mentoring should not but one set program, but it should be tailored to the needs of each individual that works with us. MBAs have the autonomy to make an impact and we are here to support you in an environment where you will ultimately be making the decisions in the projects you work on.Simon (INSEAD 2010) joined Admiral in 2019 on the Future Leaders Program. We spoke to him about the mentoring support he received as an experienced MBA through his first year before recently stepping into his new role as CFO of Admiral Pioneer. Mentoring support"I joined the Future Leaders Program with several years of post-MBA experience, so in my first few months, the main thing for me was to focus on doing my job well and not be micromanaged by an overbearing mentoring system. Marisja (Head of International Business Development and Investor Relations) did an incredible job tailoring her management style to my situation as someone who completed their MBA a few years before joining Admiral.What I needed, was support on very specific things, like help to unblock a particular issue, or just to bounce ideas off. I felt like it was very much led by me." I got all the support I needed, and none that I didn’t. And that was good. Simon Flynn Experience working with the CEO “In terms of learning from the CEO, it was one of the things I experienced in the first six months. David (Group CEO) had been invited to a meeting by an external company that wanted to partner with us, and he asked me to join him as he knew I was interested in this area.We went to the car park and jumped in his car and, whilst I was navigating on Google Maps, he drove us to this meeting about half an hour away. That was a really good experience - I was very impressed that even as a fairly new MBA employee at Admiral, I was on the CEO’s radar. The meeting itself was another fantastic opportunity to learn alongside the CEO. I don't know of many places where that happens quite so easily.” Feedback and progression  “As I was coming towards my one-year anniversary, I reached out to seven or eight leaders in the business to get some feedback. This included David (Group CEO) and Cristina (UK CEO), who agreed it had been a very successful year. I wanted to have an open chat about how I might make the next year even better and where I might be best placed to work in the future. I always found people very available for that kind of conversation, which I think is hugely valuable.” Support and a personalized experience  At Admiral, it is up to you make your own career, but you will be supported in an individualised way to make it happen. Simon Flynn "This is one thing that really does distinguish Admiral from other MBA programs: we think about the individual and tailor the experience to each person. That is different from some of the big consulting firms, where the programs are very set. Here, there's an option to say “You know what, I would love to go to Spain for a year to learn about claims!” for example.I have received a truly tailored experience; in my case, I didn't want any international projects, because I've spent so much time overseas in my career already. So, my preference was to stay in the UK, and that was listened to from the start, even going back to the recruitment process.All in all, I can thoroughly recommend the Future Leaders Program – both if you’re a recent MBA, but also if you have several years of post-MBA experience like me. It’s tailored to you and will allow you to build your own career path from the start."

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Connie  Hogg

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Connie Hogg

Connie  Hogg

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Connie Hogg

What we did to help the Coronavirus response

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General

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Blog

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22/07/2020

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So, what have we done for:  Our Community We have set up the £4 million Admiral Support Fund for Covid-19, which is predominantly providing funding and support in South Wales, where we are based, to the NHS, charities, support groups and will also allow us to contribute to any insurance industry wide charitable effort. We have been active in helping several charities and groups, which we are extremely proud of. Here are just a few ways we have helped: Supported Swansea, Cardiff and Newport food-banks – diverted our fruit supply to these extremely important community organisationsSupported The Wallich with food supplies  Donated to The Play Yard which provides meals for under privileged children and familiesDonated to St Thomas Parish which distributes food / meals to vulnerable people within SA1 area, amongst other supportive initiatives£100k donated to The Community Foundation WalesFeeding NHS staff through donations to various organisations Supplying essential items to Hospitals across South Wales in the form of medical shoes, calculators, pyjamas, etc We also asked our employees to send in details of their charitable events that had been cancelled so we could support and help with fundraising for their chosen charities. Brian Martin, Head of Business Support at Admiral said: “Admiral’s support means so much for our community and we will continue to work hard to help those in need in such a difficult time. “ You can find out more about how we’ve been supporting our community here.  Our employees To support our employees, all employees are being paid their full salary and no employees are being furloughed under the UK Government funded scheme and we don’t expect to benefit from any other initiatives funded by the government. Ecare, our counselling and support service for employees have also introduced a ‘Dependant Line’ for any dependants in employees’ households to offer additional support during the pandemic 24 hours a day. We also have a Workplace Support function who order a range of equipment to make life easier for employees at home whilst working. Nearly 2800 orders so far and climbing! To help our employees get the right advice, we have teamed up with HSBC who now offer 121 telephone appointments to help anyone with their financial concerns. Our Training function “Admiral Academy” have developed several webinars, online courses and playlists for all our employees that focuses on mental health, living in lock-down and working remotely. We are also building a programme for the future of ‘smart working’: how we integrate remote and office time, the use of office space, how we manage teams, the cultural implications, organisational structure and technology.    Our customers We pledged to give back £110million to our car and van insurance customers in recognition of the fact that our customers stayed at home and drove less during the UK wide Covid-19 lock-down. A £25 refund was automatically given to all customers for each car and van covered with us on the 20th April 2020, a total of 4.4m vehicles. We gave the refund to reflect there have been fewer cars on the road during the lock-down which resulted in fewer claims. This was done to ensure as a company we didn’t benefit during the lock-down. Our intention was to return estimated savings to our customers rather than benefit from reduced driving during the lock-down. We have also waived any motoring claims excess fees for NHS or emergency service workers and supporting NHS volunteers. We guarantee cover for customers using their vehicle to transport people, deliver medical supplies and equipment, or items to people who are self-isolating. In addition, we wanted to show our support for NHS and emergency service workers by giving them a free courtesy vehicle to keep them on the road during the lock-down. We are further supporting our customers who are in financial hardship as a result of the outbreak by being flexible with customers struggling with monthly payments. Cristina Nestares, CEO of UK Insurance at Admiral said: “During this challenging period, our main priorities have been helping our customers, supporting our local community and protecting the wellbeing of our employees, which is why we have introduced these initiatives to give something back to the customers and communities we serve. “This is an unprecedented time when people across the country are driving significantly less than before the lock-down, and we expect this to lead to a fall in the number of claims we are seeing. We want to give the money we would have used to pay these claims back to our loyal customers in this difficult time. We have also already reflected this change in driving behaviour in our pricing for customers and will continue to do so. “

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Samantha Bevan

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Samantha Bevan

Samantha Bevan

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Samantha Bevan

What does it take to be a great leader? - Henry Engelhardt (CEO Emeritus)

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MBA

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Blog

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17/07/2020

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We often hear how Henry Engelhardt, Founder and CEO emeritus, has inspired many people: both inside and outside the Admiral Group - whether that is from working with him closely, or from simply hearing one of his many memorable speeches. So, we wanted to share a small insight from a recent talk he gave at INSEAD in May 2020. "Admiral is moving into the future. Next year, Milena Mondini, will take up the reins of Admiral when she becomes CEO. It will be the first time in our history that we won’t be run by one of our founders. As we transition to this new era, we are looking for the next generation of leaders, business builders, and managers. We need people who are bright, hungry, intelligent, and decent. That’s why we keep coming back to recruit MBAs from some of the best business schools in the world. Milena needs the strongest people she can find to take Admiral to the next level. There are no barriers to what Admiral can achieve. There are no blinkers on what businesses we achieve it in. For those of you, who see Admiral as an Insurance company, I say: that's what we mostly do now. But the future? Who knows? We’re looking for people who can be great leaders, managers, business people, and people. We don’t really care what industry you’ve come from. In fact, in many regards, knowing little or nothing about insurance can be an advantage.    Whatever your experience, we’re looking for people who can take nothing and make something; we’re looking for people who make teams better; we’re looking for people who can inspire and motivate those around them; we’re looking for people who can grow into being great leaders. Why not you? So, what does it take to be a great leader and manager? One – make great decisions. This involves gathering and interrogating data.  Two different skills, both very important. It involves teamwork – the buck stops with all of us, not any single individual. The team, the team, the team. And, ultimately, it involves decisiveness. To make a great decision you must make a decision!Two – be great with people. This means understanding some of our simple philosophies, like "If people like what they do, they’ll do it better" – so we go out of our way to create a culture where people really like their jobs. It means understanding how important you are to the people you manage. Understanding how important little things, like saying good morning or goodnight, are. It means being a great communicator.  Three – be creative. This means you have to do things differently to succeed.  Something has to be different; either the offer to your customers, your product design, the way you manage the process, the way you get more energy from your people…something. Great managers are very creative: they push others to see opportunities and ideas that would normally get buried in a corporation. If you can be great at those three things you can be a great leader. But there’s no formula.  It’s not a recipe. If it was, we’d all just read it and become great leaders. It takes a lot of hard work. A lot of thought. And there is one special ingredient that is different in everyone’s recipe: you. We’re all different from each other and that means we all bring something special to the party.  I went to a good high school and did well, but not top of my class. I went to a good but not exclusive university. Again, I did well, but not top of my class. A few years later, I completed my MBA at INSEAD, one of the world’s leading business schools. I didn’t make the Dean’s List. What I’m trying to say is that I am not, by any means, extraordinary. So, if I can achieve what I’ve achieved, so can you!" 

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Henry Engelhardt, Founder and CEO emeritus, has inspired many people: both inside and outside the Admiral Group. So, we wanted to share a small insight from a recent talk he gave at INSEAD in May 2020.

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Katharina  Gil Mast

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Katharina Gil Mast

Katharina  Gil Mast

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Katharina Gil Mast

Where can a career in Claims take me?

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Claims

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Blog

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16/07/2020

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Nick joined Admiral Claims back in 2015, since then, he has worked in Bodily Injury, Telematics, Claims Project Management Office and is currently a manager within the Claims People team. What is your role within Claims People? I’m a Claims People Manager, my role is managing Claims-wide initiatives for our staff to benefit from. I’ve recently been involved in a project around ‘Reward and Recognition’, it’s great looking at different ways we can recognise our staff for the hard work they do. Alongside this, I’ve been involved in improving our recruitment process and strategy, staff wellbeing and lots of other great initiatives. How did you get into your role and how does it differ from anything you’ve done before? I was working in Claims PMO (Project Management Office) when I read there was a new department being launched.  The new department would be centred around our ‘people’ and ways to improve things for them, so I jumped at the opportunity. I was working on something similar and it was the perfect opportunity.  This role differs from my previous roles in that all of our work is staff centric, it’s all about improving. From understanding how our staff are feeling, to helping them develop and grow within their careers, our department places their needs at the forefront of what we do and it’s brilliant to be a part of. We’re still only a year and a half in, but we’ve been able to make some really positive changes already and I’m excited for what’s to come.Favourite thing about your role?I love our team. We work closely together to manage the work we have. We’re incredibly fortunate to have years of experience on the team and there’s a real understanding of how things work and what matters most to people. I personally love seeing the end product of all our hard work. It’s not only rewarding but has a huge impact on the Claims function as a whole.Advice for anyone thinking of joining Admiral?Dive right in!  Accept every opportunity you’re presented with. Admiral is unique in its make-up and encourages you to push outside of your comfort zone and more importantly, get involved. In every department there is someone sharing experience and knowledge or willing to lend a hand. All you have to do is say yes!

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

Louise shares the moments she’s most proud of during her short career here!

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Admiral Pioneer

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Blog

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15/07/2020

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Louise began her career, as many of us do, in the call centre. In November 2015, she joined us a New Business call handler, which was her first job after graduating. ‘‘I’d heard that Admiral was a good place to work, so decided it’d be a good place to do 6-months to tied me over before going travelling.’’‘’I enjoyed working and making money so much that after 6 months I decided that I’d stay and continuing working for Admiral.’’ After 9 months as a New Business call handler, I applied, and was successful in securing the Product Assistant role on the new CAT (car access) team, and whilst on the team I was offered to work on the rebrand of Admiral Learner Driver and Car Sharing Insurance (now Veygo). The team was such a small team that I got to be involved in a bit of everything; operations, marketing, product development, which was fantastic. The team kept growing and growing and it was lovely to watch become the success it is today. ''Around the time that we were about to launch the newly rebranded Veygo, my deferred placement on the grad scheme was approaching. It was difficult decision to make as we’d no idea if Veygo was going to be a success or not, so my decision to not go on the grad scheme was a risky one.''I realised that I already had a lot of the experiences that I would’ve gained through completing the grad scheme such as marketing, operations and product development. One of the main issues holding me back was the valuable training that the grad scheme offers that I’d be missing out on.''Talking through this with my manager, they offered to put me through the CIM Certificate which was great.''There have been opportunities after opportunities at Admiral. This July my role on the Veygo team has changed slightly in that I’m now a Business Development Executive and am training in, product development and learning how to code.''

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Jessica Sutton

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Jessica Sutton

Jessica Sutton

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Jessica Sutton

Simon (INSEAD 2010) Shares his First Impressions as an MBA at Admiral

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MBA

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Blog

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07/07/2020

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From the moment I started, I was really impressed by the people. Simon Flynn (INSEAD 2010) It was two aspects: firstly, people's genuine commitment to the company, which was almost universal and is very impressive. Secondly, the welcoming and friendly style really struck me. Once I was about six months in, I noticed that there's a lot of expertise in the business, which you wouldn't necessarily notice when you first meet people, because everybody is quite informal and so friendly.One thing that was reinforced when I joined as an International Business Development Manager is how intrapreneurial and multifaceted the role is. What I mean by intrapreneurial is that, after your first couple of mini-projects, it’s up to you to express what you want and own and drive your career journey and the projects you take on.The projects are not like a clean piece of homework where someone says we need a 10-page report in a month and here's all the information you need. It’s a lot messier than that; for example, you may be presented with a problem that we're trying to solve as a business, but that we don’t really understand yet. Or, you may need to speak to some people, but you may need to be sensitive because this used to be their project. You need a very wide range of skills - from emotional sensitivity to influencing to negotiation to the actual content of the work itself. I think this is one of the most exciting things about the role and why I say it’s entrepreneurial: you’ve got to be quick on your feet and thoughtful about taking a really tailored approach to each project.Admiral is a company based on a flat structure where you need to be respectful of everyone’s time. You can't assume that because you've got a project that happens to come from the CEO that you're going to be able to get a date in the diary immediately with everyone you need to speak to. I think that's one of the fascinating things about the role, and I think that's part of what distinguishes it from working somewhere else.  The role really rewards people who are willing and able to build their own career journey by developing their own relationships and working well with a variety of people. Simon Flynn (INSEAD 2010) Although Admiral is based in Cardiff with a very strong Welsh heritage as a company, it's got a very inclusive culture. One of the things that makes it the kind of place that people come and stay to work for a long time, is that they don't have to pretend to be someone else. The reality is that people from Spain, Italy, and France, as well as many other places, are working in senior positions across the Group, which is just one of the indications of its inclusive culture.Overall, my first impressions of both the role and company have been extremely positive and I'm looking forward to continuing to build on my career at Admiral as the new CFO of Admiral Pioneer.

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Simon (INSEAD 2010) Shares his First Impressions as an MBA at Admiral

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Connie  Hogg

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Connie Hogg

Connie  Hogg

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Connie Hogg

From Bocconi MBA Graduate to Finance Manager at Conte.it

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MBA

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Blog

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25/06/2020

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Stefano joined Admiral Group in 2017 as a Business Development Manager at Conte.it, our Italian operation. As with so many of our managers, it was Henry’s charisma that sparked Stefano’s initial interest in the Group. Whilst studying a full-time MBA in Bocconi, Henry and some colleagues visited campus and spoke about how he founded Admiral, the company values and distinct culture. I immediately felt a fit with Admiral and applied for a summer internship and, when my MBA finished, for a permanent position. Stefano De Carlo Since securing the role of BDM, Stefano initially worked on the reorganisation of the Claims department and the creation of a new Governance department within Claims. Alongside this, he also worked in Operations and Finance on numerous smaller projects. Since our Group level Brexit project launched in 2018 across all sites, Stefano has acted as PMO for Italy. From January to March 2019 he had the opportunity to showcase his talent working alongside Conte.it CEO Costantino Moretti on a strategy project, before being appointed Finance Manager for Conte.it in April.International mobility is something we pioneer among our employees and Stefano’s role has seen him travel to Cardiff, Madrid and Seville for business trips. In September 2019 we held our Finance CMAD in Seville, which provided another opportunity to travel and discover more about our international operations.  As with any role, there are challenges to be overcome. Stefano stresses the need to learn quickly on the job. Moving around the business means having to understand new areas constantly, particularly when in Claims which requires a large amount of specific knowledge. This internal mobility means our Business Development Managers quickly familiarise themselves with the most important needs of an area in order to start delivering change and seeing results, often in small time windows.It’s no surprise therefore that one of the most valuable skills for the role, for Stefano, is a commitment to learn as well as a willingness to experiment and fail. Pushing himself beyond his limits and having the opportunity to empower those around him has enabled him to pursue a diverse and rewarding career at Admiral to date. Future Leaders Program

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Stefano joined Admiral Group in 2017 as a Business Development Manager at Conte.it, our Italian operation. As with so many of our managers, it was Henry’s charisma that sparked Stefano’s initial interest in the Group.

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Connie  Hogg

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Connie Hogg

Connie  Hogg

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Connie Hogg