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Our services cover a wide array of complex claims. 

We are one of the largest alternate business structure’s specialising in road traffic accident claims and we have around 600 staff operating in Cardiff and Newport. The business is made up of around 13 departments, from our New Client Unit who set up new claims, to case handlers focusing on progressing claims to settlement including guiding customers through litigation.

We understand that accidents are very distressing and can be confusing, but our aim is to take this weight off our clients' shoulders and deal with claims in a timely and efficient manner.


We also have a number of specialist areas handling allegations of fraud or more serious injuries and complex claims. Along with auditors, complaint handlers, a training function and our Information Security teams. Our service covers everything from simple financial loss claims through to high value serious injuries. 

We provide legal services for Admiral customers who have been involved in a non-fault accident. We represent them to ensure they are provided with all the support they need such as; recovering compensation for out of pocket expenses, other financial losses, and injuries sustained as a result of an accident. 

We work hard to provide a seamless journey from when a customer notifies their insurer of an accident through to settlement.

Life at Admiral Law

Investing in you

Our customers are at the heart of what we do and our employees are absolutely paramount to our success. We actively invest in making this a happy place to work, ensuring staff are continuously developed to excel in their field of expertise and fulfill their potential. No one claim is the same, and the work we do is varied with challenges that will engage your mind in problem solving, creativity and devising a set of best outcomes for the client.

The management group works closely with individual case handlers, investing in career development and ensuring they have the support and guidance to achieve set goals. We believe that investing time in our employees leads to people enjoying the job and advancing their technical knowledge. We have also supported a number of staff in their legal qualifications through CILEX via a strong relationship with local colleges.

We deliver training internally through our internal training function and our experienced management group as well as from external providers. Throughout the past few years we have had a number of experts deliver training ranging from GPs, Barristers, Physiotherapists, Accountants, Defendant Solicitors and Costs Experts. Everyone is provided with comprehensive training tailored to the experience and role you are undertaking. Internally there are opportunities to progress between departments as well as promotions to more senior levels. We recognise that one size doesn’t fit all and there opportunities to progress along different routes. Whatever your ambition, you will be given a lot of support to reach your potential.


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Admiral Life

Harriet’s story: from graduate placement to Admiral Law Project Manager in 2 years

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Business Support

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During the final year of her degree at Nottingham University, Harriet secured a placement with Admiral in the Claims department allowing her to change her Law degree to a Law with Finance degree.‘’Why Claims? Not only did Matthew (Head of Bodily Injury (BI)) advise me that my skills were a good fit for Claims and I’d gain exposure to many areas of the business, but I quickly came to realise that this area is the biggest and most crucial department for Admiral. Claims is an ever-changing, ever-evolving and innovative area which boasts opportunities I just couldn’t turn down.I completed my first month in the FNOL (first-notification-of-loss) department, where I learned the basics of the claims process and the importance of doing the right thing for the customer.  I was then placed in bodily injury for three months, where I completed business papers for senior management on new and emerging trends and how they would affect Admiral. I also managed my own caseload here.‘’My degree was such that it allowed me to flourish during my Claims placement; managing and investigating claims means that you must be very thorough, you have to produce a lot of evidence and leave no stone unturned.’’After BI, I joined the Fraud department, again managing my own claims which were a little more complex and the importance of being comprehensive in your work is ever more important due to the nature of the claims. I also found this area so interesting that I completed my final year university dissertation on this subject, which the department now have.The Claims department is a very interesting part of the business with some very technical areas to delve into. You have the flexibility and autonomy to run your own cases, make your own decisions and it was also a great department to work for with the team even being ranked in the top ten departments of the whole company in last year’s “Best Companies” survey”Harriet is now working as a project manager for Admiral Law…‘’Having sourced an external website development agency to redesign and develop both Admiral Law and BDE Law’s websites, I’m currently overseeing both projects, ensuring communication is swift between all parties involved. From being involved in the websites, my role is starting to tip into marketing; I have spent a lot of time learning about digital marketing, a step away from my law background. I’m advising senior management and board level managers about search engine optimisation, pay-per-click schemes and proposing a business strategy for the law firm going forward.I have enjoyed my time at Admiral so much, the job flexibility in my time of need was excellent and I can’t thank Admiral and my manager enough for being supportive and going above and beyond to accommodate me during a difficult time by providing flexible home working – this greatly assisted with my family being in Solihull and me living in Cardiff.After I graduated I had a few options in terms of further study and career options, but I chose to stay at Admiral and not go back to Solihull (where I’m originally from) because throughout my time with Admiral I had met some fantastic people and have been exposed to, and worked with, many departments and senior managers around the business. It was a no brainer for me to pursue my career with Admiral, I highly doubt I’d get an opportunity like the one I’ve had here  with any other company.’’ Button

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Lee  Moore


Lee Moore

Lee  Moore


Lee Moore