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Claims Jobs

Working in Claims

When our customers need us most, we're there to ensure they receive the best possible support and outcomes. We're dynamic, innovative, and constantly leading the way in the market. Our colleagues thrive in a fast-paced environment and are passionate about Making A Difference.

Each claim is unique, and our dedicated teams guide customers through every step of the journey with care and expertise.

From being the initial point of contact after an incident to arranging repairs and negotiating with solicitors or other third parties, all areas of Claims share a common goal: looking after our customers.

Roles in Claims

Some of these job roles may be familiar, but they come with an Admiral twist! In these roles, you’ll have the freedom to Be You. Be given the tools to Grow & Progress. The ability to Make A Difference. And, be rewarded with a Share In Our Future. We believe that “people who like what they do, do it better”.
Here are the kind of roles you can expect:

- Negotiator
- Fraud Handler
- Project Manager
- Claims Handler
- Complaints Executive

Find out more about...

The FNOL department is the initial contact for customers who have experienced an incident. Our main purpose is to provide reassurance while accurately recording the details of the incident. We evaluate vehicle damage and make indemnity and liability decisions to facilitate a prompt claims process. We provide a fast and efficient service for our customers through both telephone and digital platforms, with currently 40% of our claims being registered online.

The Total Loss department handles claims for vehicles deemed irreparable or uneconomical to repair after an accident. They assess damage and determine the vehicle's pre-accident market value, with the aim of putting our customer back in the similar financial position, in order to purchase a new vehicle and ensure good outcomes. Your day would be split roughly by 70% of the day taking calls and 30% doing file work and emails.

The AD Repair department are responsible for managing our customers vehicle repairs following reporting their claim. We are here to ensure our customers are supported through the process as pro-actively as possible, whilst delivering the best service when our customers need us most. The department deal with inbound and outbound calls from both our customers and suppliers, such as our Approved Repairers, Glass Suppliers, and Independent Engineers. Our main duties include communicating with both customers and suppliers via inbound/outbound calls SMS and email.

The Theft department deals with all Theft, fire and lock related claims. New claims relating to those circumstances are set up within the department. The claim is also validated and approved within the department. We ensure customer service is at the forefront of our claims handling while balancing that with investigating and establishing any concerns.

The Van ADL department deals with repair and Total Loss claims for the Van, FordInsure, AA and Wayve Products. The focus for the department is to ensure excellent customer service for all customers when processing their damage claim. The development and support of our colleagues is paramount, and the dedicated management team will help you achieve your full potential.

The Multiskilled department is trained in multiple areas of claims so they can support our customers wherever they are needed. This is a fast-paced role and offers the opportunity to learn a lot about various departments within claims and develop quickly. The customer is at the forefront of everything they do, whether it be setting up a new claim, setting a total loss or helping with a complaint , wherever customers need helps is where you will find Multiskilled. The role is split between speaking with customers over the phone in whatever area is required and file handling work, this can vary through the year as claim volumes fluctuate.

The Bodily Injury department deals with represented and unrepresented Third-Party injury claims. Bodily Injury handlers investigate who is at fault for a collision, before dealing with the injury and repair aspect of the claim on fault and partially fault claims. Through investigations, Bodily Injury handlers are required to speak to Customers, Witnesses, Third Party Solicitors, Investigators, Police and Solicitors and indeed anyone else who may be able to assist in their decision-making process. Bodily Injury handlers will also be required to review the claimant’s medical evidence and value the claim before negotiating settlement.

The TPD (Third Party Damage) department deals with claims presented from Third party insurers, brokers, and property damage claims direct from third parties. The focus of the department is to settle claims efficiently, by establishing indemnity and liability. Delivering excellent customer service and controlling claims cost are the key priorities.

Third Party Hire deal with claims presented by Credit Hire Organisations, relating to third parties who hire a vehicle after an incident with one of our customers on a credit basis. The focus of our department is to ensure that we create a great customer journey through reviewing indemnity and liability at the earliest opportunity, making accurate and informed decisions. As well as creating a great customer journey we aim to control spend through effective claims handling and negotiation of the third-party hire claim leading to swift and efficient settlement of the claim.

The Assistance department will contact a Third Party and offer services of repairs and mobility (e.g. replacement vehicle) to assist them following an accident. The objective is to reduce Third Party spend whilst delivering excellent customer service.

Jobs

Our Jobs

Counter Fraud File Handler

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

Claims, Household

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

A new opportunity has arisen for candidates to join our team of Complex Fraud experts and make a difference by countering our fraud exposure across the Household Claims department. The Fraud team a

Reference

10143

Expiry Date

01 Jan 0001

Sophie Smith-Phillips

Vacancy managed by

Sophie Smith-Phillips
Sophie Smith-Phillips

Vacancy managed by

Sophie Smith-Phillips
View Shortlist
Data Operations Manager

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

Claims

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Situated within the Motor Claims Insights & Analysis team and working closely with the Claims Leadership Team, this leadership role will ensure we use data for strategic advantage as well as effective

Reference

10208

Expiry Date

01 Jan 0001

Joelle Evans

Vacancy managed by

Joelle Evans
Joelle Evans

Vacancy managed by

Joelle Evans
View Shortlist
Loss Adjusting Services Team Manager- South

Salary

Location

Hybrid

Job Type

Full time

Location

Hybrid

Brand

Admiral Group

Department

Claims, Household

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Admiral Household Claims is an exciting department that is experiencing growth as we seek to increase the size of the business. The position of Loss Adjusting Services Team Manager- ‘South’, exists

Reference

10234

Expiry Date

01 Jan 0001

Sophie Smith-Phillips

Vacancy managed by

Sophie Smith-Phillips
Sophie Smith-Phillips

Vacancy managed by

Sophie Smith-Phillips
View Shortlist
View all jobs
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Our Stories

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Teaser

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Content Type

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Publish date

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Summary

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Teaser

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Publish date

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Teaser

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Publish date

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Summary

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Household claims colleague Rachel
“I've been working at Admiral since August 2024 - I can honestly say it's one of the best decisions

Teaser

Contact Centre

Content Type

Blog

Publish date

09 Jun 2025

Summary

Hear from our colleagues on why joining Admiral’s Household Claims department could be your best next step Looking for a fresh challenge in a growing department? You might just be in the right place

Teaser

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