Hear from our colleagues on why joining Admiral’s Household Claims department could be your best next step
Looking for a fresh challenge in a growing department? You might just be in the right place. We’re proud to have been named a Great Place to Work for 25 years in a row, and we have an exciting opportunity for you to join us.
Our Claims department is expanding and we’re on the lookout for enthusiastic, customer-focused people to join us as Claims Handlers. You’ll be the friendly voice on the phone helping customers with their claims - whether they’re just starting out or checking in on progress. You’ll manage your own caseload, hit targets, and help keep our positive team culture buzzing, all while making sure our customers get the best possible outcome.
You don’t need experience to join us
We’ve got your back from day one. Our training covers everything you need to know and opens the door to more technical claims work down the line. If you’re ready to grow, we’re ready to help you get there.
What’s It Really Like?
Don’t just take our word for it - here’s what our colleague Rachel had to say:
“I've been working at Admiral since August 2024. I can honestly say it's one of the best decisions I've ever made. Entering the company, I didn‘t know anything about home insurance and was automatically put at ease with thorough training. I've moved across to a different team already as progression is key and I’m constantly learning and developing. I'd recommend to anyone. The flexible work life balance really has changed my life with my family.”
That’s the kind of impact we aim for.
Your Day-to-Day Might Include:
Taking and making calls to guide customers through their claims
Validating documents and reading supplier reports
Liaising with third-party suppliers and chasing up info
Making decisions and keeping everything accurate and up to date
Working on special projects and smashing quality targets
Always treating customers fairly and protecting their data
You’ll be based at our Cardiff head office two days a week - right in the heart of where it all happens.
Admiral is a place Where You Can
We’re all about being yourself at work, and if you want to Grow & Progress along the way, we’ll help you do that. Our colleague, Ross is the perfect example of someone who took on a new challenge with no experience and seven years later continues to flourish at Admiral;
“I started in Admiral in September 2018. When I joined, I planned on using the job as a stop gap while I decided what I wanted to do, and the rest, as they say, is history.
I started in Household Claims with no experience in either call centres or insurance. From working as a Claims Handler and with the support of those around me, I was able to progress through to a Senior Claims Handler, Team Manager and further moving more towards the world of Product all within the same department.
During my time here I’ve seen the department grow almost 5 times in size, and it’s been exciting to play a part in that growth. Over the years I’ve discovered a passion for a role that I previously didn’t know existed, and this has allowed me to build my career around it and shape it into something I can call my own.
This new career path and passions have led to many opportunities to develop myself, help the department and our customers.”
Ready to take the next step? Apply now and start your journey with Admiral.
