Claims Advisor
Peterborough
- Full time
Start date
2024-06-03
About the job
Job Description
We’re looking for a new Pet Claims Assessors to join our new Admiral Pet Claims Business! This is going to be an exciting and dynamic department, that needs an energetic and confident professional to help support us during this time of growth and innovation. This role would be perfect for an ambitious and multi-talented person who is looking to begin their career within Claims and the wider UK insurance sector and would be responsible for dealing with a portfolio of our newly acquired MoreThan business.
The successful candidate will be responsible for providing customer-facing claims assessment services within new Claims processing teams based in Peterborough and will support the department in ensuring we follow industry best practice & internal group policy in our dealings with our customers and vet practices, as well as maximising the benefits that these suppliers bring to the business. The successful colleague would managing a mixed portfolio of Pet Claims and engaging with customers and suppliers via a range of communication channels.
Main Duties
- The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of “New” and “Continuation” claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
- Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
- Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
- To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
- Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
- Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.
Educational Qualification
- N/A
Functional & Technical Competencies
- Strong desire to build a successful Career with am ambitious and fast-growing organisation.
- Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
- Ability to multi-task and operate in a fast-paced environment.
Behavioral Competencies
- Strong communication skills and attention to detail
- High attention to details, accuracy, and quality
- Ability to prioritize/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
- Ability to relate, build rapport, supervise and work positively with peer group.
About Admiral
Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.
Related jobs
Salary
£25,310
Location
Swansea
Job Type
Full time
Location
Swansea
Department
Claims
Office address
Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG
Description
Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a
Reference
8850
Expiry Date
01/01/0001
Vacancy managed by
Leigh GardinerVacancy managed by
Leigh GardinerSalary
£25,310
Location
Cardiff
Job Type
Full time
Location
Cardiff
Department
Claims
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a
Reference
8745
Expiry Date
01/01/0001
Vacancy managed by
Leigh GardinerVacancy managed by
Leigh GardinerSalary
Location
Cross Site
Job Type
Full time
Location
Cross Site
Department
Claims
Description
We put the customer at the heart of everything we do. Ensuring we do the right thing for our customers in their time of need is extremely important to us. If you share our passion for service and q
Reference
8800
Expiry Date
01/01/0001
Vacancy managed by
Meg EvansVacancy managed by
Meg EvansRelated posts
Teaser
Contact CentreContent Type
BlogPublish date
26/01/2024
Summary
Across Admiral Group, we have an 11,000-strong workforce powering various businesses and departments like Admiral Law, Admiral Money, the Contact Centre, and Claims, our team thrives on diversit
by
Amy Reynolds
Teaser
ClaimsContent Type
BlogPublish date
03/10/2023
Summary
Are you ready to embark on a career journey that's as exciting as setting sail on the high seas? Well, grab your compass and brace yourselves, because today, we're diving into the world of
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
11/08/2023
Summary
As an Adoption Friendly Employer, our colleagues have the assurance that they’ll be fully supported throughout their adoption journey. Danielle, Claims People Manager, shares her experie
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
18/07/2023
Summary
Picture this: a role that not only challenges you but also empowers you to make a real impact. You might have heard about debt collection jobs before, but we do things differently at Admiral Mone
by
Ben Moriarty
Teaser
ClaimsContent Type
BlogPublish date
13/10/2022
Summary
Jessica has worked part-time for almost four years so that she can have more quality time with her daughter. As a motivated and dedicated manager, Jess knows that working flexibly isn’t a barr
by
Kyle Meacock
Teaser
ClaimsContent Type
BlogPublish date
15/02/2022
Summary
Introducing the next blog in our I Belong series where we give you a peek into what working at Admiral is like, meeting our fascinating and inspiring colleagues from around the Group and givin
by
Kyle Meacock
Teaser
ClaimsContent Type
BlogPublish date
18/11/2021
Summary
We caught up with Tyler from our Van Claims department to find out what the future holds for the growing function. What do you do in the Van Claims department?As a Senior in the department,
by
Leigh Gardiner
Teaser
GeneralContent Type
BlogPublish date
14/09/2021
Summary
Introducing our new blog series, I Belong, giving you a peak into Admiral, meeting our fascinating and inspiring colleagues from around the Group and giving insight into our friendly, diverse an
by
Ben Moriarty
Our Benefits
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.
Share
Schemes
Flexible
Working
Local
Discounts
Travel Season
Ticket loans
Groups
& Societies
Development
Opportunities