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Meet the Team

Where can a career in Claims take me?

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Claims

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Blog

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16/07/2020

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Nick joined Admiral Claims back in 2015, since then, he has worked in Bodily Injury, Telematics, Claims Project Management Office and is currently a manager within the Claims People team. What is your role within Claims People? I’m a Claims People Manager, my role is managing Claims-wide initiatives for our staff to benefit from. I’ve recently been involved in a project around ‘Reward and Recognition’, it’s great looking at different ways we can recognise our staff for the hard work they do. Alongside this, I’ve been involved in improving our recruitment process and strategy, staff wellbeing and lots of other great initiatives. How did you get into your role and how does it differ from anything you’ve done before? I was working in Claims PMO (Project Management Office) when I read there was a new department being launched.  The new department would be centred around our ‘people’ and ways to improve things for them, so I jumped at the opportunity. I was working on something similar and it was the perfect opportunity.  This role differs from my previous roles in that all of our work is staff centric, it’s all about improving. From understanding how our staff are feeling, to helping them develop and grow within their careers, our department places their needs at the forefront of what we do and it’s brilliant to be a part of. We’re still only a year and a half in, but we’ve been able to make some really positive changes already and I’m excited for what’s to come.Favourite thing about your role?I love our team. We work closely together to manage the work we have. We’re incredibly fortunate to have years of experience on the team and there’s a real understanding of how things work and what matters most to people. I personally love seeing the end product of all our hard work. It’s not only rewarding but has a huge impact on the Claims function as a whole.Advice for anyone thinking of joining Admiral?Dive right in!  Accept every opportunity you’re presented with. Admiral is unique in its make-up and encourages you to push outside of your comfort zone and more importantly, get involved. In every department there is someone sharing experience and knowledge or willing to lend a hand. All you have to do is say yes!

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

From Bocconi MBA Graduate to Finance Manager at Conte.it

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MBA

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Blog

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25/06/2020

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Stefano joined Admiral Group in 2017 as a Business Development Manager at Conte.it, our Italian operation. As with so many of our managers, it was Henry’s charisma that sparked Stefano’s initial interest in the Group. Whilst studying a full-time MBA in Bocconi, Henry and some colleagues visited campus and spoke about how he founded Admiral, the company values and distinct culture. I immediately felt a fit with Admiral and applied for a summer internship and, when my MBA finished, for a permanent position. Stefano De Carlo Since securing the role of BDM, Stefano initially worked on the reorganisation of the Claims department and the creation of a new Governance department within Claims. Alongside this, he also worked in Operations and Finance on numerous smaller projects. Since our Group level Brexit project launched in 2018 across all sites, Stefano has acted as PMO for Italy. From January to March 2019 he had the opportunity to showcase his talent working alongside Conte.it CEO Costantino Moretti on a strategy project, before being appointed Finance Manager for Conte.it in April.International mobility is something we pioneer among our employees and Stefano’s role has seen him travel to Cardiff, Madrid and Seville for business trips. In September 2019 we held our Finance CMAD in Seville, which provided another opportunity to travel and discover more about our international operations.  As with any role, there are challenges to be overcome. Stefano stresses the need to learn quickly on the job. Moving around the business means having to understand new areas constantly, particularly when in Claims which requires a large amount of specific knowledge. This internal mobility means our Business Development Managers quickly familiarise themselves with the most important needs of an area in order to start delivering change and seeing results, often in small time windows.It’s no surprise therefore that one of the most valuable skills for the role, for Stefano, is a commitment to learn as well as a willingness to experiment and fail. Pushing himself beyond his limits and having the opportunity to empower those around him has enabled him to pursue a diverse and rewarding career at Admiral to date. Future Leaders Program

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Stefano joined Admiral Group in 2017 as a Business Development Manager at Conte.it, our Italian operation. As with so many of our managers, it was Henry’s charisma that sparked Stefano’s initial interest in the Group.

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Connie  Hogg

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Connie Hogg

Connie  Hogg

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Connie Hogg

The people that make our digital vision possible: Meet our Head of Change, Matt

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Admiral Tech

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Blog

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24/06/2020

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Technology is getting smarter by the second, which makes this a hugely important department but one which is also fun, friendly and relaxed. We believe that an informal, team-spirited environment where people pull together, especially in times of pressure, increases productivity. Matt, Head of Change, started at Admiral 13 years ago and has had various roles throughout his career here; from Technical Project Manager to CIO, and now he’s Head of Change. Matt’s also more recently completed his MBA at Cardiff University (not to mention also completed an Ironman outside of work!). What do you do in Admiral Tech as Head of Change?I look after all change for the UK Insurance Business with a focus on technology.What do you enjoy most about working for Admiral Tech?I’ve always liked the fact that if you’re willing to try something and get stuck in, there are lots of opportunities, your destiny is in your own hands. It’s also a healthy environment to work in.What do you think really sets Admiral Tech apart from the competition?There are a few things here; the fact that we’re the biggest tech employer in South Wales, given the size of the department. Also, we talk about becoming a tech company that sells insurance, but really this has always been the case. We were the very first direct-to-phone insurer, there’s Confused tech – the very first comparison website and Elephant - one of the first direct to consumer web only insurance providers. Tech has always been at the heart of the business and continues to be.We understand the importance of digital to the future and we’re investing a lot into it.Do you think there are lots of opportunities to grow and develop here?We have a sizeable budget for learning and development – we’re investing in certification courses, through to an all-encompassing online learning tool, PluralSight. Staff also have the ability to learn as part of their day-to-day job.  What’s the culture like at Admiral Tech and how is it changing?We’ve moved from having a structured waterfall approach to an agile environment and culture. We are seeking to give our Delivery team as much autonomy as possible to deliver and prioritise their work.What’s the most exciting project or upcoming change happening within Admiral Tech?There are a few ongoing.. We are embracing digital to ultimately delight customers.  We also have our move to cloud – using new cloud technology for scalability and flexibility, amongst other exciting projects and changes.Where is Admiral Tech heading?I think that tech is moving to an eco system based model generally over the world and if you’re not capable of playing in that field, you’ll be left behind.We’re embracing the power of tech more and more with rapid progression in tech as a key investment of the business. How will the department look in the future?The business will drive prioritisation, and tech will increase and improve to deliver what is needed. I think we’ll see fewer conversations about tech and the business being two distinct things and everything will be a change project.It’s an exciting opportunity for people given the point in the journey we’re at and the level of change that’s around the corner.

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Allison Martin

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Allison Martin

Allison Martin

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Allison Martin

Finding the MBA Dream

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MBA

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Blog

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10/06/2020

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Marisja (INSEAD 2015), Head of International Business Development & Investor Relations, shares her thoughts on the MBA dream and what you can expect to find in an MBA career with Admiral. “If you’re the type of person that can hold their own in a room with a couple of CEOs, then you’re probably already completing your MBA with your sights set on the dream job that will make it all worth it. The MBAs we are recruiting are likely to be the future leaders and CEOs of our businesses, who will make a difference to the success of the Admiral Group, and where we stand in 20 years’ time.  We know completing an MBA comes at a tipping point in your life where you are at the top of your game. We understand the risk and commitment that goes into giving all that up to go out there and improve to reach your dream. We understand the sacrifices MBAs have made to attend one of the top business schools in the world, how much time you have given up away from your families, and how you have moved to the other side of the world. All of this to achieve your dream, to find something where you can make a difference. Yes, completing an MBA is about building a successful career, but it’s also about making a real impact, and a real difference as a leader, driving and creating something special. That’s at the heart of an MBA. I emptied my entire life savings to complete an MBA to hopefully one day find my dream job. I have found something better. I remember thinking, I have to be a part of this company! Marisja Kocznur To come and work in a business like ours and report to the Group CEO, and work so closely with the Group CEO, that just doesn’t happen elsewhere. These jobs are not a steppingstone: these are the jobs with the opportunities you look for in the dream MBA career. We offer autonomy and exposure to work with and learn from the founders of the business and be part of something bigger. You will be promoted quickly, and you will own projects with a purpose, where you can really show us what you are made of. As an international organisation, you can also work on projects in other countries, learn from other cultures, and have the chance to really make an impact.”If this is what your dream MBA job looks like, find out more about the opportunities available on our MBA Future Leaders Program. Future Leaders Program

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Marisja (INSEAD 2015), Head of International Business Development & Investor Relations, shares her thoughts on the MBA dream and what you can expect to find in an MBA career with Admiral.

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Connie  Hogg

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Connie Hogg

Connie  Hogg

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Connie Hogg

Interview with IE MBA and one of Admirals International Pricing Managers

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MBA

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Blog

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27/05/2020

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Future Leaders Program - David (IE) International Pricing Manager Tell us a little bit about yourself and your background?I’m originally from Spain, I have an academic background in Telecommunications engineering and Computer Science, prior to completing my MBA at IE. Before joining Admiral as an International Pricing Manager, I worked for six years in Paris, managing the performance of IT systems and business applications at a French multinational in the sector of environmental services. In these years I progressed steadily from intern to managing a team of six people.My work was very fulfilling from both a personal and a technical point of view: I built strong friendships and had lots of fun at the office, while tackling the challenges of moving most of the company’s IT systems to the cloud. In my position, I was able to see the impact of our team’s work on the satisfaction of the company’s employees and on the bottom line. However, I felt that my work had little direct impact on the customers and the top line. Pursuing an MBA seemed the best option to complement my engineering skills with business in order to pivot my career toward roles that have the direct business impact that I seek.What motivated you to apply for Admiral as an International Pricing Manager?The Admiral Recruitment team visited my business school (IE) in Madrid to present the company and its MBA leadership development program at a career forum. Although I was in Hong Kong doing an academic exchange program, a classmate told me about Admiral and sent me the slide deck of the presentation. From those slides and my own research, I discovered many aspects that I liked about Admiral. For example, the company’s culture strongly promoted employee well-being, emphasising a fun workplace and a flexible work-life balance.  The fact that Admiral was founded by two MBA Graduates and that several MBA recruits have progressed to business division CEOs convinced me that it was a company well suited for a fresh MBA Graduate. David Gonzalez Campelo The role of International Pricing Manager was very appealing because of the impact that pricing has on both the customers and the top line of a company. This role, which sits within the International Pricing and Analytics Team, seemed to also provide the opportunity to work closely with data scientists on interesting topics such as Machine Learning.What were your expectations of the role before starting?Since I was going to pivot my career to a very different path in a highly analytical role, I expected the learning curve to be particularly steep. My concerns about being able to ramp up as fast as required were mitigated thanks to the support provided by the Admiral Recruitment team during the interview process; there is an induction period that is tailored to the previous background and the future role of each candidate.And how was your experience of moving to a new city?Settling in a new country can be challenging. As soon as you move, you need to deal with many local administrative procedures on top of looking for somewhere to live. Settling in Cardiff was less difficult than expected thanks to the help of the Admiral Recruitment team. They provided me with a company house for free, swiftly answered all the questions that I had about administrative procedures, and gave me any documentation that I needed, such as a proof of address to open a local bank account.Finding accommodation in Cardiff was much easier and cheaper, compared to the cities in which I had previously lived. Cardiff strikes a good balance regarding population density, having a compact city centre with many offices, amenities, and flats, and suburbs with traditional houses, both around the city centre and in the bay area. An unexpected advantage of this city is that my house is located only 10 minutes away from the office by bicycle, significantly closer than my previous commutes.How has your experience in the IPM role been so far?My teammates were very welcoming, and I soon realised that I had the chance to be in one of the most multicultural teams within the company. The scope of the role is larger than I expected, covering diverse types of pricing strategies, leveraging advanced AI models, and working with both UK and international stakeholders at all levels of the organisation. Training within the Claims department has allowed me to learn more about core activities in the insurance sector and understand the strong focus of the company on caring for our customers.The induction phase includes a range of training, I received an unexpected assignment during my second training stage; researching how other companies outside the insurance sector use data innovatively to put together a case study and presentation for the Admiral international CEOs. This assignment has given me the opportunity to gain visibility among top management in an early stage of my career within the company.What projects or initiatives lie on the horizon for you?After my induction, I will work on a wide variety of projects. For example, helping devise our future pricing strategies and ramping up the deployment of machine learning models in the cloud. The scope of these projects may be for single products or cross-product, ranging from traditional car insurance policies, to telematics policies, loans, or on-demand car insurance.There is an increasing emphasis on innovation, so I expect to have the opportunity to work on projects that allow Admiral to continue staying ahead of the curve. This is particularly interesting to me in light of the accelerating evolution of the Finance and Insurance sectors, in the context of disruptive technologies and new business models. Apply - International Pricing Manager

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International Pricing Manager, David (IE) talks to us about his experience through Admirals Future Leaders Program

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Katharina  Gil Mast

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Katharina Gil Mast

Katharina  Gil Mast

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Katharina Gil Mast

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