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Happy employees make happy customers, and happy customers make for a successful, thriving company. 

Our customer-facing employees are the heart of our success at Admiral and are paramount in providing our customers with the best possible experience.

We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. 

The Brand

Admiral Group is one of the largest car insurance providers in the UK with businesses all over the world.  

You may know us in the UK by our insurance brands Admiral, Elephant, Diamond and Bell, our price comparison site, Confused.com as well as Gladiator for commercial vehicles. Working in our contact centres you could be helping customers from any of our brands.

The Products

Admiral offers a wealth of insurance products; Motor Insurance, Home Insurance, Travel Insurance, Pet Insurance Van Insurance and Personal Finance products. 

This means that our staff also have lots of opportunities within Admiral to venture into new exciting products and ventures with the key aim of giving our customers the best service and journey. 

The Aim

Our aim is to give great service and value for money to as many people as possible, prioritising satisfied customers and happy staff.

We go out of our way to make Admiral a GREAT place to work and believe that if people like what they do, they’ll do it better. We have created an environment where Admiral employees look forward to coming to work and providing great service to customers.

 Whatever you do, you'll be making a valuable contribution to the business.  
Take a look at the different customer-facing functions...

New Business

Vibrant and fast paced, New Business is the Sales department. We’re the first point of contact for our customers and they are at the forefront of everything we do. It isn't about being aggressive or pushy, it's about making sure every customer finds their perfect fit. Over 90% of our quotes are based online, which means most of the data is in front of us already – our priority is accepting the policy. Handling around 25 inbound calls a day, we are experts in guiding our customers through the buying process, informing them of both our insurance product and our related ancillary products.

Customer Loyalty

Our Customer Loyalty department is an exciting new function responsible for looking after our customers whether that be queries, finding solutions, detail changes, or the all-important job of speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote. Our department is made up of customer-facing teams for Motor, Household, Multicar and Multicover, along with specialist areas such as Landlord Insurance, we also have sub-teams such as Hybrid, Webchat and an Audit team which means we’re able to offer future development opportunities within our own function. In addition, we have support teams that look at our statistics, a team that ensures we deal with every customer promptly and effectively, not forgetting an area specifically dedicated to ensuring our customers always receive 10/10 service. We are dedicated to ensuring our customers always receive the best service, and we can’t do this without the best people, and we truly believe we have the best team.  

Multi-Function

Our multi-skilled agents can take calls for virtually any department across Admiral and our agile culture allows us to change what we do quickly and effectively. We support Renewals, New Business Sales and Customer Service answer rates while taking the opportunity to offer Multicover polices to our customers. It’s a flexible and fast paced role where you need to adapt yourself to every situation. Together, we make a difference; our agility and hard work means we’re able to step in and support the areas of the business that need us most - that’s what makes it so rewarding!

jobs

Our Jobs

Customer Loyalty Representative

** DEFAULT listwidget.vacancypartial.salary - en-GB **

£18,000

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Swansea

Job Type

Full time

Location

Swansea

Department

Renewals

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

Admiral is an insurance company innovating its way through to the future. By becoming a Customer Loyalty Consultant, you would join our frontline staff dealing directly with our customers which is the

Reference

5016

Expiry Date

16/07/2021

Nicola Draper-Walters

Vacancy managed by

Nicola Draper-Walters
Nicola Draper-Walters

Vacancy managed by

Nicola Draper-Walters
View Shortlist
Customer Loyalty Representative

** DEFAULT listwidget.vacancypartial.salary - en-GB **

£18,000

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Cardiff

Job Type

Full time

Location

Cardiff

Department

Customer Services

Office address

Capital Tower, Greyfriars Road, Cardiff, CF10 3AZ

Description

Admiral is an insurance company innovating its way through to the future. By becoming a Customer Loyalty Consultant, you would join our frontline staff dealing directly with our customers which is the

Reference

4869

Expiry Date

16/07/2021

Nicola Draper-Walters

Vacancy managed by

Nicola Draper-Walters
Nicola Draper-Walters

Vacancy managed by

Nicola Draper-Walters
View Shortlist
Customer Loyalty Representative

** DEFAULT listwidget.vacancypartial.salary - en-GB **

£18,000

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Newport

Job Type

Full time

Location

Newport

Department

Renewals

Office address

Admiral House, Queensway, Newport, South Wales, NP20 4AG

Description

Admiral is an insurance company innovating its way through to the future. By becoming a Customer Loyalty Consultant, you would join our frontline staff dealing directly with our customers which is the

Reference

4866

Expiry Date

16/07/2021

Nicola Draper-Walters

Vacancy managed by

Nicola Draper-Walters
Nicola Draper-Walters

Vacancy managed by

Nicola Draper-Walters
View Shortlist
View all jobs

Happy employees make happy customers, and happy customers make for a successful, thriving company. 

Training and Development

New starters spend their first few weeks in a training environment, learning all about our products and procedures.  Don't worry, you don't need a background in car insurance to have a successful career with us.  

We provide our employees with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Internal Progression

We believe that providing our staff with this support gives them endless opportunities these include exposure to a variety of roles which provide plenty of opportunity for career progression. 

We like to promote from within.  Most managers at Admiral have started their careers on the phone. 

Investing in you

At Admiral we have lots of opportunities for career growth and development.  
Training doesn't end with induction we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

posts

Admiral Life

The recruitment process for our call centres

Teaser

Contact Centre

Content Type

Blog

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13/10/2019

Summary

We spoke to Recruitment Officers and Heads of Departments in Outbound, Sales, Renewals, Claims and Customer Services to find out what happens to your application and what they’re looking for at each stage of the process. Stage 1: Submit your application formSo you’ve decided you’d like to join Admiral and have found a role on our careers site that best suits your skills and experiences – great!Take the time to fill in the short application form consisting of some personal details and current/previous employment. This takes around 5-10 minutes to complete.What we’re looking forAt this stage we are looking for candidates with an application that is well written with good spelling and grammar - always use spell check!What happens next?Application forms normally get reviewed by a Recruitment Officer within 1-2 working days. From there, if the candidate is successful, they will be contacted via email and be invited to complete a telephone interview - book yourself on to a slot as soon as possible as positions can get filled up quickly. Stage 2: Telephone interviewWhat we’re looking forCandidates tend to stand out at the telephone interview stage if they’ve shown that they’ve completed research on the role, department and company. Candidates can make sure they’ve got a good understanding of all by having a thorough read through the job description. Try to also expand on answers during the interview as much as possible, drawing on any relevant experiences from travels, college, university and a previous or current job.What happens next?The notes from the telephone interview will be reviewed and candidates will find out if they were successful within the next 1-2 working days. If successful they’ll be invited to a meet and greet, and if unsuccessful candidates will need to wait 6 months before reapplying for another call centre role.Stage 3: Meet and GreetWhat we’re looking forIt’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have.This is your opportunity to impress so dress smart and be yourself; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. Check out our top 7 traits that we look for in candidates.This is also another opportunity to show that you’ve completed your research on the role and company.What happens next?If successful, you will be invited to join on the next induction for the department! If unsuccessful at any stage of the process, don’t let it dishearten you, call in, ask for feedback and take it on board for next time.If you have any questions, please feel free to contact one of our friendly recruitment officers on 0800 118 1619 or get in touch at workwithus@admiralgroup.co.uk

Teaser

Read on
Kyle Meacock

by

Kyle Meacock

Kyle Meacock

by

Kyle Meacock

Changes to our Family Friendly Policies

Teaser

Contact Centre

Content Type

Blog

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06/03/2019

Summary

We understand that balancing the demands of a family and a career can be challenging at times. Taking time off work to be with your new family is very important and we recognise that many fathers, partners and adopters want to be more hands on and involved with the care of their children. We are committed to supporting our staff when they go through parenthood and a valued source of support is provided by our Parental Leave policies. The policies allow staff to spend cherished time at home with their family, so that when they return to work, they can thrive and flourish.   Our policies go above the statutory pay requirements to encourage our staff to take more time at home when they become parents. As long as you've worked for us for 26 weeks, you can expect the following benefits. Maternity LeaveEmployees receive 16 weeks of full pay, followed by 23 weeks statutory maternity payPaternity LeaveEmployees receive 2 weeks full pay, 2 weeks statutory paternity pay and 12 days of unpaid leave (should they wish to take it)Shared Parental LeaveWhen both parents work for Admiral they can share the 16-weeks full pay benefit. So, if the mother/primary caregiver decides to return to work prior to 16 weeks, the other parent can pick up the remaining weeks on full payIf one parent is employed by Admiral, and together with their partner fulfil eligibility criteria, they can share the Parental LeaveAdmiral believes that the support doesn’t stop at Parental Leave. We recognise that flexible working is another valuable way in which our staff can attain the work-life balance they need and so employees can request flexible working arrangements.Our employee benefits don’t stop here, take a look at our top 7 perks for working at Admiral.

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Alexandra  Dobbie

by

Alexandra Dobbie

Alexandra  Dobbie

by

Alexandra Dobbie