menu

close

close

Start your search

Happy employees make happy customers, and happy customers make for a successful, thriving company. 

Our customer-facing employees are the heart of our success at Admiral and are paramount in providing our customers with the best possible experience.

We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. 

The Brand

Admiral Group is one of the largest car insurance providers in the UK with businesses all over the world.  

You may know us in the UK by our insurance brands Admiral, Elephant, Diamond and Bell, our price comparison site, Confused.com as well as Gladiator for commercial vehicles. Working in our contact centres you could be helping customers from any of our brands.

The Products

Admiral offers a wealth of insurance products; Motor Insurance, Home Insurance, Travel Insurance, Pet Insurance Van Insurance and Personal Finance products. 

This means that our staff also have lots of opportunities within Admiral to venture into new exciting products and ventures with the key aim of giving our customers the best service and journey. 

The Aim

Our aim is to give great service and value for money to as many people as possible, prioritising satisfied customers and happy staff.

We go out of our way to make Admiral a GREAT place to work and believe that if people like what they do, they’ll do it better. We have created an environment where Admiral employees look forward to coming to work and providing great service to customers.

 Whatever you do, you'll be making a valuable contribution to the business.  
Take a look at the different customer-facing functions...

New Business

Vibrant and fast paced, New Business is the Sales department. We’re the first point of contact for our customers and they are at the forefront of everything we do. It isn't about being aggressive or pushy, it's about making sure every customer finds their perfect fit. Over 90% of our quotes are based online, which means most of the data is in front of us already – our priority is accepting the policy. Handling around 25 inbound calls a day, we are experts in guiding our customers through the buying process, informing them of both our insurance product and our related ancillary products.

Customer Care

Our department is made up of customer-facing teams for motor, household and specialist areas such as landlord insurance, we also have sub-teams such as Hybrid, Webchat and an Audit team which means we’re able to offer future development opportunities within our own function. We’re on hand to help with all policy changes from moving homes, insuring learner drivers to saving customers’ time and money by combining home and motor insurance! We all have a passion for service; it’s our identity.

Multi-Function

Our multi-skilled agents can take calls for virtually any department across Admiral and our agile culture allows us to change what we do quickly and effectively. We support Renewals, New Business Sales and Customer Service answer rates while taking the opportunity to offer Multicover polices to our customers. It’s a flexible and fast paced role where you need to adapt yourself to every situation. Together, we make a difference; our agility and hard work means we’re able to step in and support the areas of the business that need us most - that’s what makes it so rewarding!

Renewals

We are dedicated to ensuring our customers always receive 10/10 service. Dealing with Motor, Household, Landlord, Multicar and Multicover, our priority is looking after customers who may be looking to cancel their policy. To ensure we are always on hand for our customers, we are available via call and webchat. We also have support teams that look at our statistics, a team that ensures we deal with every customer promptly and effectively, not forgetting an area specifically dedicated to ensuring our customers always receive 10/10 service. We are an extremely profitable department. We achieve this by providing competitive quotes to our customers and delivering great customer service, but we can’t do this without the best people, and we believe we really do have the best team.

Happy employees make happy customers, and happy customers make for a successful, thriving company. 

Training and Development

New starters spend their first few weeks in a training environment, learning all about our products and procedures.  Don't worry, you don't need a background in car insurance to have a successful career with us.  

We provide our employees with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Internal Progression

We believe that providing our staff with this support gives them endless opportunities these include exposure to a variety of roles which provide plenty of opportunity for career progression. 

We like to promote from within.  Most managers at Admiral have started their careers on the phone. 

Investing in you

At Admiral we have lots of opportunities for career growth and development.  
Training doesn't end with induction we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

posts

Admiral Life

Celebrating our 5th Annual Learning & Development Conference

** DEFAULT postresults.teaserlabel - en-GB **

Contact Centre

** DEFAULT postresults.contenttypelabel - en-GB **

Blog

** DEFAULT postresults.publishdate - en-GB **

20/11/2019

** DEFAULT postresults.summarylabel - en-GB **

On the 8th of November, our very own Admiral Academy hosted their 5th International Learning and Development (L&D) Conference. Over 150 training professionals came together from all corners of the business to collaborate, share best practise, network and most importantly celebrate success. The day kicked off with the amazing Admiral Inspire Choir and an opening speech from Head of People Services and Head of Learning and Development. David Stevens (CEO) also recorded a personal thank you message to attendees for their efforts in winning the L&D Award at the Best Big Companies to Work for Awards this year!The day included a whole host of talks from managers around the business, with keynote speaker Garan Pieniazek who gave an inspiring talk. The day also incuded talks from our ILM 7 Graduates and Working Groups who have worked incredibly hard throughout the year to deliver current content at this year’s conference.The second part of the day was recognising staff in the business who made a real impact within the learning and development community over the last year.Award Winners from this year’s conference are;Getting To Know Your Learners – Holly: Admiral AcademyDriving Performance – Deepshika: Customer ServiceGuardian of The Culture – Daniel: Admiral AcademyHighly Commended - Excellence in Learning and Development – New BusinessWinner - Excellence in Learning and Development - RenewalsThe L&D Conference and Awards highlights the incredible work of training professionals throughout the business and truly make a difference to the business and staff. Thank you to all and a huge well done!

** DEFAULT postresults.teaserlabel - en-GB **

Read on
Laura  Pengilly

by

Laura Pengilly

Laura  Pengilly

by

Laura Pengilly

The recruitment process for our call centres

** DEFAULT postresults.teaserlabel - en-GB **

Contact Centre

** DEFAULT postresults.contenttypelabel - en-GB **

Blog

** DEFAULT postresults.publishdate - en-GB **

13/10/2019

** DEFAULT postresults.summarylabel - en-GB **

We spoke to Recruitment Officers and Heads of Departments in Outbound, Sales, Renewals, Claims and Customer Services to find out what happens to your application and what they’re looking for at each stage of the process. Stage 1: Submit your application formSo you’ve decided you’d like to join Admiral and have found a role on our careers site that best suits your skills and experiences – great!Take the time to fill in the short application form consisting of some personal details and current/previous employment. This takes around 5-10 minutes to complete.What we’re looking forAt this stage we are looking for candidates with an application that is well written with good spelling and grammar - always use spell check!What happens next?Application forms normally get reviewed by a Recruitment Officer within 1-2 working days. From there, if the candidate is successful, they will be contacted via email and be invited to complete a telephone interview - book yourself on to a slot as soon as possible as positions can get filled up quickly. Stage 2: Telephone interviewWhat we’re looking forCandidates tend to stand out at the telephone interview stage if they’ve shown that they’ve completed research on the role, department and company. Candidates can make sure they’ve got a good understanding of all by having a thorough read through the job description. Try to also expand on answers during the interview as much as possible, drawing on any relevant experiences from travels, college, university and a previous or current job.What happens next?The notes from the telephone interview will be reviewed and candidates will find out if they were successful within the next 1-2 working days. If successful they’ll be invited to a meet and greet, and if unsuccessful candidates will need to wait 6 months before reapplying for another call centre role.Stage 3: Meet and GreetWhat we’re looking forIt’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have.This is your opportunity to impress so dress smart and be yourself; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. Check out our top 7 traits that we look for in candidates.This is also another opportunity to show that you’ve completed your research on the role and company.What happens next?If successful, you will be invited to join on the next induction for the department! If unsuccessful at any stage of the process, don’t let it dishearten you, call in, ask for feedback and take it on board for next time.If you have any questions, please feel free to contact one of our friendly recruitment officers on 0800 118 1619 or get in touch at workwithus@admiralgroup.co.uk

** DEFAULT postresults.teaserlabel - en-GB **

Read on
Kyle Meacock

by

Kyle Meacock

Kyle Meacock

by

Kyle Meacock