Contact Centre

Summary

On the 8th of November, our very own Admiral Academy hosted their 5th International Learning and Development (L&D) Conference. Over 150 training professionals came together from all corners of the business to collaborate, share best practise, network and most importantly celebrate success. The day kicked off with the amazing Admiral Inspire Choir and an opening speech from Head of People Services and Head of Learning and Development. David Stevens (CEO) also recorded a personal thank you message to attendees for their efforts in winning the L&D Award at the Best Big Companies to Work for Awards this year!The day included a whole host of talks from managers around the business, with keynote speaker Garan Pieniazek who gave an inspiring talk. The day also incuded talks from our ILM 7 Graduates and Working Groups who have worked incredibly hard throughout the year to deliver current content at this year’s conference.The second part of the day was recognising staff in the business who made a real impact within the learning and development community over the last year.Award Winners from this year’s conference are;Getting To Know Your Learners – Holly: Admiral AcademyDriving Performance – Deepshika: Customer ServiceGuardian of The Culture – Daniel: Admiral AcademyHighly Commended - Excellence in Learning and Development – New BusinessWinner - Excellence in Learning and Development - RenewalsThe L&D Conference and Awards highlights the incredible work of training professionals throughout the business and truly make a difference to the business and staff. Thank you to all and a huge well done!

Summary

We spoke to Recruitment Officers and Heads of Departments in Outbound, Sales, Renewals, Claims and Customer Services to find out what happens to your application and what they’re looking for at each stage of the process. Stage 1: Submit your application formSo you’ve decided you’d like to join Admiral and have found a role on our careers site that best suits your skills and experiences – great!Take the time to fill in the short application form consisting of some personal details and current/previous employment. This takes around 5-10 minutes to complete.What we’re looking forAt this stage we are looking for candidates with an application that is well written with good spelling and grammar - always use spell check!What happens next?Application forms normally get reviewed by a Recruitment Officer within 1-2 working days. From there, if the candidate is successful, they will be contacted via email and be invited to complete a telephone interview - book yourself on to a slot as soon as possible as positions can get filled up quickly. Stage 2: Telephone interviewWhat we’re looking forCandidates tend to stand out at the telephone interview stage if they’ve shown that they’ve completed research on the role, department and company. Candidates can make sure they’ve got a good understanding of all by having a thorough read through the job description. Try to also expand on answers during the interview as much as possible, drawing on any relevant experiences from travels, college, university and a previous or current job.What happens next?The notes from the telephone interview will be reviewed and candidates will find out if they were successful within the next 1-2 working days. If successful they’ll be invited to a meet and greet, and if unsuccessful candidates will need to wait 6 months before reapplying for another call centre role.Stage 3: Meet and GreetWhat we’re looking forIt’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have.This is your opportunity to impress so dress smart and be yourself; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. Check out our top 7 traits that we look for in candidates.This is also another opportunity to show that you’ve completed your research on the role and company.What happens next?If successful, you will be invited to join on the next induction for the department! If unsuccessful at any stage of the process, don’t let it dishearten you, call in, ask for feedback and take it on board for next time.If you have any questions, please feel free to contact one of our friendly recruitment officers on 0800 118 1619 or get in touch at workwithus@admiralgroup.co.uk