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We truly care about our customers. They are at the heart of every decision we make.

We’re very proud of the innovative products we offer and the level of service we provide. 

Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great products, great services and above all,  an excellent experience for our customers.

We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. Our Customer Care teams are made up of 8-10 upbeat colleagues who will become your second family.

We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. Our Customer Care teams are made up of 8-10 upbeat colleagues who will become your second family.

Our values are more than just ‘words on a wall’ to us. They’re completely embedded in everything we do.

We live and breathe them every day and they underpin every interaction we have – with each other and with our customers.

Our Commitments

    • Providing excellent products and services to our customers is essential. We employ several initiatives in order to measure the quality of our customer service. The measures are reviewed annually to challenge departments to make continuous improvements. Admiral operates within the regulatory framework of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK.
    • People who like what they do, do it better! Our working culture is made up of four pillars: Communication, Equality, Reward & Recognition, and Fun. Admiral’s phenomenal growth and multiple awards for being the best business to work for, prove that our people-centric approach really works!
    • We play a positive role in the community through charitable giving, sponsorship and local community partnerships. Our strategy aims to contribute to the local communities surrounding our offices and support local events. Our 'Ministry or Giving' was set up to reinforce how we give back to charities, good causes and our community; we have given sizeable donations to a number of charities in and around South Wales.
    • We are committed to reducing our environmental impact to help safeguard our communities and create a pleasant atmosphere for our staff members. Our ‘Green team’ aim to educate employees, encourage recycling and implement green initiatives to reduce our environmental impact; our canteen cutlery and cold vending machines are now plastic free.
Find out more about our culture
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Admiral Life

Adrian's Admiral journey on the Future Leaders Program

Teaser

MBA

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

05/05/2021

Summary

Adrian joined Admiral in 2015 as a Business Development Manager on the Future Leaders Program (FLP) after completing his MBA at Warwick Business School in the UK.  Tell us a bit about your first projects? In my first year I completed four or five projects (two-three months each) across all areas of the business. I also did a project at conte.it (our Italian insurance operation) for two months exploring a new app and looking at the kind of features customers would use. I came in with a fresh pair of eyes to analyse what we currently do, what we could be doing, and to provide strategic recommendations. I also worked on a project assessing the viability of expanding into life insurance. I was both directly and indirectly managing teams running tests. Putting numbers behind those strategic projects was key. We tested hypotheses around distribution channels and dug into the economics behind it all. This allowed me to learn more about insurance in general as well as life insurance more specifically. Did you have any prior insurance experience? Not at all. When I joined Admiral I had no knowledge about insurance. I came in, in a very high-profile position, and was advising stakeholders with upwards of 20 years of experience in the industry. That was an interesting challenge in stakeholder management and humility. I had to be willing to learn every day. In particular, I learned the value of spending time with teams across the business, to understand exactly what they do before I proposed recommendations. What made you choose Admiral? Firstly, the job itself appealed greatly to me. I wanted to put into practice all that I learned doing the MBA and the FLP offered this. I was looking for a strategic role and I found it with Admiral. However, the decisive factor for me was the culture. I had read many company manifestos with bold claims about their culture. But what was special to me about Admiral was how this culture really came to life. It impacts every area of the business. The way the Future Leaders Program combines a management consulting position with a sustainable work-life balance and strong company culture gives you the best of both worlds. It’s something quite unique that I don’t think many other places can offer. How did you find moving to Cardiff for the role? Although the role was more important than the location for me, Cardiff was a great fit. I was married and looking to start a family, and the city is very well-suited to young families. It’s compact enough to get around quickly and I was happy to avoid lengthy commutes and rush hour traffic. It's also a very international city and I’ve been impressed with the number of cultural events, bars, restaurants and entertainment on offer! What advice would you give to MBAs applying to Admiral? I think it’s important to come with an open mind, determination and a readiness to learn from those around the business. It’s natural, coming from the MBA, to want everything to happen fast. But having patience in those initial stages of learning and developing a network means you’ll be able to deliver even more insightful and stronger results.  You can find out more about the journeys our MBAs have taken here or read more about our MBA Leadership Programs. Alternatively, follow our MBA Leadership page on LinkedIn.

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Kat Gil Mast

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Kat Gil Mast

Kat Gil Mast

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Kat Gil Mast

Meeting our Army Reserve Employee - Cian

Teaser

General

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

28/04/2021

Summary

We caught up with Cian, an IT Scheme Executive who balances working full-time at Admiral with his role as a Fusilier in the 3rd Battalion Royal Welsh.  What has your Admiral journey been like so far? I joined Admiral as a Motor Claims Handler after leaving school at 18. That was in 2019, so I have not been with the company too long. I have been lucky to progress quite quickly, and I am now an IT Scheme Executive, undertaking an IT traineeship, which really aligns with my interests as I took a Computer Science A Level. Day to day, I work with our Customer Services and Renewals Teams, investigating any issues or problems they have with the platforms they use. The nature of the role means that no two days are the same, and I really enjoy the variety. What about your role in the Reserves? What does that see you get up to? I have always thought about joining the Army, but at the moment I want to keep my Admiral job and stay close to home. Joining the Reserves has been a great compromise. I am currently a Fusilier in the 3rd Battalion Royal Welsh. I take part in our drill nights every Tuesday, and I am just about to go on my Bravo training, which is the equivalent of the second half of Basic Training. I will get to do more weapons handling and 5-day exercises – it’s a great opportunity. What makes you proud of being part of the Reserves? I think it is just getting to be part of the Army. Since I was a boy, I have always wanted to be in the Army; I joined Cadets when I was in school, and this feels like the next step – I’m really fulfilling my dream. I feel really lucky to have the chance to do something different, away from my desk and in the fresh air. Particularly now, in the world of home-working, it feels like a real release. Has it been difficult to try and balance your two roles? Honestly, it has not been a big issue. When I was still working in Claims, it was a fifty-minute drive to my barracks for drill nights, but my manager always made sure I finished early enough to get there with plenty of time to spare. I get given one week per rolling year for training where I am still paid and it is not taken out of my holiday, which is helpful, and makes a real difference for me. Admiral culture is so supportive in general that I have never had any problems.  I am proud to be working towards my childhood dream of being in the Army, whilst also building a career here at Admiral – it’s the best of both worlds and I would recommend it to anyone!

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Valvanuz  Guerrero-Perez

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Valvanuz Guerrero-Perez

Valvanuz  Guerrero-Perez

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Valvanuz Guerrero-Perez