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We truly care about our customers. They are at the heart of every decision we make.

We’re very proud of the innovative products we offer and the level of service we provide. 

Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great products, great services and above all,  an excellent experience for our customers.

We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. Our Customer Care teams are made up of 8-10 upbeat colleagues who will become your second family.

We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. Our Customer Care teams are made up of 8-10 upbeat colleagues who will become your second family.

Our values are more than just ‘words on a wall’ to us. They’re completely embedded in everything we do.

We live and breathe them every day and they underpin every interaction we have – with each other and with our customers.

Our Commitments

    • Providing excellent products and services to our customers is essential. We employ several initiatives in order to measure the quality of our customer service. The measures are reviewed annually to challenge departments to make continuous improvements. Admiral operates within the regulatory framework of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK.
    • People who like what they do, do it better! Our working culture is made up of four pillars: Communication, Equality, Reward & Recognition, and Fun. Admiral’s phenomenal growth and multiple awards for being the best business to work for, prove that our people-centric approach really works!
    • We play a positive role in the community through charitable giving, sponsorship and local community partnerships. Our strategy aims to contribute to the local communities surrounding our offices and support local events. Our 'Ministry or Giving' was set up to reinforce how we give back to charities, good causes and our community; we have given sizeable donations to a number of charities in and around South Wales.
    • We are committed to reducing our environmental impact to help safeguard our communities and create a pleasant atmosphere for our staff members. Our ‘Green team’ aim to educate employees, encourage recycling and implement green initiatives to reduce our environmental impact; our canteen cutlery and cold vending machines are now plastic free.
Find out more about our culture
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Admiral Life

Graduate careers: Omar's story

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Graduates and Students

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Blog

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17/09/2020

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Meet Omar who started on our Analysts Graduate Programme in February 2020. Here he tells us about his journey so far and his hopes for the future at Admiral.  What were you looking for during your job search? I studied Natural Sciences at university, and despite focusing on life sciences for the bulk of my degree. I found myself enjoying my maths and computing modules the most and so I decided I wanted to focus on that after uni. Why did you choose the Data Analyst Grad Programme? I found that Admiral were one of the only places offering a dedicated analyst grad programme which was accessible to someone with my background (having not studied Maths, Physics, Computer Science etc.) Being able to dive straight into what I was interested in was a big pull for me.   How did you find the recruitment process? It sounds very cliché, but I really enjoyed the recruitment process. The written application was longer than what I was expecting and used to, but that was in place of any psychometric testing, so as a result I was able to send off my application, confident that it was an actual representation of who I was! Similarly, during both my interviews, I felt like the interviewers were interested in me as a person more so over any qualifications or specific knowledge. They weren’t trying to catch me out at all, so I felt comfortable to speak honestly during questions, openly saying when I didn’t know or couldn’t figure out what was being asked. What does your day-to-day at Admiral look like? I’m going into my penultimate month in my placement now with Acquisitions MI, one of the main data providing departments. Our main reporting tools here are SQL, Excel, VBA, and MicroStrategy and throughout the placement I’ve had a chance to learn all of them. Now I have a lot of flexibility in picking up jobs which focus on what I want to develop further. One thing that really surprised me about Data Analysis is the element of design that came with it. I honestly thought that the roles would be exclusively processing numbers (which there definitely is!) but a big aspect of my role is thinking about how the data is presented. I’m not much of an artist, and I found this hard at the start, but now I sometimes find myself doodling little sketches of dashboards or brainstorming potential design ideas. I like to break up the day with little pockets of doing something different when I can, usually it’s reading whatever book I’ve got from the Buy a Book Scheme during lunch, or sometimes a bit more of a structured training put on by the Admiral Academy or my department. What skills have you found most useful at Admiral? Communication! I’ve found it really important to be quick and transparent with your communication. If your work is going to take a week or two longer for example, a quick email explaining the situation goes a long way! I’ve never been met with anything but appreciation for the honesty.  Do you see yourself working for Admiral long-term? Absolutely! One thing that excites me the most about talking to more senior members of the company is the variety of the careers they’ve built. I’m looking forward to building my journey here. What would you say to someone sceptical of working for an insurance company? When I first joined Admiral, I had a very rudimentary understanding of what an insurance company actually does; but very quickly I began to learn about the differing roles in the company and how it all fits together. One of the most exciting things for me about the grad programme is the fact we take placements in 3-4 very different roles and get to spend a lot of time getting to grips with each one to find a niche that we enjoy and are interested in. Is there anything you would recommend to someone applying for the data analyst grad programme? When I first applied to the programme, I was apprehensive about the size of Admiral and worried that my work wouldn’t contribute much to the company. It quickly became apparent that this wasn’t the case, almost immediately after I joined my department I was able to start having a meaningful impact to work we do here and quickly built up a relatively high experience in some of the software we use. Now I’d say that the size of the company is a huge factor in the enjoyment I get from the work I do, giving you access to data and the ability to find trends and insights you probably wouldn’t be able to find elsewhere. 

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Emily  Bonney

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Emily Bonney

Emily  Bonney

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Emily Bonney

Admiral Travel Insurance - From inception, through COVID-19 and beyond.

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MBA

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Blog

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11/09/2020

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Cosmin (INSEAD 2012) joined Admiral as an International Pricing Manager on our SPARK Leadership Program in 2012. He has had a unique journey which led him to start up and now lead the Travel Insurance department. We caught up with Cosmin to find out more about his experience. How did you end up launching travel insurance?My pricing experience gave me the confidence to know how to do something well, but I was looking for something a little bit broader to apply that knowledge to. That is what made me look at wider business opportunities and there was a good case for creating a travel insurance product. If you look at the travel market in terms of volumes, it's relatively small compared to motor or household, but if you look at the number of people buying it, it's around 35 million and there’s an interesting overlap in terms of profiles between our household book and potential travel book. This means that travel brings you a flow of new customers. We also had confidence in the claims data and wider research we had done. Travel insurance was the most popular product that people expressed an interest in buying from Admiral. Finally, I felt there was a lot of room to disrupt this market and challenge the status quo, which made it a really exciting challenge.How has COVID-19 impacted our travel insurance product?Our IT system is quite different from what you see in the market giving us a fantastic agility to adapt to changes. In the case of Covid-19, there were a few nerves in the beginning, but we addressed them as a team. We always think about the opportunities of any situation and take on the challenges as a team. After all, we are an insurance company, so we do know a little bit about risk! We need to look at what’s happening with Covid-19 from the right perspective – this is likely a one-off event that nobody has any control over that won’t happen again for another hundred years. Covid-19 won’t make travel less attractive in the long run and it increases the awareness around the need for a good travel insurance product. In the UK, there is already a higher demand for travel insurance and customers want a good product. We have already made changes to make it better, including giving people more flexibility with regard to cancellation. It allows people to cancel without any kind of penalty and covers them for Covid-19 related medical emergencies while abroad.The customer is always at the centre of what we do at Admiral. We have always adapted to change and disrupted the market - ever since our humble beginnings in 1993 - and that is what we will continue to do. I’m excited to see what the future brings!You can find out more about the journeys our MBAs have taken here or read more about our MBA Leadership Programs. Alternatively, follow our MBA Leadership page on Linkedin.

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Kat Gil Mast

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Kat Gil Mast

Kat Gil Mast

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Kat Gil Mast