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Claims Handler

Cardiff

  1. Full time

£25,310

About the job

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This vacancy has now expired. Please see similar roles below...

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Do you want to work for a multi-award winning business, where we put your career and development first?

If this sounds like you, we have a unique opportunity for you to join our Claims team here at Admiral!

Excited, aren’t you? But why Claims? If you have never worked in a Claims department before then you are in for a treat, there's nothing like it.  You get to support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.

Sounds perfect, but do I need experience? No, you don’t. Our dedicated internal training team will equip you with all the necessary knowledge. We will provide you with a laptop from day one and assistance will always be just a phone call away.

But it's not just about answering phones; it goes beyond that initial call. You could be dealing with new claims or your own ongoing caseload, and investigating accidents . This is a varied, interesting, and dynamic role and needs people who are able to put customers first.

Our Claims Department

Claims is the beating heart of any insurance business, and at Admiral it's no different.  Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. This is important work, and we don’t entrust it to just anyone. Demonstrating resilience and a proactive approach to your work is crucial, as is thriving in a fast-paced environment. Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £25,310 there’s also the potential for overtime earnings.

As a member of our Claims team, you can expect to:

  • Communicate with customers via telephone, email or webchat
  • Manage a portfolio of claims, involving customers, third parties and suppliers
  • Collaborate with colleagues, departments, suppliers and third parties to complete interesting investigations
  • Provide a first-class service, displaying compassion and empathy when our customers need us most.
  • Make a difference, whether through customer interactions or making the workplace an even better place to be.

Why join us?

As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management, or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career. Our in-house careers office is dedicated to supporting you in taking the next step in your professional journey.

Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.

Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.

The application process

We have a two-stage application process. Once you’ve submitted your application, one of our in-house recruiters will review it, and if successful, you’ll be invited to a face-to-face interview. Interviews will be held on 7th of May and the start date is 10th June. 

If you are successful in your application, we will consider your skills and experience and offer you a role in one of the departments in Claims.

  1. Full time
  2. Claims

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Cardiff

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

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Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

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Awards and Star
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Corporate Social Responsibility

Corporate Social
Responsibility

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Impact
Hours

Share In Our Future

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Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

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