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Equality & Diversity

A Day in the Life of a Senior Business Analyst at Admiral

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Admiral Tech

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Blog

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29/12/2020

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We spoke to Kirsty Williams-Henry a Senior Business Analysis at Admiral who has worked for the company for over eight years. Here she tells us about her role and what it’s like for a woman in tech. Tell us about your career so far and what led you to a career in Technology? I would say I fell into my career in technology due to my love of all things tech from a young age: I was the first of my friends to have a PC and I used it for almost everything! I pursued my love of technology at college by doing an A-Level in computing where I was the only girl in a class of eight. I found that I had a natural flare for technology as it aligned with my love for problem solving and the logical way my brain works. I soon realised that technology was the future and I wanted to be a part of it! I went on to achieve a first-class degree in Computer Forensics at the University of Glamorgan. After graduating I became a coder and developer for a company that had forty-three men working there and me, alongside one other woman who was not in a tech-related role. After this I joined the IT Graduate Programme at Admiral where I have found a home for the past eight years. On the Graduate Programme I got to dip into lots of different roles and ended up as an IT Business Analyst, something I would never have imagined myself doing prior to the programme. What does a typical day in your role at Admiral look like?  No day at Admiral is typical! During a day at work lots of things could crop up, such as live bugs that might pull me away from other projects and diversify my day. Admiral is very good at allowing employees to try new things. Each day allows you to put a different hat on, you have a lot of freedom to explore. My day often involves meetings and discussions with Product Owners and Project Managers.  I need to be able to understand systems from their point of view and how they would be using them. This means I can explain things to them and put guides together to aid their understanding. Most of my time is spent with the Developers and Testers within my team. I translate the requirements from those on the business side of the company to those on the IT side, enabling problems to be solved. Attention to detail is key as a Business Analyst - the smallest of details must be correct for systems to function correctly. Admiral have also been great at flexible working: they have been very accommodating to me and my changing needs and have also been great at enabling us to work from home effectively during the pandemic. If you could begin your career path over, would you change anything? I would never change my job role; I love it and feel like it is a great fit for my skillset. If I had to change one thing it might be to investigate different areas of IT and more specifically IT Security as I find it an extremely interesting area. How does your work impact Admiral and its customers? My role as a Business Analysist means that I am involved in the business end-to-end. I meet those in business Operations to see the reality of how the technology that I work on is being used throughout the business, as well as any problems that might occur. From there, it is about them collectively working out what they may want from IT and the system and then it is translated into something that the IT team can take forward and work on. Being able to see how the changes really impact those working within the business services and the call centres of Admiral really inspires me to work harder and is one of the most rewarding parts of the job. Do you have any advice for women that want to start a career in Technology?  It can be difficult for those in Technology to put themselves into other people’s shoes whether it be the customers, those in call centres or those in business support areas, and I have found that the women in tech that I have worked with have been excellent at doing this. The language of development and IT can also be intimidating but I encourage people to spend a day with my team so that they can see that they would easily pick it up. No one should be afraid of Technology; anyone can do it if they give it a chance! I would advise women to find the part that interests them within Technology and run with it. For example, if you have a creative mindset, there are many creative elements to IT.  You need to be an artist to write code!

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Kate  Williams

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Kate Williams

Kate  Williams

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Kate Williams

Culture at Admiral – One dream, one team

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Contact Centre

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Blog

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24/06/2020

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Admiral’s four pillars help define our unique workplace culture and have been the basis for some of our greatest achievements, including being on the Sunday Times Best Companies to work for list for the 18th year in a row. Communication - our first pillar is centred on ensuring that everyone in the company feels involved; everyone knows what’s going on and feels part of a collective endeavour. It’s just as important that communication goes both ways, with people feeling that they can approach any level of management with an openness and willingness to share problems.Equality - we ensure that there are no obvious signs of separation with managers sat amongst their teams on the floors so that everyone is made to feel equal . One of the other ways that we ensure there is equality is by awarding up to £3,600 of shares every year to everyone, at every level in every part of our business.Reward & Recognition – staff are rewarded in terms of incentives, bonuses and in the form of shares. Of course, there is more to rewards than money. It is extremely important to us that we praise people when they do a good job – we give constant feedback and say thank you for doing a good job day in day out.Fun – Our philosophy is that ‘if people like what they do, they do it better’ - staff are encouraged whenever and wherever possible to have fun and spend time with colleagues – this makes life more enjoyable and helps get to know each other better with team away days, afternoons out, Christmas and summer parties and regular competitions and ways to get involved as part of our ‘Ministry of Fun’ offer ways to do this.How does the culture differ to other companies?Unlike many other companies, Admiral has an informal working environment where staff are trusted and have autonomy within their roles. Through Admiral’s flat hierarchy, decisions are made collaboratively and quickly to respond to change and these changes are implemented almost immediately, whereas, in many corporate companies, decisions are made at the top and can take a long time to implement. Management here are flexible, approachable and are there to help you flourish and develop in your role with a good work / life balance encouraged. We spoke to Amiee from People Services - ‘‘My manager approached me and asked if I was finishing early on the day that my daughter was starting high school – it was the thoughtfulness of it all that makes it such a nice place to work here.‘‘They go out of their way to make you feel appreciated and that you’re useful. When I first started I was introduced to the Head of People Services on one of my first days and I had no idea that he was such senior management – you don’t get a sense of the ‘big shots’ here, everyone is down to earth and very approachable. I work with such lovely people and I love that I have job security here’’.We have everything you’d expect from a large FTSE 100 company, like a contributory pension scheme, free shares and dental care, amongst others. However, our commitment to providing staff with the services and support they need to ensure that they are happy and healthy in their working lives ensures we are offering more than the basics.Admiral’s laid back atmosphere means that staff can wear what they feel most comfortable in to work – be it jeans or joggers.There are also endless opportunities to advance your career with regular internal job postings, support and training. By investing in our people and maintaining a supportive workplace, we can assist our staff in achieving their career goals and personal aspirations.Follow us on Facebook for a peek inside Admiral!

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

International Women’s Day: Deborah’s Story

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Business Support

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Blog

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12/05/2020

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For International Women’s Day we wanted celebrate the women in our business and their achievements. As a company with 51% female staff, and 52% of all internal promotions going to women in 2019, we’re keen to raise awareness against the bias and take action towards equality.We thought this was the perfect opportunity to catch up with Deborah, our Executive Learning and Development Manager. Here’s what she had to tell us about her experience at Admiral…‘’I joined Admiral in October 2016 as a Graduate working within the Business Development team. I got to work with very talented individuals who helped me shape the way I looked at my career. After 6 months, I became the Executive Recruitment Manager for the Group. I recently started leading our Learning and Development initiatives for middle and senior managers; making sure we spot, train and develop the best talents within the business!’’ I think I have a natural aptitude to build strong relationships and trust with people. I tend to combine this with creative thinking and a capacity to learn fast. This has allowed me to work on various projects and adapt quickly to different audiences.

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Samantha Bevan

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Samantha Bevan

Samantha Bevan

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Samantha Bevan

International Women’s Day: Tabatha’s Story

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Admiral Tech

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Blog

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06/03/2020

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Let’s celebrate the women in our business! As the UK’s third Best Workplace for women in 2019 we’re keen to raise awareness against the bias and take action towards equality.We spoke with Tabatha, a Product Owner within our Online Department to hear about her career experience in Admiral and celebrate her success. ‘’I joined Admiral in 2015 as a Claims Handler. After I passed my probation, I went on to join a specialist team within the department. I was lucky enough to be asked to complete a full review of our claims journey which resulted in me heading into the Project Manager world. As a Project Manager I was responsible for several. Recently, I have moved to our Online Department where I am now the Product Owner for our online journey.’’                                            ‘’A lot of the projects I have been involved with have required a good understanding of processes. One of my strengths is that I can quickly pick up a new process and understand where improvements can be made and how these can be implemented. With so much interaction working with different business areas, I am constantly learning and developing my understanding of the business and its processes, this gives me the confidence to ask questions and challenge why we do what we do.’’ Talent can be found in so many different places not just work.  Don’t be afraid of pushing yourself outside of your comfort zone and taking risks in work and your personal life. I believe that talent shines when you are happy doing something, so spend time in understanding what makes you happy and what you enjoy!  ‘’Admiral has great management; they took a chance by giving me exposure to projects that potentially could have been better off with someone more experienced. This trust and support has allowed me to grow in confidence and go onto bigger projects, without being nervous of failure.’’

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Samantha Bevan

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Samantha Bevan

Samantha Bevan

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Samantha Bevan

18th best workplace in the world!

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MBA

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News

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02/10/2019

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We’re proud to announce that we’ve been named the 18th best workplace in the world in the annual 25 World’s Best Workplaces list. More than 12 million employees from over 8,000 companies around the globe participated in the survey process for the World’s Best Workplaces list. The ranking assessed employees’ views on leadership, organisational culture, and trust. We qualified due to several our operations around the world making the Best Workplaces list in their respective countries. This is the third time we've been named in the list having taken 20th position last year.Great Place to Work’s World’s Best Workplaces create cultures that are welcoming, friendly, inclusive, and ethical. An overwhelming majority of employees at the World’s Best say they’re proud of their workplaces. We’re immensely proud to be named as one of the World’s Best Workplaces for the third year in a row. Our success as a business is intrinsically linked to our culture and it's gratifying to see that our staff, not just in South Wales but around the globe, think we’re a Great Place to Work. Whether based in Cardiff or Seville or Rome or Halifax, Canada, all our staff have a huge part to play in making Admiral the business that it is, and I thank you all for your hard work and commitment. David Stevens, CEO Great Place to Work’s CEO, Michael Bush, added, “Congratulations to the World’s Best Workplaces. It is a big challenge to build a high-trust culture that is great for employees in many countries across the globe. These organisations have bold leaders who have risen to the challenge--they are the vanguard showing millions of organizations worldwide that is possible and desirable to create a great place to work for all.” For a full list of the 25 World's Best Workplaces click here.

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Samantha Bevan

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Samantha Bevan

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Samantha Bevan

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