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Claims is the biggest function in the business, with over 2,000 colleagues!


We're innovative, fast-paced and market-leading; and it’s no wonder our colleagues love what they do. We deal with our customers when they need us most, and our passion for customer service ensures we deliver the right outcome. 

From being the first point of contact after an incident, arranging repairs, to negotiating with solicitors and other third parties, no two days are ever the same. 

The one thing we all have in common across all areas of Claims is striving to look after our customers. 

Our main aim is to settle claims fairly, accurately, and in a timely manner, driven by the best customer service in the Insurance industry. Although we know we already do this well, we’re always looking to improve and we’re continually reviewing processes and procedures to remain ahead of the game.  

Whether dealing with Motor or Household claims, our priority is helping our customers and third parties as quickly, fairly and efficiently as we can. 

Every claim is different, and our dedicated teams are always on hand to help customers through every step of the claims process. 

Our customer-facing roles enable you to use a wide range of skills. The ideal person for this role is empathetic, fast-thinking and customer-focused. You'll be required to listen, process and make decisions quickly with support every step of the way. 

Our non-customer facing roles are equally as important. These roles vary from sourcing new suppliers, providing critical business data, auditing, training colleagues and dealing with complaints. 

Innovation is welcomed in all that we do, we’re always striving to find better ways of working for the benefit of our colleagues and customers. 


"We don't just want you to have a job, we want you to have a career"

Training and Development

Being the largest department at Admiral, we have lots of opportunities for career growth and development.  

We provide our colleagues with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Career Growth

We believe that providing our colleagues with this support gives them endless opportunities. These include exposure to a variety of specialised, technical roles which provide plenty of opportunity for career progression. 

We like to promote from within. Many managers within Claims have worked as a front-line handlers and started their careers here on the phone.  

Ongoing Support

Training doesn't end with induction, we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

We offer flexible working opportunities and thanks to our comprehensive training package, no prior experience is needed for many of our roles. We’re proud to invest in people and their potential. 

Jobs

Latest roles

Claims Handler

Salary

£25,310

Location

Cardiff

Job Type

Full time

Location

Cardiff

Department

Claims

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a

Reference

8518

Expiry Date

01/01/0001

Leigh Gardiner

Vacancy managed by

Leigh Gardiner
Leigh Gardiner

Vacancy managed by

Leigh Gardiner
View Shortlist
Supplier Performance Manager

Salary

Location

Remote

Job Type

Full time

Location

Remote

Department

Claims

Office address

Remote

Description

South West/South Wales location of particular interest*  We are looking for an outstanding proven general insurance (home) performance relationship manager to push forward the development and imple

Reference

8538

Expiry Date

01/01/0001

Aimee Richards

Vacancy managed by

Aimee Richards
Aimee Richards

Vacancy managed by

Aimee Richards
View Shortlist
Property Loss Adjuster

Salary

Location

Remote

Job Type

Full time

Location

Remote

Department

Claims

Office address

Remote

Description

Property Loss Adjuster (Particular interest in candidates located in the East Midlands & surrounding areas (PE/NG/LE/LN etc) Do you enjoy loss adjusting but also value family and personal time?  Do

Reference

8010

Expiry Date

01/01/0001

Aimee Richards

Vacancy managed by

Aimee Richards
Aimee Richards

Vacancy managed by

Aimee Richards
View Shortlist
View all jobs
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Posts

Admiral Life

smiling women posing for her photo
Developing a career at Admiral: Jemma’s story

Teaser

Contact Centre

Content Type

Blog

Publish date

26/01/2024

Summary

Across Admiral Group, we have an 11,000-strong workforce powering various businesses and departments like Admiral Law, Admiral Money, the Contact Centre, and Claims, our team thrives on diversit

Teaser

Jemma's story is a distinct mix of triumphs, bumps in the road, and lifelong bonds. Curious about her career's early days and the journey that led her to where she is now, we sat down for a chat.

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Amy   Reynolds

by

Amy Reynolds

Amy   Reynolds

by

Amy Reynolds

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Career success at Admiral: from Claims to beyond

Teaser

Claims

Content Type

Blog

Publish date

03/10/2023

Summary

Are you ready to embark on a career journey that's as exciting as setting sail on the high seas? Well, grab your compass and brace yourselves, because today, we're diving into the world of

Teaser

Lilly shares her journey and valuable tips to help you navigate the seas of opportunity within Admiral.

Read on
Ben Moriarty

by

Ben Moriarty

Ben Moriarty

by

Ben Moriarty