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Claims is the biggest function in the business, with over 2,000 colleagues!


We're innovative, fast-paced and market-leading; and it’s no wonder our colleagues love what they do. We deal with our customers when they need us most, and our passion for customer service ensures we deliver the right outcome. 

From being the first point of contact after an incident, arranging repairs, to negotiating with solicitors and other third parties, no two days are ever the same. 

The one thing we all have in common across all areas of Claims is striving to look after our customers. 

Our main aim is to settle claims fairly, accurately, and in a timely manner, driven by the best customer service in the Insurance industry. Although we know we already do this well, we’re always looking to improve and we’re continually reviewing processes and procedures to remain ahead of the game.  

Whether dealing with Motor or Household claims, our priority is helping our customers and third parties as quickly, fairly and efficiently as we can. 

Every claim is different, and our dedicated teams are always on hand to help customers through every step of the claims process. 

Our customer-facing roles enable you to use a wide range of skills. The ideal person for this role is empathetic, fast-thinking and customer-focused. You'll be required to listen, process and make decisions quickly with support every step of the way. 

Our non-customer facing roles are equally as important. These roles vary from sourcing new suppliers, providing critical business data, auditing, training colleagues and dealing with complaints. 

Innovation is welcomed in all that we do, we’re always striving to find better ways of working for the benefit of our colleagues and customers. 


"We don't just want you to have a job, we want you to have a career"

Training and Development

Being the largest department at Admiral, we have lots of opportunities for career growth and development.  

We provide our colleagues with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Career Growth

We believe that providing our colleagues with this support gives them endless opportunities. These include exposure to a variety of specialised, technical roles which provide plenty of opportunity for career progression. 

We like to promote from within. Many managers within Claims have worked as a front-line handlers and started their careers here on the phone.  

Ongoing Support

Training doesn't end with induction, we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

We offer flexible working opportunities and thanks to our comprehensive training package, no prior experience is needed for many of our roles. We’re proud to invest in people and their potential. 

Jobs

Latest roles

Claims Handler

Salary

£25,310

Location

Swansea

Job Type

Full time

Location

Swansea

Department

Claims

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a

Reference

9031

Expiry Date

01/01/0001

Bethan Royle

Vacancy managed by

Bethan Royle
Bethan Royle

Vacancy managed by

Bethan Royle
View Shortlist
Property Loss Adjuster

Salary

Location

Remote

Job Type

Full time

Location

Remote

Department

Claims

Office address

Remote

Description

Property Loss Adjuster (Particular interest in candidates located in the East Midlands & surrounding areas (PE/NG/LE/LN etc) Do you enjoy loss adjusting but also value family and personal time?  Do

Reference

8010

Expiry Date

01/01/0001

Helen Hunt

Vacancy managed by

Helen Hunt
Helen Hunt

Vacancy managed by

Helen Hunt
View Shortlist
Motor Claims Risk Team Manager

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Department

Claims

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Motor Claims Risk Team Manager This is an exciting role for someone who is passionate about Risk management and who can be a key person in ensuring improvements and processes are embedded. We are l

Reference

8896

Expiry Date

01/01/0001

Georgia Needham

Vacancy managed by

Georgia Needham
Georgia Needham

Vacancy managed by

Georgia Needham
View Shortlist
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Posts

Admiral Life

Admiral colleagues sharing their career stories at the Staff General Meeting
Admiral, Where You Can

Teaser

General

Content Type

Blog

Publish date

02/05/2024

Summary

We’re consistently recognised as a Great Place to Work, and we’re incredibly proud to know that our people love working here, but why is this?  Well, we believe it comes down to our colleague

Teaser

Read on
Kyle Meacock

by

Kyle Meacock

Kyle Meacock

by

Kyle Meacock

smiling women posing for her photo
Developing a career at Admiral: Jemma’s story

Teaser

Contact Centre

Content Type

Blog

Publish date

26/01/2024

Summary

Across Admiral Group, we have an 11,000-strong workforce powering various businesses and departments like Admiral Law, Admiral Money, the Contact Centre, and Claims, our team thrives on diversit

Teaser

Read on
Amy   Reynolds

by

Amy Reynolds

Amy   Reynolds

by

Amy Reynolds