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Claims is the biggest function in the business, with over 2,000 employees!


We are innovative, fast-paced and market-leading; and it’s no wonder our employees love what they do. We deal with our customers when they need us most, our passion for customer service ensures we deliver the right outcome. 

From being the first point of contact after an incident, arranging repairs, to negotiating with solicitors and other third parties, no two days are ever the same. 

The one thing we all have in common across all areas of Claims, is our customers. 

Our main aim is to settle Claims fairly and accurately in a timely manner driven by the best customer service in the Insurance industry. Although we know we already do this well, we’re always looking to improve and we’re continually reviewing processes and procedures to remain ahead of the game.  

Whether dealing with Motor or Household Claims, our priority is helping our customers and third parties as quickly, fairly and efficiently as we can. 

Every claim is different, and our specialist, dedicated teams are always on hand to help customers through every step of the claims process. 

Our customer-facing roles enable you to use a wide range of skills. The ideal person for this role is empathetic, fast-thinking and customer-focused. You will be required to listen, process and make decisions quickly with support every step of the way. 

Our non-customer facing roles are equally as important. These roles vary from sourcing new suppliers, providing critical business data, auditing, training employees and dealing with complaints. 

Innovation is welcomed in all that we do, we’re always striving to find better ways of working for the benefit of our staff and customers. 


"We don't just want you to have a job, we want you to have a career"

Training and Development

Being the largest department at Admiral, we have lots of opportunities for career growth and development.  

We provide our employees with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Career Growth

We believe that providing our staff with this support gives them endless opportunities these include exposure to a variety of specialised, technical roles which provide plenty of opportunity for career progression. 

We like to promote from within.  Most managers within Claims have worked as a front-line handler and started their careers on the phone.  

Ongoing Support

Training doesn't end with induction, we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

We offer flexible working opportunities and thanks to our comprehensive training package, no prior experience is needed for many of our roles. We’re proud to invest in people and their potential. 

Jobs

Latest roles

Household Claim Large Loss Manager

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Cardiff

Job Type

Full time

Location

Cardiff

Department

Claims

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Reporting directly to the Head of Complex Claims, the Large Loss Manager will be responsible for ensuring delivery of consistent, efficient and technically sound claims handling whilst delivering grea

Reference

4890

Expiry Date

12/05/2021

Kyle Meacock

Vacancy managed by

Kyle Meacock
Kyle Meacock

Vacancy managed by

Kyle Meacock
View Shortlist
Third Party Motor Claims Handler

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£18,400

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Cardiff

Job Type

Full time

Location

Cardiff

Department

Claims

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

We are looking for talented individuals, with a keen eye for detail and excellent customer service skills to join our Claims Third Party Damage department. As a Claims Handler you will be required to

Reference

5006

Expiry Date

16/07/2021

Leigh Gardiner

Vacancy managed by

Leigh Gardiner
Leigh Gardiner

Vacancy managed by

Leigh Gardiner
View Shortlist
Third Party Motor Claims Handler

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£18,400

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Swansea

Job Type

Full time

Location

Swansea

Department

Claims

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

We are looking for talented individuals, with a keen eye for detail and excellent customer service skills to join our Claims Third Party Damage department. As a Claims Handler you will be required to

Reference

5004

Expiry Date

16/07/2021

Leigh Gardiner

Vacancy managed by

Leigh Gardiner
Leigh Gardiner

Vacancy managed by

Leigh Gardiner
View Shortlist
View all jobs
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Posts

Admiral Life

Whistle-stop Wednesdays: Turning a stop gap into a 12-year (and counting!) Admiral journey

Teaser

Claims

Content Type

Blog

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16/06/2021

Summary

Back in 2009, Simon planned to join Admiral as a stop gap and then move onto ‘bigger and better things’. Not long after, he quickly saw that ‘bigger and better things’ could be found right here in Admiral. 12 years down the line, Simon couldn’t be happier and has taken on new challenges to continuously develop and enhance his skillset and experience. Read on to hear more about Simon’s journey through Admiral. What do you do in Admiral and how long have you been working here? I’ve been working here for 12 years! Current role is the Claims Risk and Product Change Manager. What is that? Well, my role is to drive and facilitate technological change, predominantly in the customer areas of Claims Underwriting and Claims Motor Products, but also offer support to Operations Managers across the Risk and Product function. How did you get into your role? What is your background? I spent 10 years working in the Claims Counter Fraud area with 8 of those years as a Team Manager there, but I wanted a new challenge, something to keep me excited. I then moved on to start the role I’m in now, which was initially a secondment, and I absolutely love it! What do you enjoy most about your work? I love taking an idea or suggestion for change and exploring it fully, providing it has merit and will make a positive impact on the business by implementing it. I also love the variety of the work that I get to deal with and be involved in.   What's the most exciting change or project happening within your area? Ooh that’s a tough one, there’s so much happening. If I could pick one though, it would probably be bringing Analytics Models to Claims Underwriting which allows us to be even slicker with our work. Do you think there are lots of opportunities to grow and develop here? Yes 110%. I started back in 2009 just thinking it would be a stop gap! You have to get yourself ‘out’ there, nail your bread & butter work, take on those extra duties, learn as much as you can, not just about your area but the full customer journey. Then you can decide what suits your skills and where you want to go to challenge yourself. One glance at our jobs page will show you how varied the opportunities are in Admiral. What’s the culture like in your area? The culture is very strong in our area, despite working from home and not having seen everyone together for over a year. We have held some fantastic virtual fun afternoons and hold a weekly drop-in session for anyone who wants to join for a natter and to see people. Do you have any advice for someone looking to join your area? It’s quite a technical area so reading up on the Claims and Policy booklets to enhance your knowledge will certainly help you.   To view our current vacancies in Claims, click here.

Teaser

Read on
Leigh Gardiner

by

Leigh Gardiner

Leigh Gardiner

by

Leigh Gardiner

Breaking Down Our Contact Centre Recruitment Process

Teaser

Contact Centre

Content Type

Blog

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05/03/2021

Summary

Our Contact Centres are the frontline of Admiral and the beating heart of our business. Much of our success as a company depends on the day-to-day interactions that take place with customers over the phone and we wouldn’t be where we are today – the UK’s largest motor insurance provider – without our contact centres. They are one of the most vital parts of our business. That is why it is crucial that we take Contact Centre Recruitment seriously. We rely on our contact centre staff to retain customers, provide outstanding service, and ultimately grow the business. Securing a Contact Centre role can be competitive, so we’ve put together some hints and tips to help you demonstrate your full potential throughout the process, and give you the best possible chance of success… Application Form The key with your application form is not to rush it. It’s one page long, so we’re not looking for an essay, but we do want to see that a potential job at Admiral is valuable enough to you that you take some time over it. Make sure you’ve answered the questions correctly, and that the information you have provided is accurate. Your answers don’t need to be lengthy, but they do need to be honest. That said, don’t feel you need to hold back from giving us details! Find the balance of helping us to understand you and your skills without writing paragraphs for the sake of it. Make sure you have read it through and checked for spelling and grammatical errors. The best application forms move beyond simply describing what you get up to day-to-day and also include and focus on personal qualities. For example, “serving customers in a polite and kind manner with a smile on my face”, gives us much more information about you than “serving customers at the till.” Ultimately, you don’t need lots of experience for a Contact Centre role with us as we provide plenty of training, but we do want to see that you can empathise and listen to a customer, and that you are motivated to solve their problems and connect with them over the phone. TOP TIP: Copy and paste your application into Word to do a spellcheck. Telephone Interview The telephone interview is a crucial part of the Recruitment Process, as it gives us a real sense of your phone manner, a key factor in your ability to engage with customers and provide great service. Not only that, the telephone interview allows us to see that you can be professional in your home environment, particularly now, when the line between home and office are blurred as we work from home.  Make sure that you are ready for the call. Find a quiet place with no distractions and good signal so your call isn’t interrupted, where you can focus on the questions and give your best answers. You will probably be a bit nervous during the interview but try not to that stop your personality from shining through. We need people in our Contact Centres who are polite, chatty, kind, and resilient, so make sure you get that across in your answers, but also during more general conversation with your interviewer. You could make some notes about Admiral, the role you have applied for, and some examples of what you do well in your current role, so you can refer to them during the interview if your mind draws a blank. Be professional at all times. Whilst we would encourage you to build rapport with your interviewer, make sure your jokes don’t go over the line and your language is appropriate. Try to relax, maybe even enjoy the chance to chat to someone new over the phone! TOP TIP: Print out the job advert, take some notes, and keep them in front of you during the call. Meet and Greet Not all of our departments are running Meet and Greets at the moment, so you may not get a chance to take part in one. Pre-Covid, Meet and Greets were a chance for you to come into the office, get a feel for the place through meeting our current employees as well as learning more about the role you had applied for through a presentation and listening to calls. Whilst we can’t invite you to the office, we are running some Meet and Greets over Zoom and you’ll still get a chance to learn about the role and meet the team! If you are invited to a Zoom Meet and Greet, there are a few things to be conscious of. Make sure you have downloaded Zoom prior to the meeting, and that you know how it works. We would expect you to have your camera on, so make sure you are dressed appropriately, and you’re in a quiet, private space where you won’t be disturbed. It would be great if you could put yourself on mute from the start of the call, to avoid any unwanted background noise that could disrupt the meeting and distract other candidates.  This is your chance to impress us and make a good impression before your interview, and another opportunity to learn more about the role.  You will meet a department Team Manager, as well as someone who is currently doing the job. TOP TIP: Make a note of any questions you have as there will be an opportunity to ask these at the end. Face-to-Face Interview The last stage of our recruitment process involves an online meeting with two members of staff – someone from the department you’ve applied to and a Recruitment Officer. Even though it is virtual, it’s still an interview so make sure you are smart and presentable. Try and find a place where you can be sat upright, with your phone or laptop leaning on something so you don’t have to hold it - a lot of movement can be distracting for you and the interviewers. Make sure you’ve done enough research to demonstrate you understand the role, as well as a bit more about Admiral as a whole, as it shows your commitment to a potential job with us.  Your preparation for the previous stages, along with what you’ve learned on your telephone interview and Meet and Greet will be a great help here. This is your last chance to make a positive impression, so try to maintain an approachable and professional manner, but don’t be afraid to be yourself as well – we want to get to know YOU. Don’t worry about talking too much – this is your interview after all, and your interviewers will let you know if you’re low on time. Try and fill your answers with as many examples as you can, as we want to see evidence that you can demonstrate the empathy, kindness and resilience you’ll need in a Contact Centre role. TOP TIP: Don’t be afraid to take some time to answer the question – processing it properly will ensure you give a better answer than jumping in when you’re not sure. Take this advice on board and we’re sure you’ll be successful in your application, but don’t forget, sometimes these things don’t go to plan.  Don’t let that deter you. Call us – we’d be happy to share our feedback with you to put you in better stead for future applications whether that’s with us or another company (hopefully us!).

Teaser

Read on
Nicola Draper-Walters

by

Nicola Draper-Walters

Nicola Draper-Walters

by

Nicola Draper-Walters