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Admiral Repair Network (ARN) Lead

Remote

  1. Full time

About the job

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The Admiral Repair Network (ARN) Lead plays a pivotal role in overseeing and enhancing the performance of the ARN within the Household Claims function. This role ensures that supplier partnerships align with Admiral’s strategic goals, regulatory requirements, and customer service standards. You will lead the team of supplier performance managers to drive performance improvements, and act as a key liaison between internal stakeholders and external partners. Your leadership will ensure that supplier services contribute to excellent customer outcomes, cost efficiency, and compliance with FCA Conduct Rules and Consumer Duty.

Key Responsibilities

  • Supplier Management Leadership: Oversee the end-to-end supplier relationship lifecycle, including onboarding, performance monitoring, and contract compliance.
  • Performance Auditing: Collaborate with audit teams to assess supplier performance, identify risks, and implement corrective actions.
  • Strategic Partnerships: Build and maintain strong, collaborative relationships with key suppliers to drive innovation and service excellence.
  • Process Improvement: Lead initiatives to streamline supplier-related processes, reduce costs, and enhance customer satisfaction.
  • Regulatory Compliance: Ensure supplier operations align with FCA regulations, Admiral’s policies, and Consumer Duty principles.
  • Data & Reporting: Analyze supplier performance data, produce monthly reports, and present insights to senior leadership.
  • Team Leadership: Coach and develop a team of supplier performance managers to foster a high-performance culture.
  • Stakeholder Engagement: Work closely with internal departments such as Claims, Legal, and Procurement to align supplier strategies with business needs.

Key Deliverables

  • A robust and compliant supplier management framework.
  • High-performing supplier network delivering consistent service quality.
  • Actionable insights and reports that inform strategic decisions.
  • Enhanced customer outcomes through effective supplier collaboration.
  • Strong internal and external stakeholder relationships.

Skills & Experience Required

  • Proven experience in supplier relationship or vendor management, preferably in insurance or financial services.
  • Strong understanding of claims processes and regulatory requirements (FCA, Consumer Duty).
  • Excellent negotiation, communication, and conflict resolution skills.
  • Experience in leading teams and managing cross-functional projects.
  • Proficiency in data analysis and performance reporting.
  • Familiarity with contract management and service level agreements (SLAs).
  • Ability to work independently and adapt in a fast-paced, agile environment.

Values & Behaviours

  • Customer-Focused: Ensure supplier services support fair and ethical treatment of customers.
  • Integrity: Uphold Admiral’s values and act as a role model in supplier interactions.
  • Leadership: Inspire collaboration and continuous improvement across supplier networks.
  • Analytical Thinking: Use data to drive decisions and resolve challenges.
  • Accountability: Take ownership of supplier performance and alignment with business goals.

Additional Information

Please note - final stage interviews will be taking place on 22nd, 23rd and 24th July at our head office in Cardiff.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

#LI-DC1

  1. Full time
  2. Claims, Household

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
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Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
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Awards & Star Lunches

Awards and Star
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Corporate Social Responsibility

Corporate Social
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Impact Hours

Impact
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Share In Our Future

Share Schemes

Share
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Refer a Friend Bonus

Refer a Friend
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Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
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Pension

Pension
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Life Event Loan

Life Event
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Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure