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Customer Care Agent

Cardiff

  1. Full time

About the job

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At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We're proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.  

What makes Veygo different?

  • We’re building flexible policies for learner drivers and people looking to share cars – whether owned or borrowed.
  • Veygo provides comprehensive cover to those customers, meaning that the car owner’s existing insurance policy and no claims bonus is safe if the person borrowing the car has an accident.
  • All Veygo’s insurance is available by the hour, day, week or month and customers can get a quote in minutes.
  • All backed by Admiral, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.

Whilst our mission today is to put people in control of their own journey our ambition is to create a youth lifestyle brand that take us beyond car insurance. Disruption is in our DNA and we’re always relentlessly looking for collaborative self-starters and innovators with the desire to challenge how we do things today; to push the boundaries and drive us through our onward growth journey. Veygo’s culture is vibrant, open, creative, and disruptive.

About the Role

We have an exciting opportunity to join our customer care team on a 12 month contract!

Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support.

Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!
Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.

Responsibilities
As Customer Care Handler, you will be responsible for:

  • Providing an outstanding level of service to our customers from start of their Veygo journey to the end, via email
  • Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
  • Putting the customer first when making decisions throughout their need of support from us
  • Supporting customers whilst they purchase one of our Veygo products
  • Assisting the customers when then need to contact us about an active policy
  • Helping our customers when their vehicle has been involved in an incident
  • Protecting our products and business by ensuring our customers have not committed fraud
  • Contributing to the business goals and strategy

Requirements

  • The successful candidate will ideally have:
  • Customer Centric with strong and transparent communication skills, in any form of interaction
  • The ability to not only spot problems but dig to the root cause and implement changes
  • Be able to work on your own initiative and be confident in making decisions.
  • The ability to work in a fast-paced environment
  • Strong organisation skills with confidence in challenging the status quo

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Please note: this is a hybrid role based in our Cardiff office twice a week.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

#LI-ME1 #LI-AdmiralPioneer

  1. Full time
  2. Veygo

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Cardiff

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
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Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

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