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Why you don’t need any qualifications to join us in a rewarding and fulfilling career

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Contact Centre

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Blog

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24/09/2019

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Our people are our most valuable assets. We realise that Admiral’s success comes from the success of its employees and that’s why we invest heavily in our staff and provide opportunities for all. For many of our roles, both in the contact centre, and in our support areas (IT, Finance, Marketing, etc), we look for people who want to succeed, people who are driven to work hard and who want to take advantage of opportunities to grow, develop and learn.  We want every person who works at Admiral, no matter what their educational background, or previous experience; whatever their age, ability or background, to be able to build a satisfying and rewarding career here.What we’re doing to ensure all staff have access to fantastic opportunities We’re fully committed to recognising and supporting talented people throughout their careers. See below some of our initiatives already in place to ensure staff have access to opportunities to build a successful career here and beyond. You don’t need any qualifications, or any experience to join us in our contact centre positions – they’re all entry level. Entry level business support roles, which require little/no qualifications or experience, are also sometimes available.Once you have joined Admiral, there is scope to move around the business to other areas. Many of our entry-level business support roles are advertised internally to give our current staff members the opportunity to progress. Some of these opportunities also come with qualifications, some recent examples being; Marketing Executive, Procurement Assistant Buyer, Digital Consultant and various IT positions.If you fancy working your way up to management in our contact centre, the opportunity is there - 99% of our call centre managers are promoted from within. We rarely recruit externally for management positions in our call centre.We have an internal Academy team who support staff in their development. Not only do we have the buy-a-book scheme (all employees can order up to 2 books per month to help them in their role / career), but they also provide ILM qualifications to anyone and are awarded based on hard work.Beyond this, we support staff through educational sponsorship – external courses and qualifications are offered to those who want them. Examples of course sponsorship are; CIPD, CIM, IDM, MBA’s, etc. Our Social Mobility ProjectWe’ve recently brought together a collection of staff members who, under our Diversity and Inclusion commitment, have volunteered to become a part of a Social Mobility project, with the aim of highlighting any barriers staff from particular social backgrounds may experience and removing them where possible. They will also ensure staff have the tools required to fulfil their potential and are able to progress.The team have already started several initiatives:We have signed up to the Social Mobility Pledge, a cross-party campaign designed to improve social mobility throughout the UK. Becoming an accredited employer demonstrates our commitment to accessing and progressing talent from all backgrounds and highlights our roles and responsibilities as a business in boosting the UK’s social mobility.We are working with the Social Mobility Foundation, a charity which aims to make a practical improvement in social mobility for young people from disadvantaged backgrounds. This will ensure that our initiatives, goals and objectives are all aligned towards creating an environment where people can fulfil their potential.We are also embarking on other initiatives such as mentoring young people from socially disadvantaged backgrounds, providing work experience and internships, and arranging a professional ‘career speed-dating’ event to help young people expand their business network.Read more about Diversity and Inclusion at Admiral here.

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Amy   Reynolds

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Amy Reynolds

Amy   Reynolds

by

Amy Reynolds

Spotlight on People Services

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Business Support

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Blog

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23/08/2019

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Amie began her career with us over six years ago when she finished her Business Management Degree. ‘’After I worked as a travel agent for just under a year I decided to apply to Admiral as some of my friends worked there and told me that there were good progression opportunities.‘’I initially joined Admiral as a Renewals Consultant - I had my eye on the Admiral Graduate Scheme but I was promoted to Senior in Renewals so I stayed in the department for  five and a half years.’’‘’During my time in Renewals I completed a home learning qualification – a CIPD (HR qualification) as this was an area that had always interested me during my degree.After I completed my qualification, a job came up internally to join the HR department, or People Services as we call it in Admiral, - I applied and got the job!’’As People Services Coordinators we manage the administration for the whole company, with responsibility for things such as maternity, AWOL (absent without leave), salary changes, job role changes, adding new starters on to the system, etc. This is a huge responsibility as there are specific deadlines in which tasks need to be completed and as you’re dealing with important things such as salaries, attention to detail is vital. With over 6,000 staff in the UK, the role can be challenging at times but also very rewarding.’’‘’The skills you need to be successful in such a role are, being able to manage your own time effectively, confidentiality, professionalism and fantastic communication skills - especially important as you’re regularly liaising with senior management.’’ Admiral is an attractive employer because of how they look after their staff, with benefits such as MOF (ministry of fun) and MOH (ministry of health), as well as the great progression and training opportunities which I’ve fully exploited! Wherever you start, and whatever your role, you'll benefit from support and training to map out and pursue a fulfilling career at Admiral.  Button

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Amy   Reynolds

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Amy Reynolds

Amy   Reynolds

by

Amy Reynolds