IT Change Management Analyst

The succesful candidate will assist in all the main duties in and around running a successful IT Change and Configuration Team, within a very busy IT department. This is an exciting opportunity that spans across all areas of the IT department, including Infrastructure technologies and application development. The Change and Configuration Team are responsible for controlling all changes to the live environment, and this role plays a key part within that process and assisting with improving the quality of the delivery.
 

Department Vision

Admiral IT has a long history of supporting the business by bringing new products to market. The department completely refreshed the core policy administration systems in 2016 to allow the business to continue to innovate further in the ever more digital marketplace. The department continues to build on and around the core systems to bring more innovation and technical excellence including; Cloud adoption, Big Data technologies, and both developing and expanding our digital offerings.

Requirements / Technologies

• Demonstratable knowledge and experience in the day to day operation of the Change Management function within a large organisation.
• Solid understanding of Change Management best practice.
• Demonstratable knowledge and understanding of Configuration Management processes.
• ITIL V3 Foundation minimum.
• ITIL V3 Release, Control, and Validation Capability Module level preferred.
• Minimum of 2 years in an Incident, Problem, Change, or Configuration Management focussed role.
• A solid understanding of current infrastructure technologies such as LAN, WAN, Server, storage, Virtual Desktop, and telephony.
• Understanding the full software delivery life cycle would be an advantage and knowledge of Agile Project Management Methodology would be useful.

Responsibilities

• Support the Change Management Co-ordinators to prepare for the IT CAB (Change Authority Board) meetings to facilitate the introduction of new or changes to existing IT services seamlessly and with minimal disruption to the live environment.            
• Ensure the Forward Schedule of Change (FSC) and Large Change Forecast (LCF) are kept up to date to manage possible contention and when required, preparation and communication of the weekly Change Schedules.
• Assist all of IT when they have any Change related queries.
• You will represent Change Management during Major Incidents by understanding the risks of any remediation options and any potential impacts on currently planned changes.
• You will own the Impact Assessment, to include assessment of all accompanying technical documentation e.g. test plans, implementation plans, roll back/backout plans, etc and seek out additional information if required.
• Assist with the Pre-approved change (PAC) process and proactively work with operations teams to identify potential PAC candidates and assist with the review of existing PACs, when required.
• Work closely with the Configuration Management Team to ensure that processes operate seamlessly as a part of the wider Change and Configuration team and to ensure all changes are appropriately captured in the CMDB.
• Continually review and improve the Change Management Process ensuring that all processes and procedures are documented and up to date.
• Manage the entire authorisation process (through the Change Management Tool) of all Change related activities into the live environment.
• Ensure that when IT Changes fail correct deployment, or have a detrimental impact on the live environment, all relevant evidence is prepared and attached to the change by owning the Post Implementation Reviews (PIRs) process and report accordingly on any trends or patterns that emerge.
• Log and analyse all required measurements (KPIs) and accurately report on measurements to support overall management Reporting.
• Use all sources of Management Information to analyse trends to improve the future delivery of changes.
• Design bespoke change processes for high priority critical programs and projects.

​Who is the Head of Area?

The Change function forms part of a larger team which is led by Joy Price, our Change and Configuration Manager. Joy has been with Admiral for almost 5 years and has extensive experience working in the Service Management arena for many large IT Service Providers. Since joining Admiral, Joy has relaunched the Change Control process including the introduction of a new Change Tool that now integrates with Incident, Request, and Problem Management. The Change and Configuration Team is part of a wider IT Governance Department which is headed up by Janet Evans and includes Risk and Compliance Management, Quality Management, Software Asset Management, and Service Transition Teams. 

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we have consistently been voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.