What is Multi-Function?
Are you competitive? Do you like change and variety? Well Multi-function is the place for you! Not only this but you can also earn up to £12,000 incentive on top of your salary!
Multi-Function is an exciting place to be, we are the winners of Admirals Top 10 departments 3 times running (the only department to do this) We are an ever-growing department that is fast paced, providing first class service whilst adding value to the business through sales upsells and negotiations.
Those who work for Multi-Function take primary Outbound calls and also take a mixture of Inbound calls, including Customer Loyalty and New Business, with each call having the potential to be different.
WE DON’T COLD CALL…. All calls we make are to existing customers or those who have an interest in being part of the Admiral brand.
We pride ourselves on multi-function being a department with a great family feel, happy to help each other whilst we support everyone to reach their full potential.
With no experience necessary, your new career could start here!!
About Admiral
We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here
At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service, which is important as the customer is always at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our challenging and rewarding departments.
We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In a year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.
We’re famous for being different – whether it be our unique culture, with our Ministry of Fun department, impressive benefits including generous share scheme, cycle scheme, flexible working and free gym memberships for all staff. Our people are important to us, and whatever job you do, we will support you to succeed as best we can.
Multi-Function staff have flexible working locations, however there is a expectation to work from our Cardiff location at times. We follow the covid guidelines and often home or office working can be dictated by your performance
We are a multi-skilled, multi-trained and multi-talented department, delivering exceptional first class service to our customers across outbound calls, whilst also supporting key departments across the company taking inbound calls at the busiest times. In quieter times, we can be seen testing new initiatives, products and processes to support company growth and improving the customer journey.
About the role
Multifunction is an exciting place to be. It's a sales role with a difference, even though you aren’t the customers first contact with the company often you can be the first person they speak to, as a lot of the outbound calls you deal with would have bought their insurance policies with us online.
We are looking for individuals with active listening skills who can bring their outgoing personality to the role, with the emotional resilience to work under pressure in a customer facing role. This is a complex role, which will include motor, van and household insurance, you will be completing outbound sales calls and also supporting our inbound contact centres, so you will need to get to grips with all three products, absorbing the theory before applying it practically on calls. It is important that you enjoy challenges and pushing yourself, but also thrive off constructive feedback, we will give you lots of feedback to help you improve your skillset, to help you earn as much incentive as you can.
This is a full-time position with long-term career prospects on offer. You will need to be flexible as we will expect working from home and the office alongside your team and manager who will be there to support you every day. In addition to the base salary of £18000, after their probationary period Multi-function staff earn on average £270 per month incentive and potential earnings are up to £1000 per month on top of your basic salary. However, please note that you will not earn incentive during your training period of the first 2 months.
You don’t need any previous sales experience, but you will need confidence and a willingness to learn. Also, in a sales environment, a competitive mindset will fit in well. You’ll use basic computer skills and your upbeat personality to manage daily out bounding and incoming calls. We will teach you all the product knowledge you need to help you excel, but we need you to have the confidence needed to take initiative when it comes to upselling.
Ultimately, we need you to be tenacious in the face of a challenge, with the motivation to push yourself to succeed and meet targets, whilst never losing sight of the importance of empathy and excellent customer service.
The Multifunction team has an amazing culture that reflects Admiral. The people who work here are humble, supportive, encourage each other and are always keen to see their colleagues do well. Our environment is an open and honest one with a family feel and strong sense of togetherness. We have high standards, it is really important to us that we succeed in our teams and department, but we are always striving to have fun along the way. We want to see every one of our staff members to be the best person they can be, achieving their full potential so we put a lot of effort into our staff. We understand our staff expect a lot from us, we expect the same in return.
On average we work 40 hours per week, building up flexi time each week.
Your shifts will vary, in the week the earliest start is 9am and the latest finish is 7.30pm. There will be weekend work, weekends can range from 9-6 on a Saturday and 10-4 on a Sunday, if you work a weekend day you will get a day off in the week, our shift pattern is tailored to help our customers, whilst maintaining a good work life balance for our staff.
Enjoy your lunch hour and break times in one of our chillout areas, local gyms or taking advantage of the many benefits available to Admiral staff.
Please note, if you are successful in your application, you will be required to work from home as well as the office at times as we react in real time with any government announcements. Admiral has followed strict government guidelines in terms of COVID-19 as the safety of our staff is paramount and social distancing must be adhered to at all times.
The departments we cover are:
- Outbound Sales
- Customer Services
- Renewals
- New Business
Job Purpose:
- Making outbound calls and Taking Customer Loyalty and New Business calls daily for up to 8 hours
- Upsell Multicar, Multi-van, Multiproduct and add additional add-on’s such as Breakdown Cover.
- Follow compliance guidelines and procedures
- Log front line complaints
- Hit department targets
- Provide excellent customer service to our customers and staff
Main Responsibilities:
- Make outbound calls efficiently and provide fantastic service whilst attempting to upsell multi products such as car, van and household.
- Answer calls efficiently and provide fantastic service whilst attempting to deal with the calls presented.
- Dealing with existing customers who are due for renewal and trying to re-secure the business
- Identifying and resolving customer queries, making mid-term changes that they have requested and selling multi products after this.
- Go above and beyond for your customers by providing excellent customer service
- Ensure work is dealt with accurately and to a high standard
- Accurately read scripts and follow procedures correctly
- Be a team player
- Suggest positive solutions for customer journey.
- Attend training sessions, meetings and take feedback on board
So multi-function is unique, there won’t be multiple interview stages, One interview for you to pass and you’re in!
