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What was Admiral's response to the Coronavirus?

So, what have we done for: 

Our Community

We have set up the £4 million Admiral Support Fund for Covid-19, which is predominantly providing funding and support in South Wales, where we are based, to the NHS, charities, support groups and will also allow us to contribute to any insurance industry wide charitable effort. We have been active in helping several charities and groups, which we are extremely proud of.

Here are just a few ways we have helped:

  • Supported Swansea, Cardiff and Newport food-banks – diverted our fruit supply to these extremely important community organisations
  • Supported The Wallich with food supplies  
  • Donated to The Play Yard which provides meals for under privileged children and families
  • Donated to St Thomas Parish which distributes food / meals to vulnerable people within SA1 area, amongst other supportive initiatives
  • £100k donated to The Community Foundation Wales
  • Feeding NHS staff through donations to various organisations
  • Supplying essential items to Hospitals across South Wales in the form of medical shoes, calculators, pyjamas, etc

We also asked our employees to send in details of their charitable events that had been cancelled so we could support and help with fundraising for their chosen charities.

Brian Martin, Head of Business Support at Admiral said: “Admiral’s support means so much for our community and we will continue to work hard to help those in need in such a difficult time. “

You can find out more about how we’ve been supporting our community here


Our employees

To support our employees, all employees are being paid their full salary and no employees are being furloughed under the UK Government funded scheme and we don’t expect to benefit from any other initiatives funded by the government.

Ecare, our counselling and support service for employees have also introduced a ‘Dependant Line’ for any dependants in employees’ households to offer additional support during the pandemic 24 hours a day. We also have a Workplace Support function who order a range of equipment to make life easier for employees at home whilst working. Nearly 2800 orders so far and climbing! To help our employees get the right advice, we have teamed up with HSBC who now offer 121 telephone appointments to help anyone with their financial concerns.

Our Training function “Admiral Academy” have developed several webinars, online courses and playlists for all our employees that focuses on mental health, living in lock-down and working remotely. We are also building a programme for the future of ‘smart working’: how we integrate remote and office time, the use of office space, how we manage teams, the cultural implications, organisational structure and technology. 

 

Our customers

We pledged to give back £110million to our car and van insurance customers in recognition of the fact that our customers stayed at home and drove less during the UK wide Covid-19 lock-down.

A £25 refund was automatically given to all customers for each car and van covered with us on the 20th April 2020, a total of 4.4m vehicles. We gave the refund to reflect there have been fewer cars on the road during the lock-down which resulted in fewer claims. This was done to ensure as a company we didn’t benefit during the lock-down. Our intention was to return estimated savings to our customers rather than benefit from reduced driving during the lock-down.

We have also waived any motoring claims excess fees for NHS or emergency service workers and supporting NHS volunteers. We guarantee cover for customers using their vehicle to transport people, deliver medical supplies and equipment, or items to people who are self-isolating. In addition, we wanted to show our support for NHS and emergency service workers by giving them a free courtesy vehicle to keep them on the road during the lock-down.

We are further supporting our customers who are in financial hardship as a result of the outbreak by being flexible with customers struggling with monthly payments.

Cristina Nestares, CEO of UK Insurance at Admiral said: “During this challenging period, our main priorities have been helping our customers, supporting our local community and protecting the wellbeing of our employees, which is why we have introduced these initiatives to give something back to the customers and communities we serve.

“This is an unprecedented time when people across the country are driving significantly less than before the lock-down, and we expect this to lead to a fall in the number of claims we are seeing. We want to give the money we would have used to pay these claims back to our loyal customers in this difficult time. We have also already reflected this change in driving behaviour in our pricing for customers and will continue to do so. “

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Admiral Life

How to: Answer frequently asked interview questions.

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General

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Blog

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13/11/2020

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"Tell us about yourself." Explain your previous roles, education, hobbies and interests and don’t forget to expand.  We want to know what these experiences have taught you. Elaborate on how you can use what you’ve learnt in the working environment. Be mindful not to overshare and keep it professional. "What are your weaknesses?"Pick a weakness relevant to the role you have applied for. Make sure to explain what you have done / are doing to improve in this area. Some people think picking a strength and spinning it to seem like a weakness will come across better, but it doesn’t feel honest and can insinuate you are not self-aware. It’s ok to be honest – none of us are the finished article. "What are your strengths?"Pick strengths that are relevant to the role and provide examples to support your answer.  Read the job advert beforehand and familiarise yourself with essential and desirable skills – this will help to ensure you’re showcasing the skills the recruiter is looking for. "What do you consider to be your greatest achievement?"If the interviewers don’t specifically ask for a ‘professional’ example, it’s OK to draw from personal experience, however, you should always make sure you’re able to relate it back to the role you are applying for.  The main thing to cover is why you are proud of this achievement, what it taught you and how it has prepared you for this role.  "Why do you want this job?"Show off your knowledge! The interviewer will want to know you’ve researched this role and the company.  You should know a fair bit about the role you’ve applied for – read the job advert, visit the career site and follow the company pages on social media platforms.  Explain what attracted you to this position.  You may wish to talk about the company benefits, the working environment, the opportunities and why you think you’ll be successful. "Where do you see yourself in five years?"Be honest and be realistic. If you want to progress that’s great, but suggesting you want to be the CEO within a few years might be unrealistic.  Think about the opportunities available to you in this role, not only will this show you’ve done your research, but it will also show that you are willing to work hard and are keen to progress.  If progression is not for you, that’s also fine.  You should explain how you plan to continue to do a great job and all the skills you have that will enable you to this. "Why do you want to leave your current job?"Be honest and be professional.  Be diplomatic in your answer and don’t forget you’re in an interview.  You may want to use this question as an opportunity to talk about the new role and why you are excited about the prospect of joining this company. "Why should we hire you?"This is your chance to set yourself apart from other applicants.   It’s tough to compare yourself to strangers but use this opportunity to talk about your strong work ethic, relevant skills and passion for the role.  Expand upon your answer and provide examples – this is usually one of the last questions in an interview and you don’t want to miss out on this last chance to impress the interviewers. "Do you have any questions?"Lots of people think they must ask a question at the end of an interview, but if the interviewers have been comprehensive in their explanation, then you might not have questions.  This is fine - don’t feel like you must think of something, but equally, make the most of this opportunity to discuss anything you’re unsure about. Here’s some of the questions we regularly get asked at the end of an interview:What do you like most about working for *insert company name here*?Would you like me to expand upon any of my answers or examples?Are there opportunities for training and development in this role/department?What would you say are the most challenging aspects of this role?What are the next steps of the process?

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

Veygo careers: Simon's story

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Admiral Pioneer

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20/08/2020

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Prior to working at Veygo Simon worked at a mobile network called Giffgaff, based in West London.  His primary role was running the handset financing operation and he was also responsible for FCA governance and was involved in new financial services products such as open banking. Simon also had experience consulting various companies around new business ideas, and worked for lenders and insurers in various roles (starting in sales!!) over the past 20 years.  What is your role within Veygo? I am currently Principal Product Manager for Veygo with responsibility for the Veygo Rentals product. This requires management of the product, setting the longer term strategic vision and roadmap, and dealing with issues as they arise. How did you get into your role and how does it differ from anything you’ve done before? I was working in London and had been for over 5 years but I was looking to return to Cardiff. I was very clear about the role, and more importantly the type of company that I wanted to join. I wanted that start-up feel, where experimentation was encouraged and that you would be part of something that was pushing the way in which a product or service developed. I saw the job advert on LinkedIn and was immediately taken with the vision of what Veygo was and where it wanted to go. It is very different from the more corporate roles that I have previously done, which for me is a good thing. What is your favourite thing about working in Veygo? It sounds cliché but the people I work with are the favourite part of my role, I work with talented, intelligent people that push and challenge and are excited to be building a product that is different and is well-liked by our customers.  What would your advice be for anyone thinking of joining Veygo? If you can talk to prospective managers before any formal interviews, do it - I helps you get a really clear idea of the culture of the business. There is no one size fits all here!! 

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Jessica Sutton

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Jessica Sutton

Jessica Sutton

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Jessica Sutton

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