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What was Admiral's response to the Coronavirus?

So, what have we done for: 

Our Community

We have set up the £4 million Admiral Support Fund for Covid-19, which is predominantly providing funding and support in South Wales, where we are based, to the NHS, charities, support groups and will also allow us to contribute to any insurance industry wide charitable effort. We have been active in helping several charities and groups, which we are extremely proud of.

Here are just a few ways we have helped:

  • Supported Swansea, Cardiff and Newport food-banks – diverted our fruit supply to these extremely important community organisations
  • Supported The Wallich with food supplies  
  • Donated to The Play Yard which provides meals for under privileged children and families
  • Donated to St Thomas Parish which distributes food / meals to vulnerable people within SA1 area, amongst other supportive initiatives
  • £100k donated to The Community Foundation Wales
  • Feeding NHS staff through donations to various organisations
  • Supplying essential items to Hospitals across South Wales in the form of medical shoes, calculators, pyjamas, etc

We also asked our employees to send in details of their charitable events that had been cancelled so we could support and help with fundraising for their chosen charities.

Brian Martin, Head of Business Support at Admiral said: "Admiral’s support means so much for our community and we will continue to work hard to help those in need in such a difficult time."

You can find out more about how we’ve been supporting our community here


Our Employees

To support our employees, all employees are being paid their full salary and no employees are being furloughed under the UK Government funded scheme and we don’t expect to benefit from any other initiatives funded by the government.

Ecare, our counselling and support service for employees have also introduced a ‘Dependant Line’ for any dependants in employees’ households to offer additional support during the pandemic 24 hours a day. We also have a Workplace Support function who order a range of equipment to make life easier for employees at home whilst working. Nearly 2800 orders so far and climbing! To help our employees get the right advice, we have teamed up with HSBC who now offer 121 telephone appointments to help anyone with their financial concerns.

Our Training function “Admiral Academy” have developed several webinars, online courses and playlists for all our employees that focuses on mental health, living in lock-down and working remotely. We are also building a programme for the future of ‘smart working’: how we integrate remote and office time, the use of office space, how we manage teams, the cultural implications, organisational structure and technology. 

 

Our Customers

We pledged to give back £110million to our car and van insurance customers in recognition of the fact that our customers stayed at home and drove less during the UK wide Covid-19 lock-down.

A £25 refund was automatically given to all customers for each car and van covered with us on the 20th April 2020, a total of 4.4m vehicles. We gave the refund to reflect there have been fewer cars on the road during the lock-down which resulted in fewer claims. This was done to ensure as a company we didn’t benefit during the lock-down. Our intention was to return estimated savings to our customers rather than benefit from reduced driving during the lock-down.

We have also waived any motoring claims excess fees for NHS or emergency service workers and supporting NHS volunteers. We guarantee cover for customers using their vehicle to transport people, deliver medical supplies and equipment, or items to people who are self-isolating. In addition, we wanted to show our support for NHS and emergency service workers by giving them a free courtesy vehicle to keep them on the road during the lock-down.

We are further supporting our customers who are in financial hardship as a result of the outbreak by being flexible with customers struggling with monthly payments.

Cristina Nestares, CEO of UK Insurance at Admiral said: “During this challenging period, our main priorities have been helping our customers, supporting our local community and protecting the wellbeing of our employees, which is why we have introduced these initiatives to give something back to the customers and communities we serve.

"This is an unprecedented time when people across the country are driving significantly less than before the lock-down, and we expect this to lead to a fall in the number of claims we are seeing. We want to give the money we would have used to pay these claims back to our loyal customers in this difficult time. We have also already reflected this change in driving behaviour in our pricing for customers and will continue to do so."

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Admiral Life

Part time working: attaining balance in different areas improves performance in all areas.

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Admiral Pioneer

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

26/03/2021

Summary

For me, part time working boils down to a simple philosophy: attaining balance in different areas improves performance in all areas – Gunnar Peters, CEO Veygo. So, who am I?   I’m German, born and raised, and came across the channel before Abitur (German equivalent of A-levels) to experience a new culture and actually learn English (some may question when this will actually start). I met a girl and, after a few years’ long distance, found myself engaged and heading back to the UK to study Maths at Cardiff University. I quickly fell in love with Wales and Cardiff and decided this was where I wanted to settle. My life in Admiral started as a Pricing Programmer in 2008 and I worked my way up in different functions like New Products, part of large-scale programmes, IT and much more. As you can probably tell by now, I never had a clear vision of what I wanted to do – this continues to the present day. I essentially always wanted to find something that I was good at and then making sure that I like it, not the other way round. My latest adventure is leading Mobility within Admiral Pioneer. I am part of the Admiral Pioneer Leadership team, which is really exciting as we bring the best talent across different industries together to concept and launch new ventures. Mobility is currently synonymous with Veygo, which I have been heading up for nearly a year now. However, Mobility will be broader than Veygo and insurance as we explore electric vehicles, ride sharing, green fleet and mobility as a service. It has its own setup and functional organisation and operates as its own business, which is exciting and we have some very ambitious goals.  In spring 2017, I made the decision that I wanted to go back to University and do a Msc in Applied Statistics. Admiral was kind enough to support this, even though it meant that I would only be in the office for 4 days a week for most of the year, during exam periods even less so. Between deciding on and starting the Applied Statistics course, I applied for the role of Head of Telematics (also known by many as Black Box Insurance), taking over a team of 20 and the Profit and Loss account responsibilities for the product. My 4-day week was acknowledged and supported throughout the interview process and so I started a new role in the same summer as I went back to school after 10 years of no formal education. The following 2 years taught me that being busier than ever before can be energising! Strangely, the stress of one took away from the pressure of the other. It provided me space away from work and thus perspective. It also helped my team. They knew when I was not in the office and knew that they did not have to run everything past me. Being in the office 4 days a week provided a weird sense of clarity between us all. Reflecting on this time, I realise that this helped the team feel more empowered. The one day out of the office means that the team had to step up to fill the void on those occasions, which I believe enabled them to have increased exposure in the business and to develop their own abilities while knowing that support was available at the end of the phone if they needed it. Several of my direct reports have themselves been promoted into other roles, which would suggest that this process has helped us all. Everybody who knows me also knows that I struggle to switch off, my mind is always going, and I work very hard. But I have learned the hard way that just like when you work out in the gym too hard for too long, you need recovery periods to continue to perform at the same level over a long time. A 3-day weekend gives additional recovery time and a chance to recharge to bring more energy to the working week. So, in autumn 2019 I asked to formally go to 4 days, while reducing my hours to 90%. It also means I am more present for my 2 children and can actually be of real help with the childcare duties. I have now been promoted twice since working a 4-day week and it has had multiple benefits to me, my team and family: ·       I work hard and, whereas I previously worked myself towards burnout when things got tough, now there is an energy buffer that enables me to step up and carry the team in these moments. Working 4 days gives me enough time to recharge and be there, really there, for my team. ·       The extra day also gives me the time to develop myself further. Doing an Msc and creating real space for a coach and mentor to make the most of their valuable input rather than trying to squeeze this in. Having a day off allows time to digest wider reading and previous conversations, allowing space for creative solutions to present themselves in a way that rarely happens in a day packed with meetings. ·       The team has more obvious opportunity to step up: delegation is necessary, not an option. This gives development opportunities and empowers the team. Did I mention that many of my direct reports are succeeding in their careers too? ·       My Children and wife have more quality time with me (mind you, they may see this as a negative) ·       My wife has more freedom because I pick up more of the childcare burden and as a result has taken on additional responsibilities in work. ·       I keep my lightness and unique character for work and home equally, reducing the risk of mood swings. Admiral have even set up a new initiative to embrace new Ways of Working (WoW) that give even more flexibility in where and how we can work. The idea will be for our business to run in a hybrid working environment with people at home and people in the office at the same time. There will be a lot of testing and learning as we go, but it’s a really exciting project and I’m looking forward to seeing the changes that are made in the future. If you consider reducing your hours, working different times to others or dropping a day here is some advice from me: Understand why you want to do it. How will it benefit you, your family, your team, your career? Creating this clarity will help you feel confident enough to ask. There is still a stigma that reducing your hours or the number of days you work means you are not ambitious, you want to step back, you are disengaged, etc. This stigma is likely internal as well as external: challenge the little voice in the back of your mind that doubts what can be achieved by part-timers! But if you understand why you are asking then you can tell a true story, you can ask with conviction and you know how you will measure the success of the change. If you decide, like me, to drop a day, make sure you drop it fully. No access to work! The team can always reach you on the phone if they truly need something from you, but otherwise, you are off. Do this for a few months as otherwise it is difficult to get the benefit you desire. And make sure you enjoy the day and achieve what you wanted to on that day. For me, it was self-development and doing the school runs to spend time with the kids. What is yours?

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Allison Martin

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Allison Martin

Allison Martin

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Allison Martin

Moonshot Program - People who are good at what they do, like it better!

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General

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

05/02/2021

Summary

It is a well-known fact that Admiral believe in the ethos “people who like what they do, do it better”, and this is one of the reasons we have a renowned culture and benefits system that has led us to be featured on the Sunday Times Best Places to Work list since it began.  However, in his recent Moonshot Masterclass, Admiral co-founder Henry Engelhardt commented that it is also true that people who are good at what they do, like it better. This is one of the reasons that Admiral place enormous emphasis on Learning and Development, one aspect of which is the Moonshot Program. We have been running Moonshot for over ten months now, providing training and relevant resources to encourage employees, especially managers, to develop their skills and knowledge around core transformational topics relating to technology and data, and thus increase our ability to innovate in a Post-Digital Age. The Moonshot program revolves around a monthly masterclass, whereby subject matter experts give a talk followed by a short Q&A. The topics covered so far have included the Cloud, Outstanding Use of Data, Scaled Agile, New Ways of Working, UX Design, E-Leadership and Success and Failure in New Initiatives. The speakers have ranged from talented internal experts, including co-founders Henry Engelhardt and David Stevens, to external speakers from very successful companies. We want to excel as a successful Tech and Data company, and so this is a platform to hear from the best in class, with a focus on joining them. Alongside the Masterclasses, there are in depth training courses and resources that individuals can access. The topics include Data Governance, Information Security, Advanced Analytics, DevOps and Scaled Agile, to name but a few. As we all know, there is no magical solution to Learning and Development (we really wish there was!), but Moonshot provides the relevant resources to aid and support that process. We recognise how talented our employees are, and we are committed to helping them reach their full potential. If you are interested in joining us, see our vacancies here:Admiral Jobs

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Nicholas Thomas

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Nicholas Thomas

Nicholas Thomas

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Nicholas Thomas