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We are not just any contact centre...


Happy colleagues make happy customers, and happy customers make for a successful, thriving company. 

Our customer-facing colleagues are the heart of our success at Admiral and are paramount in providing our customers with the best possible experience.

The Brand

Admiral is one of the largest car insurance providers in the UK and is part of Admiral Group which has businesses all over the world.  

You may know us in the UK by our insurance brands Admiral, Elephant, Diamond and Bell, as well as Gladiator for commercial vehicles. Working in our Contact Centres you could be helping customers from any of our brands.

The Products

Admiral offers a wealth of insurance products; Motor Insurance, Home Insurance, Travel Insurance, Pet Insurance, Van Insurance and Personal Finance products. 

This means that our colleagues also have lots of opportunities within Admiral to venture into new, exciting products, all with the aim of giving our customers the best service and journey. 

The Aim

Our aim is to give great service to as many people as possible, prioritising satisfied customers and happy colleagues.

We work hard to make Admiral a great place to work, and believe that if people like what they do, they’ll do it better. We've created an environment where Admiral colleagues look forward to coming to work and providing great service to customers.

Whatever you do, you'll be making a valuable contribution to the business! 


Take a look at the different areas in our Customer Operations department...


New Business

As the first point of contact for our customers, you'll be responsible for communicating the benefits of a policy and guiding them through the buying process. Our fun, competitive nature and strong culture has contributed to the company’s success of being market leaders in the industry. We pride ourselves on the development of colleagues, and our supportive and dedicated management team will help you achieve your full potential.

 


Customer Value

Our purpose is simple; delivering value to customers by saving them money and providing industry leading service. You’ll deal with a variety of inbound calls, helping our existing customers by answering general queries and making amendments to policies. We're constantly investing in the growth of our colleagues, demonstrated by our bespoke Customer Value Development plan that aims to help you achieve your personal and professional goals.


Customer Loyalty

You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.

Training and Development

New starters spend their first few weeks in a training environment, learning all about our products and procedures. Don't worry, you don't need experience to have a successful career with us.  

We provide our colleagues with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Internal Progression

We believe that providing our colleagues with this support gives them endless opportunities. These include exposure to a variety of roles which provide plenty of opportunity for career progression. 

We like to promote from within. Many managers at Admiral started their careers here on the phone. 

Investing in you

We have lots of opportunities for career growth and development. Training doesn't end with induction as we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

jobs

Our Jobs

Pet Consultant

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Department

Sales

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Admiral has been selling Pet Insurance through a 3rd party since 2009 and made the decision to bring it in house in June 2022.This, coupled with the recent acquisition of MoreThan Pet insurance is cau

Reference

8567

Expiry Date

01/01/0001

Meg Evans

Vacancy managed by

Meg Evans
Meg Evans

Vacancy managed by

Meg Evans
View Shortlist
Customer Sales Advisor

Salary

£23,400 plus incentive

Location

Swansea

Job Type

Full time

Location

Swansea

Department

Sales

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

About Admiral  Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We

Reference

8502

Expiry Date

01/01/0001

Bethan Royle

Vacancy managed by

Bethan Royle
Bethan Royle

Vacancy managed by

Bethan Royle
View Shortlist
Customer Advisor

Salary

£23,400 plus incentive

Location

Swansea

Job Type

Full time

Location

Swansea

Department

Renewals

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

About Admiral  Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We

Reference

8498

Expiry Date

01/01/0001

Bethan Royle

Vacancy managed by

Bethan Royle
Bethan Royle

Vacancy managed by

Bethan Royle
View Shortlist
View all jobs
posts

Admiral Life

What to expect in our Contact Centre induction

Teaser

Contact Centre

Content Type

Blog

Publish date

02/08/2023

Summary

How do we get you ready to speak to customers? Our Contact Centre induction is all about getting you prepared when you join us as a Customer Advisor with the confidence and skills to give

Teaser

Read on
Bridie Nagle

by

Bridie Nagle

Bridie Nagle

by

Bridie Nagle

Smiling woman working at call centre in office
Infographic: 4 skills you need to master a contact centre career

Teaser

Contact Centre

Content Type

Blog

Publish date

29/06/2023

Summary

Welcome to Admiral, where your professional growth takes centre stage. If you're seeking an exciting career, you've come to the right place. Contact Centre jobs offer a great way to hone your list

Teaser

We're here to provide you with invaluable advice that will set you up for success.

Read on
Ben Moriarty

by

Ben Moriarty

Ben Moriarty

by

Ben Moriarty