Strategic Relationship Manager - Pet Insurance

We’re looking for a Strategic Relationship Manager to join our Pet Claims Business! This is an exciting and dynamic department, that is in need of an experienced Pet Industry Relationship Manager to help support us during this time of growth and innovation.

You will be responsible for managing our existing key external relationships and the identification and mobilisation of new supplier relationships for our growing Pet business. You will also support the department in ensuring we follow industry best practice & internal group policy in our dealings with our supply chain partners, as well as maximising the benefits that these suppliers bring to the business.

As a Strategic Relationship Manager, you will

• Investigate and identify potential new provider arrangements to enhance our propositions and the service our customers receive
• Be responsible for the for day-to-day communication, engagement, and interaction with existing suppliers
• Take ownership of Supplier/Partner quality control and deal with relevant feedback, complaints and queries
• Extract value from our supply chain and enhance performance across a range of metrics
• Interact with our customers and stakeholders to seek feedback upon the performance of our suppliers
• Be responsible for the creation, development and ongoing ownership of suite of MI for key suppliers
• Report on supplier performance to all relevant stakeholders and ensuring each supplier’s adherence to their SLAs
• Have input into the strategic development of our product proposition and customer journey within the market
• Lead commercial and contract negotiation with all suppliers (existing and new suppliers)

Ideally you will have

• Previous supply chain/Partnership experience in the Pet industry
• Strategic thinker with the ability to translate vision into reality
• The ability to communicate effectively to suppliers and internal stakeholders alike
• The ability to work with a high level of autonomy
• Excellent organisational skills and proficient analytical skills
• A strong and experienced negotiator and robust commercial capability
• Experience in B2B digital collaboration development (not essential)

Additional information

• We will review your CV within 5 working days of application and get back to you
• Our office is based in Cardiff, however we are open to remote working, coming to the office occasionally
• We will give you everything you need to work comfortably from home

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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