Pet Insurance Claims Technical Manager

Technical Manager – Pet Claims

It’s an exciting time for Admiral as we are expanding our product offering into pet insurance. As a result, we are looking for someone with experience in a Veterinary Care environment. 

This could be a perfect opportunity for someone with a Veterinary Nursing qualification that is looking to work more sociable hours, whilst still utilising their skills and experience in the veterinary field. We will fully support you with giving you time to continue with your professional development in the veterinary field.

You will be working with our third party claims provider to improve the experience for our customers, build relationships with vets and ensure we control our claims costs.  The role will involve justifying cover decisions made on claims, being flexible where required, as you will be involved in the validation process. As part of the role,you may be required to spend time with our claims provider (may include travel and overnight stays).

There will also be the opportunity for you to get involved in product design, marketing strategies including writing relevant pet content for the web site and new proposition launches.

Key Responsibilities

• Work with the product team to design and develop market leading pet insurance products that are clear to customers.
• Develop and embed claims practices.
• Support pricing and underwriting through veterinary insight and experience to improve risk selection.
• Set, review and monitor claims KPls and taking necessary action to deliver to plan.
• With support, build and develop relationships with the claims management providers ensuring robust management of TPA performance
• Review format, content and frequency of audits, performance data and KPIs
• Assist in the review of claims data and analytics to develop deep insight into the operation, claims spend and the external claims environment to support the day-to-day tactical decision making
• Ensure implementation and adherence to group reserving philosophy, underpinned with strong controls and high-quality standards which are audited and monitored.
• Develop a culture of audit, quality control and compliance and with advice sought from the Head of Compliance, ensure that all aspects of the department’s operations comply with regulations
• Keeping up-to-date with the veterinary market trends and developments
• Be an in-house contact point for all veterinary content e.g. for marketing purposes

Experience Required:

You will require the following skills:

• Veterinary practice experience preferably with exposure to insurance claim management 
• Experience of managing and improving processes and procedures
• Experience of claims support services tools and implementation preferred but not essential
• Strong interpersonal skills and stakeholder management experience

Additional Information

We are open to remote working,  If you would like to discuss further please contact the Recruitment Officer looking after this position.

We will provide you with everything you need to work comfortably from home.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. Do not hesitate to contact the Recruitment Officer looking after this position if you would like to discuss this further.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance it's one of the reasons why we're consistently voted one of the Sunday Times’ Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

About Admiral

Admiral Group is a leading FTSE100 Financial Services company with a presence in eight countries.

The company was set up in 1993 as a car insurance specialist, but since then the Group has expanded in other countries and other insurance verticals such as household and travel insurance, in loans, price comparison platforms, and has developed innovative products.

The Group has 7 million customers worldwide and employs over 11,000 people across its operations. Admiral is a growth story with an enviable track record of strong financial performances, ROE consistently over 50%, a turnover of £3.5 bn, and a profit before tax of £520 m in 2019. Admiral’s philosophy is that ‘people who like what they do, do it better’ and Admiral is proud to offer an open culture where achievement is rewarded and recognised and where coming to work is exciting every day. In 2019, Admiral received a special award from ‘Best Companies to Work For’ as the only company to feature within their rankings since they began 20 years ago: a true testament to the Group’s culture.

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