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Motor Finance Underwriting Lead

Cardiff

  1. Full time

Closing date

22/03/2024

About the job

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This vacancy has now expired. Please see similar roles below...

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About Admiral Money and The Motor Finance Team

Admiral Money is an exciting division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.

We have a plan to enhance, simplify and drive innovation through the Motor Finance industry and are putting together a first-class team to take our ambitious proposition and strategy to market. Our digital agents are key to our success in the Motor space.

The Role

As a Motor Finance Underwriting lead, its essential you can fit into a fast-paced, innovative, and high-profile environment, and are required to hit the ground running to develop and implement strategies, guidelines, policies to ensure effective and consistent underwriting decisions. You will be heavily involved in recruiting team members to form a motivated, customer focused team. Candidates will be given responsibility to set direction and lead the way, whilst very much retaining a hands-on approach supporting the team’s workload.  

You will be responsible for co-ordinating the team to ensure we are meeting and exceeding customer expectations on decisioning timescales, enabling them to continue their car buying journey. It is key to foster a collaborative and supportive team environment, where team members are encouraged to develop and take up growth opportunities.  

We are looking for someone who is highly motivated, and has extensive knowledge in Motor Finance Underwriting, understanding the risk benefits of the secured nature of the product offering. You will be decisioning customers that have applied online or at the dealership, so decisioning efficiency is just as important as decision accuracy and quality of work. 

You will be expected to drive positive customer experiences by analysing KRI’s and engaging with internal stakeholders to evolve rule sets. You will be an integral part of our customers digital car buying experience, assessing affordability and sustainability of HP and PCP products for customers looking to fund their vehicles via the new Admiral Money proposition.  

If you have an analytical mindset and share our passion for enabling customers to efficiently purchase their next Motor Finance product, we want to hear from you!  

Key Responsibilities 

Strategy & Policy Creation  

  • Develop and implement strategies, guidelines, policies to ensure effective and consistent business approach.  
  • Serve as a subject matter expert for the Underwriting team as well as internal departments to optimise processes.  

Team Coordination  

  • Be responsible for the day to day running of the team, including performance managing, workload allocation, driving efficiencies.  
  • Collaborate with cross-functional teams to deliver timely and accurate solutions to customers.  
  • Deal with daily referrals from the team within department turnaround times, including decisioning queries/escalations and exception agreements. 
  • Nature a culture where staff are eager to grow and develop within their roles.  
  • Identify Training needs and organise relevant sessions, internally and externally. 

Analysing Data 

  • Analyse underwriting data and metrics to identify areas of improvement and implementation of strategies for enhanced performance.  
  • Build strong relationships with internal stakeholders to ensure there is a strong feedback loop into and from Credit Risk and Pricing and Collections teams. 

Sharing Best Practice 

  • As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise is shared across the operational teams, and to wider business areas suitable.  

Candidate Requirements 

  • Previous underwriting experience in the motor finance industry, with a strong appetite for providing great customer outcomes.  
  • Strong analytical skillset.  
  • You have effective communication and influencing skills, combined with the ability to communicate clearly to all staff members from frontline staff to senior stakeholders.  
  • You are used to working to deadlines and meeting KPI’s.  
  • You have a positive work ethic and have a can-do attitude when supporting business in change.

Experience/good knowledge of: 

  • Open Banking  
  • CIFAS  
  • HP & PCP Products 

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

#LI-HJ1 #LI-Money

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