Claims Communications Lead

We are looking for someone to develop and deliver an engaging and forward thinking Claims communications strategy. Our team are responsible for supporting the Claims Department to ensure we maintain our market leading performance by focusing on our number one asset, our people.

The aim of our team is encapsulated within our values:

• Actively listen to and act on feedback from our staff
• Use varied methods to deliver messages, using new technology and simplify processes where possible
• Provide support and guidance to the management group
• Share best practice and knowledge
• Promote company wide and Claims specific initiatives
• Ensure our people are supported and are recognised fairly, working in roles suited to their skills

About the role 

• Co-ordinate, write and deliver a range of engaging and informative communications and drive understanding through engaging content
• Support the delivery of the Communications strategy
• Co-create a strategic approach for areas of responsibility and ensuring the business narrative is reflected and embedded across all relevant channels
• Manage and deliver face to face and virtual channels including events
• Actively manage, monitor and promote and respond to the voice of our colleagues through feedback loops
• Publish content to appropriate channels and ensure it is kept up-to-date and relevant
• Create and maintain the communications strategy to ensure stakeholders are kept up to date
• Advise and support senior management with sensitive and complex internal communications challenges
• Manage the strategic approach for communications and engagement campaigns to support and promote initiatives, projects and events using a range of appropriate channels
• Measure the effectiveness and success of communications activity and challenge and learn lessons from analysis of the data, improving and changing as we go
• Be an ambassador for communications both in terms of team reputation and support provision / standard of communications produced
• Provide communication and engagement advice and guidance to the Claims department, helping to identify relevant opportunities and using content to contribute to overall Group-wide narrative
• Support and promote initiatives, projects and events using a range of appropriate channels
• To develop a happy and talented team ensuring that the culture within the department reflects the four pillars of “Communication, Equality, Reward and Recognition and Fun”

About you

• Excellent verbal and written communications skills 
• Experience of working with and managing senior stakeholders 
• Ability to produce comms plans that appropriately line into business plans and strategy
• Ability to translate complex subject matter into accessible and engaging communications
• Experience of effective channel management
• Proven experience of working in a communications environment
• Project Management skills and excellent eye for detail
• Budget Management experience 
• Great organisational skills and demonstrable use of initiative
• Ability to apply discretion and confidentiality as appropriate
• Good computer literacy, including understanding of Microsoft office skills, including Word, Excel, Outlook and Power Point

Desirable

• Professional qualification from the Institute of Internal Communications or equivalent
• Knowledge of the Financial Services industry and customer-facing environments 
• Event Management experience

Additional Information

• Interviews and feedback will begin w/c 28th February
• This role is remote with the occasional travel into the office when necessary. We will give you everything you need to work comfortably from home

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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