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Admiral Pioneer: 5 Things You Should Know

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Admiral Pioneer

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

21/04/2021

Summary

Ever wanted to work at a start-up, but don’t know where to start? What if you could be part of a start-up, enjoying the culture and pace, but have access to the security and resources of a FTSE 100 company? Working at Admiral Pioneer offers just that. A new entity within the Admiral Group, Admiral Pioneer’s objective is to seed, launch and scale new independent businesses, in order to positively impact society and solve long-term problems. We aren’t an incubator, we are building a dynamic and energizing environment which facilitates all the excitement and freedom of a start-up, with the support and stability of an established organization. Our aim is simple – build new businesses to meet customer needs in new and better ways. Heard of Veygo? Earlier this year we brought them into the Pioneer structure and are developing some new propositions being launched over the next few months that will power Veygo into its next stage of growth. We are also building a new business launching at the end of April serving the small business trade sector. We asked the COO, Russell Fisher, to tell us five things that we should know about Admiral Pioneer. 1.      We are a business that builds businesses. Our aim is to build businesses that will grow in independence as they scale, providing them with the space and support to mature- success looks like a portfolio of scaled and profitable independent businesses. To meet our ambitions, there is no point just launching ‘me too’ products into existing markets we want to launch innovative start-ups in brand new markets. To do this, we are looking at growing trends and changes around the world and developing products that best serve our customer’s needs in the changing landscape of how we live. 2.      We are building from ground up We want to ensure that the businesses we build have the best possible DNA to help them succeed and scale fast. And we embed new technologies, capabilities and ways of working in everything we do. Our businesses are designed around our customer needs (using Service Design disciplines), powered by data and employ market leading cloud based and digital technologies. 3.      We are exploring opportunities that go beyond insurance. Clearly we want to leverage all the advantages of Admiral and our businesses may well start where customers know us best, insurance. However, we also want to understand and anticipate the products and services our customers require as the world changes and take advantage of changes in legislation (e.g. Open Banking/ Insurance) and technology to create experiences that delight our customers. Not all our products will be brand new, but even amongst existing products, we will pioneer the way we offer them. We’ve defined three key areas that we want to focus on: ·         Mobility, as we develop products that cater for new modes of transport and the changing space of travel and transport (e.g. electric vehicles, smart cities, new modes of mobility) ·         Future of Work, supporting small businesses and consumers to adjust to new ways of working and the automation revolution (e.g. segment specific solutions, hybrid working, gig and freelance) ·         Living to 101, designing products that cater for the reality of us all living longer and fuller lives (e.g. Physical and Financial Wellbeing and how these needs transition through life)  4.      We enjoy the best of both worlds. As part of the Admiral Group, we are able to leverage the huge benefits of a trusted enterprise, accessing the resources, knowledge and support of a hugely successful company, once founded as a start-up.   However, as an independent business we have the agility, mindset and culture of a start-up. We are a small but growing team, able to be flexible and dynamic, working in short sprints towards our goals. We work together as a team to develop our ideas and businesses, working hard to see them establish and grow. Pioneering is not easy and we don’t always have the answers but we believe that by picking a problem that really matters to customers, truly understanding it and then building a solution that solves the problem and delights the customers is what makes the difference. This is what made and continues to make Admiral stand out in the insurance sector. Combining these two cultures has created a fascinating and unique landscape to work in, and we believe it is one of the key factors in our success so far. 5.      We are actively hiring We need top talent to innovate, create, and problem solve. Do you have what it takes? We are looking to recruit enthusiastic and talented individuals from across all industries in areas of analytics, data science, service design, agile working, digital and engineering, to work alongside inspirational founders with passion in our three domains. We are a fast-moving organisation, pushing to innovate and challenge, and we are looking for like-minded individuals to join us. What we are trying to achieve isn’t easy, but that’s what makes it an exciting place to work. We need people who are highly analytical and highly creative, people who look at problems and see solutions, moving fast to create answers.  You can see our vacancies here.

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Andrew  Smith

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Andrew Smith

Andrew  Smith

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Andrew Smith

What we’re doing to help make South Wales a fertile tech landscape - WCCF’s Graduate Programmes

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Admiral Tech

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

29/03/2021

Summary

Building on the success of our long-standing partnership with the WCCF’s Graduate Programmes, we’re playing a key role in the inception of the new Fast-Track Data and AI scheme. As a proud Welsh employer, we’re thrilled to play our part in helping make our South Wales home a fertile tech landscape.  The eight-month post-graduate programme has been conceived to develop Data Science and AI Professionals locally. Those on the programme benefit from: An initial eight-month placement in one of our analyst areasAn induction and the benefit of non-technical training provided by our in-house training function, Admiral AcademyA business mentor and graduate buddy (someone who’s enjoyed success on one of our in-house programmes)A 4-week bootcamp and applied post-graduate Diploma qualification from the University of South Wales Rowena Morgan, Programme Manager at WCCF, explains Admiral’s role in the AI graduate scheme: “We are proud to work in partnership with Admiral to create and retain graduate talent in Data and AI skills in Wales. The model is an excellent example of a collaborative industry and academic initiative that is unique to Wales and the UK, supported by the European Social Fund. The calibre of the graduates recruited for the Programme has been excellent and we look forward to continue working closely with Admiral and wider consortium employers, to build new talent pools in Data and AI to support our employer’s current and future tech skill requirements.” Our three talented graduates have been placed in growing areas of our business; Risk, Claims and Van MI (management information). Meet Lauraine, Alex and Stuart, our new starters. What projects will you be working on? Lauraine: My role is an Intern Data Scientist within the Risk team. In terms of projects that I am working on, Admiral has been great at giving me a lot of responsibility- which is great but a little daunting at times. My manager, the Graduate Team and other colleagues are so supportive of me though, if I ever get stuck, they always have an answer or point me in the direction of someone who will know the answer! At University, we are learning three different coding languages (R, Python and SAS) and it’s amazing to have the opportunity to apply that knowledge to my role. I think Alex and I are working on similar projects, in terms of moving data into the Cloud- which is great because we can always help each other! I’m also leading a project to create a dashboard that Admiral will use long-term to analyse the different variables in risk. What has been the best thing about working for Admiral so far? Alex: I am absolutely loving it! We only started full-time a couple weeks ago but I think what immediately stood out for me is how calm and relaxed everything at Admiral is. I mean, it is not often you see people wearing hoodies to work! The relaxed atmosphere really put the other graduates and I at ease on our first day.  It is exciting to be with such a well-known brand and also work on an exciting project that will put my R skills to the test to help with monthly reporting and with the larger scheme of moving over to the new cloud-based services. It is great to have been alongside other graduates, from other schemes, during the induction too. It is great to be in the same boat as a group of other people and we have been able to integrate with them well throughout the induction. It just means that there are other people we have been able to network and build long-term connections with.Our trainer at Admiral Academy, Ashley, is so energetic and infectious with his energy that you just engage so quickly with his sessions and learn a lot about the business and self-development. Over the last few days, we have been learning about presentation skills which will be so helpful in our placements and further into the future. The induction, trainers and Graduate Team have been so flexible in ensuring that we have freedom to do our university work as well. From the kindness and supportiveness that I have seen across Admiral, I’m sure this flexibility will continue in my placement.What are you most looking forward to in your placement?Stuart: I’m really looking forward to doing something meaningful and implementing something to benefit Admiral long-term. My team has been great at giving me lots of training and the responsibility to have a lot of control over my project’s direction. When speaking with my manager, there has been lots of ideas thrown around about what project to lead and it looks like I’ll be helping Ancillaries with understanding customer patterns in this area, so I’m really looking forward to getting my teeth into it! Like the others have said, I feel well supported at Admiral and my team are happy to give me pointers if I have a question about anything!

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Loren Jones

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Loren Jones

Loren Jones

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Loren Jones

Admiral: 2020

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General

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

24/03/2021

Summary

At Admiral, we care deeply about our people. That is why we’ve done everything we can to support everyone who we interact with – customers, local community and staff, through this strange, unprecedented and difficult pandemic. Our customers are incredibly important to us at Admiral, and so we gave back £110 million to our car and van customers in recognition of them staying at home during the lockdown. Integrity is at the core of our culture and we strongly believe that this was the right thing to do.Not only that, but in April 2020, we launched the Admiral Support Fund for Covid-19, with the aim of supporting our local community. We have donated over £1.1 million to more than 300 organisations across Wales, including schools, hospitals, foodbanks, and care homes. These donations have helped to provide the funding, PPE, school equipment, food, vouchers, electricals, and other items of the utmost importance to those impacted by the pandemic. We accepted nominations from our employees to support local communities and causes close to their hearts and have received incredible feedback about the impact of the fund. Our staff wellbeing has always been at the heart of what we do – and our values as an organisation have long been centred around the idea that “people who like what they do, do it better”. In fact, in January 2021, we were recognised as a Centre of Excellence in Wellbeing by the Great Place to Work Institute. As lockdown began, we concentrated all our efforts on getting as many people as possible working from home. Next we immediately got to work to try and bring the sense of fun and belonging that our office is famous for into our home-working set ups. We’re proud to say that we achieved a lot. We started to send out themed emails to support staff, share positive news, say thank you and of course have a bit of fun. Our Ministry of Fun returned virtually, hosting some incredible events. We launched ‘Team Time’, an initiative that provides a hub of activities for teams to do, encouraging them to spend time together. The postponed 5, 10, 15, 20 and 25-year celebrations from 2020 were held virtually with each employee celebrating receiving a gift, time off work and an interactive virtual event which was attended by Senior Managers in the case of 15, 20 and 25-year celebrations. We held a virtual Christmas party for staff and their families, as well as closing the business early on Christmas Eve to say thank you for the hard work of our employees, and their commitment to our customers. Alongside all of this, we have continued to thrive as a business. We’ve won a lot of awards: 4th Best Super Large Workplace in the UK by the Great Place to Work Institute, 5th Best Workplace for Women in the UK by the 2020 UK’s Best Workplaces™ for Women list, 8th Best Multinational Workplace in Europe by the Great Place to Work Institute and the 14th Best Workplace in the World on the Annual 25 World’s Best Workplaces list. Admiral Financial Services reached 100,000 customers, Veygo sold their millionth policy, and Admiral Law secured their largest ever settlement at £5.25 million. And finally, we announced that the group’s share of profit before tax was £638.4 million, a 21% increase on 2019.   To achieve this in a ‘normal’ year would have been an incredible feat, but to achieve this in 2020, during the unprecedented and difficult experience of a global pandemic, is deeply humbling for our company. We are immeasurably grateful to our staff, each and every one of them, as their contributions and commitment to Admiral are the driving force of our success.To say thank you, each employee received a small gift as a token gesture for their continued hard work through the ups and downs. More than anything, we miss being able to put the kettle on and have a few treats with our teams, so we sent each employee a mug, some sweets and a thank you note to try and recreate that as best as possible. We do things differently – we always have. Ultimately, we think that’s what makes us great. If you are interested in joining us, please have a look at our roles and start your Admiral Life today. 

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Kat Gil Mast

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Kat Gil Mast

Kat Gil Mast

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Kat Gil Mast

How to: Prepare for your interview with Jessica Sutton

Teaser

Graduates and Students

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

17/03/2021

Summary

‘Talk us through your CV’ This is your chance to sell yourself in a few minutes (we’d advise between three and five). Talk through the most relevant parts of your CV, not all your experiences will be relevant for the role and it’s fine to focus more on those that are. Focus on concise communication. If talking about your university, for example, perhaps mention just one or two specific modules. This first impression is the part of the interview that you can prepare for so practice a polished introduction! We may ask about a specific module, project, or dissertation topic. Make sure you have a recent example in mind and be ready to explain it clearly.    Research the company We are looking for proof that you have researched the company, what we do, and what the business is all about. Show us you’ve gone beyond the job description. Try to avoid just talking about the expected numbers and statistics and instead focus on demonstrating an understanding of Admiral and what the figures mean. We’d expect you to have a basic understanding of how the business works and how Car Insurance works. We appreciate you might not understand all the details (this is fine!), but some research and awareness will help you dig deeper into the interview questions. A good idea, particularly if you don’t have car insurance, is to run a quote on our website. This will give you an idea of how the rating works! Consider our company culture. We may be a business, but there’s more to Admiral than the financials and the products we sell. Take a look at what we’re like as a workplace and consider how this impacts your motivation to work with us.  You can learn more about Admiral culture here. Motivation for the role Competence isn’t enough when it comes to the role. We want to see genuine motivation – why do you want to work at Admiral and why do you want this particular role? Consider the working environment, the company culture, and the elements of the job description that sparked your interest. What stood out to you and made you apply? Prepare your questions We’ll give you time at the end to ask questions. This is a perfect opportunity to express your motivation and curiosity. Take time to think carefully about what you may like to ask here - we’d suggest sticking to no more than two or three.   Of course, if you have more questions following the interview, you can always follow these up with the Recruitment Officer at a later date. Good Luck!

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Jessica Sutton

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Jessica Sutton

Jessica Sutton

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Jessica Sutton

Breaking Down Our Contact Centre Recruitment Process

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Contact Centre

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

05/03/2021

Summary

Our Contact Centres are the frontline of Admiral and the beating heart of our business. Much of our success as a company depends on the day-to-day interactions that take place with customers over the phone and we wouldn’t be where we are today – the UK’s largest motor insurance provider – without our contact centres. They are one of the most vital parts of our business. That is why it is crucial that we take Contact Centre Recruitment seriously. We rely on our contact centre staff to retain customers, provide outstanding service, and ultimately grow the business. Securing a Contact Centre role can be competitive, so we’ve put together some hints and tips to help you demonstrate your full potential throughout the process, and give you the best possible chance of success… Application Form The key with your application form is not to rush it. It’s one page long, so we’re not looking for an essay, but we do want to see that a potential job at Admiral is valuable enough to you that you take some time over it. Make sure you’ve answered the questions correctly, and that the information you have provided is accurate. Your answers don’t need to be lengthy, but they do need to be honest. That said, don’t feel you need to hold back from giving us details! Find the balance of helping us to understand you and your skills without writing paragraphs for the sake of it. Make sure you have read it through and checked for spelling and grammatical errors. The best application forms move beyond simply describing what you get up to day-to-day and also include and focus on personal qualities. For example, “serving customers in a polite and kind manner with a smile on my face”, gives us much more information about you than “serving customers at the till.” Ultimately, you don’t need lots of experience for a Contact Centre role with us as we provide plenty of training, but we do want to see that you can empathise and listen to a customer, and that you are motivated to solve their problems and connect with them over the phone. TOP TIP: Copy and paste your application into Word to do a spellcheck. Telephone Interview The telephone interview is a crucial part of the Recruitment Process, as it gives us a real sense of your phone manner, a key factor in your ability to engage with customers and provide great service. Not only that, the telephone interview allows us to see that you can be professional in your home environment, particularly now, when the line between home and office are blurred as we work from home.  Make sure that you are ready for the call. Find a quiet place with no distractions and good signal so your call isn’t interrupted, where you can focus on the questions and give your best answers. You will probably be a bit nervous during the interview but try not to that stop your personality from shining through. We need people in our Contact Centres who are polite, chatty, kind, and resilient, so make sure you get that across in your answers, but also during more general conversation with your interviewer. You could make some notes about Admiral, the role you have applied for, and some examples of what you do well in your current role, so you can refer to them during the interview if your mind draws a blank. Be professional at all times. Whilst we would encourage you to build rapport with your interviewer, make sure your jokes don’t go over the line and your language is appropriate. Try to relax, maybe even enjoy the chance to chat to someone new over the phone! TOP TIP: Print out the job advert, take some notes, and keep them in front of you during the call. Meet and Greet Not all of our departments are running Meet and Greets at the moment, so you may not get a chance to take part in one. Pre-Covid, Meet and Greets were a chance for you to come into the office, get a feel for the place through meeting our current employees as well as learning more about the role you had applied for through a presentation and listening to calls. Whilst we can’t invite you to the office, we are running some Meet and Greets over Zoom and you’ll still get a chance to learn about the role and meet the team! If you are invited to a Zoom Meet and Greet, there are a few things to be conscious of. Make sure you have downloaded Zoom prior to the meeting, and that you know how it works. We would expect you to have your camera on, so make sure you are dressed appropriately, and you’re in a quiet, private space where you won’t be disturbed. It would be great if you could put yourself on mute from the start of the call, to avoid any unwanted background noise that could disrupt the meeting and distract other candidates.  This is your chance to impress us and make a good impression before your interview, and another opportunity to learn more about the role.  You will meet a department Team Manager, as well as someone who is currently doing the job. TOP TIP: Make a note of any questions you have as there will be an opportunity to ask these at the end. Face-to-Face Interview The last stage of our recruitment process involves an online meeting with two members of staff – someone from the department you’ve applied to and a Recruitment Officer. Even though it is virtual, it’s still an interview so make sure you are smart and presentable. Try and find a place where you can be sat upright, with your phone or laptop leaning on something so you don’t have to hold it - a lot of movement can be distracting for you and the interviewers. Make sure you’ve done enough research to demonstrate you understand the role, as well as a bit more about Admiral as a whole, as it shows your commitment to a potential job with us.  Your preparation for the previous stages, along with what you’ve learned on your telephone interview and Meet and Greet will be a great help here. This is your last chance to make a positive impression, so try to maintain an approachable and professional manner, but don’t be afraid to be yourself as well – we want to get to know YOU. Don’t worry about talking too much – this is your interview after all, and your interviewers will let you know if you’re low on time. Try and fill your answers with as many examples as you can, as we want to see evidence that you can demonstrate the empathy, kindness and resilience you’ll need in a Contact Centre role. TOP TIP: Don’t be afraid to take some time to answer the question – processing it properly will ensure you give a better answer than jumping in when you’re not sure. Take this advice on board and we’re sure you’ll be successful in your application, but don’t forget, sometimes these things don’t go to plan.  Don’t let that deter you. Call us – we’d be happy to share our feedback with you to put you in better stead for future applications whether that’s with us or another company (hopefully us!).

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Nicola Draper-Walters

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Nicola Draper-Walters

Nicola Draper-Walters

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Nicola Draper-Walters