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Communication

What Admiral looks for in a successful candidate

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Contact Centre

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Blog

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24/06/2020

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There is no one type of Admiral employee and we’re always looking for people who can bring new experiences and perspectives to our teams. If you’re looking for an employer who values ambition, eagerness, inquisitiveness and a desire to learn, then a role at Admiral may be what you’re looking for. To apply, and be successful in a contact centre role at Admiral no previous experience in insurance or call centres is required. We consider the potential of the candidate, their eagerness to work here, their ambition and enthusiasm, over any previous experience in a similar role.You also don’t need any specific qualifications to join the contact centre teams at Admiral. If you are self-motivated, polite, friendly, responsible and hard-working then you already have the core skills and attributes that we value in our team. We provide training for all other skills you’ll need to be successful in your role.It’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have. When you attend one of our ‘meet and greets’ you’ll notice that we have a unique culture which we want staff to enjoy and believe in and who be great ambassadors for the business. If you believe in what you’re doing and you’re happy in your role, you will provide the best possible service to our customers, which is our philosophy, ‘people who like what they do, do it better.If this all sounds great to you and you want to stand out amongst the crowd at application stage focus on your application, this is the first piece of information we’ll see about you so take the opportunity to go into as much detail as you can, drawing from any relevant experiences as much as possible. This is also your chance to show off the research you’ve completed on the role and the company. Candidates who have completed thorough research tend to sell themselves very well. And always use spell check!If you’re successful at the application stage make sure you prepare for the telephone interview and face-to-face interview by having a thorough read through your job description and have a good understanding of what the department you are applying to is looking for.  This information can normally be found in the job description, which can be found on our website – try looking at the relevant department section, under ‘Working Here’. Also take a look at ‘Inside Admiral’ to get a better understanding of our culture and what it’s like to work here.You have a short window of opportunity to impress at the face-to-face interview and to allow the interviewers to gain good insight into your personality; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. And don’t forget to smile!Finally, how can the candidate be successful in the role – any top tips?Beyond the interview, if you are keen to build your career at Admiral, you’ll need to display a tremendous work ethic, with key qualities such asPunctualityInquisitivenessSuccessful at hitting targetsAmbitiousFriendlyTeam playerTo summariseStand out at application stage by having a detailed and error-free application.Stand out at telephone and face-to-face interview stage by showing that you’ve completed your research on the role and company – have a good understanding of both, and again expand on your answers as much as possible, drawing on any relevant experiences from college, university or a previous or current job.In the face-to-face interview, relax, be yourself and smile.Don’t forget, if you have any questions, please feel free to contact us on 0800 118 1619 or workwithus@admiralgroup.co.uk

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

Culture at Admiral – One dream, one team

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Contact Centre

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Blog

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24/06/2020

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Admiral’s four pillars help define our unique workplace culture and have been the basis for some of our greatest achievements, including being on the Sunday Times Best Companies to work for list for the 17th year in a row. Communication - our first pillar is centred on ensuring that everyone in the company feels involved; everyone knows what’s going on and feels part of a collective endeavour. It’s just as important that communication goes both ways, with people feeling that they can approach any level of management with an openness and willingness to share problems.Equality - we ensure that there are no obvious signs of separation with managers sat amongst their teams on the floors so that everyone is made to feel equal . One of the other ways that we ensure there is equality is by awarding up to £3,600 of shares every year to everyone, at every level in every part of our business.Reward & Recognition – staff are rewarded in terms of incentives, bonuses and in the form of shares. Of course, there is more to rewards than money. It is extremely important to us that we praise people when they do a good job – we give constant feedback and say thank you for doing a good job day in day out.Fun – Our philosophy is that ‘if people like what they do, they do it better’ - staff are encouraged whenever and wherever possible to have fun and spend time with colleagues – this makes life more enjoyable and helps get to know each other better with team away days, afternoons out, Christmas and summer parties and regular competitions and ways to get involved as part of our ‘Ministry of Fun’ offer ways to do this.How does the culture differ to other companies?Unlike many other companies, Admiral has an informal working environment where staff are trusted and have autonomy within their roles. Through Admiral’s flat hierarchy, decisions are made collaboratively and quickly to respond to change and these changes are implemented almost immediately, whereas, in many corporate companies, decisions are made at the top and can take a long time to implement. Management here are flexible, approachable and are there to help you flourish and develop in your role with a good work / life balance encouraged. We spoke to Amiee from People Services - ‘‘My manager approached me and asked if I was finishing early on the day that my daughter was starting high school – it was the thoughtfulness of it all that makes it such a nice place to work here.‘‘They go out of their way to make you feel appreciated and that you’re useful. When I first started I was introduced to the Head of People Services on one of my first days and I had no idea that he was such senior management – you don’t get a sense of the ‘big shots’ here, everyone is down to earth and very approachable. I work with such lovely people and I love that I have job security here’’.We have everything you’d expect from a large FTSE 100 company, like a contributory pension scheme, free shares and dental care, amongst others. However, our commitment to providing staff with the services and support they need to ensure that they are happy and healthy in their working lives ensures we are offering more than the basics.Admiral’s laid back atmosphere means that staff can wear what they feel most comfortable in to work – be it jeans or joggers.There are also endless opportunities to advance your career with regular internal job postings, support and training. By investing in our people and maintaining a supportive workplace, we can assist our staff in achieving their career goals and personal aspirations.Follow us on Facebook for a peek inside Admiral!

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

What Does Our Recruitment Process Look Like for MBAs?

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MBA

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Blog

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23/06/2020

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To find the very best MBAs we believe we need to get to know you. That’s why we offer a personalised recruitment experience, turn things around quickly and work on a flexible basis with regard to start dates.Firstly, we need you to submit your CV via our website for the role you want to apply for. If your profile looks right for us, we will invite you to complete an online mathematical test, similar to the numerical portion of the GMAT exam. Following this, and depending on your score, you would be invited for a first stage video interview with our Executive Recruitment Team. If you impress us during this first interview, you will be invited for up to two additional video interviews with members of the Business Development Team or the International Pricing Team (depending on the route you’ve chosen).The final stage of our process is an assessment day, which consists of 3-4 interviews with senior managers (usually split over 1-2 days). This would usually take place in the office within which you'd prefer to be located, however, we are currently running this stage virtually due to COVID-19.You can learn more and apply for our Future Leaders Program below: FUTURE LEADERS PROGRAM

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To find the very best MBAs we believe we need to get to know you. That’s why we offer a personalised recruitment experience, turn things around quickly and work on a flexible basis with regard to start dates.

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Connie  Hogg

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Connie Hogg

Connie  Hogg

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Connie Hogg

The recruitment process for our call centres

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Contact Centre

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Blog

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13/10/2019

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We spoke to Recruitment Officers and Heads of Departments in Outbound, Sales, Renewals, Claims and Customer Services to find out what happens to your application and what they’re looking for at each stage of the process. Stage 1: Submit your application formSo you’ve decided you’d like to join Admiral and have found a role on our careers site that best suits your skills and experiences – great!Take the time to fill in the short application form consisting of some personal details and current/previous employment. This takes around 5-10 minutes to complete.What we’re looking forAt this stage we are looking for candidates with an application that is well written with good spelling and grammar - always use spell check!What happens next?Application forms normally get reviewed by a Recruitment Officer within 1-2 working days. From there, if the candidate is successful, they will be contacted via email and be invited to complete a telephone interview - book yourself on to a slot as soon as possible as positions can get filled up quickly. Stage 2: Telephone interviewWhat we’re looking forCandidates tend to stand out at the telephone interview stage if they’ve shown that they’ve completed research on the role, department and company. Candidates can make sure they’ve got a good understanding of all by having a thorough read through the job description. Try to also expand on answers during the interview as much as possible, drawing on any relevant experiences from travels, college, university and a previous or current job.What happens next?The notes from the telephone interview will be reviewed and candidates will find out if they were successful within the next 1-2 working days. If successful they’ll be invited to a meet and greet, and if unsuccessful candidates will need to wait 6 months before reapplying for another call centre role.Stage 3: Meet and GreetWhat we’re looking forIt’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have.This is your opportunity to impress so dress smart and be yourself; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. Check out our top 7 traits that we look for in candidates.This is also another opportunity to show that you’ve completed your research on the role and company.What happens next?If successful, you will be invited to join on the next induction for the department! If unsuccessful at any stage of the process, don’t let it dishearten you, call in, ask for feedback and take it on board for next time.If you have any questions, please feel free to contact one of our friendly recruitment officers on 0800 118 1619 or get in touch at workwithus@admiralgroup.co.uk

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Kyle Meacock

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Kyle Meacock

Kyle Meacock

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Kyle Meacock

18th best workplace in the world!

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MBA

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News

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02/10/2019

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We’re proud to announce that we’ve been named the 18th best workplace in the world in the annual 25 World’s Best Workplaces list. More than 12 million employees from over 8,000 companies around the globe participated in the survey process for the World’s Best Workplaces list. The ranking assessed employees’ views on leadership, organisational culture, and trust. We qualified due to several our operations around the world making the Best Workplaces list in their respective countries. This is the third time we've been named in the list having taken 20th position last year.Great Place to Work’s World’s Best Workplaces create cultures that are welcoming, friendly, inclusive, and ethical. An overwhelming majority of employees at the World’s Best say they’re proud of their workplaces. We’re immensely proud to be named as one of the World’s Best Workplaces for the third year in a row. Our success as a business is intrinsically linked to our culture and it's gratifying to see that our staff, not just in South Wales but around the globe, think we’re a Great Place to Work. Whether based in Cardiff or Seville or Rome or Halifax, Canada, all our staff have a huge part to play in making Admiral the business that it is, and I thank you all for your hard work and commitment. David Stevens, CEO Great Place to Work’s CEO, Michael Bush, added, “Congratulations to the World’s Best Workplaces. It is a big challenge to build a high-trust culture that is great for employees in many countries across the globe. These organisations have bold leaders who have risen to the challenge--they are the vanguard showing millions of organizations worldwide that is possible and desirable to create a great place to work for all.” For a full list of the 25 World's Best Workplaces click here.

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Samantha Bevan

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Samantha Bevan

Samantha Bevan

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Samantha Bevan

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