Inbound Sales Consultant

We are the largest car insurance provider and one of the largest commercial vehicle insurance providers in the UK. Admiral consistently feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here

At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

Join us and over 10,000 employees’ globally! Admiral Van New Business is one of our most exciting and challenging departments.

Most of our New Business customers will have already sourced a quotation from the internet from a price comparison website and will be calling to purchase their insurance for the year. It's a sales role with a difference, callers want to buy! We specialise in insuring commercial vehicles for business and private use, tailoring the customer’s needs to the benefits we offer. 

This is a full-time position with long-term career prospects on offer. Training will be on your doorstep alongside your team and manager who will be there to support you every day. In addition to the base salary of £17,600, after their probationary period New Business staff earn on average £340 per month incentive and potential earnings are up to £1000 per month on top of your basic salary.

You don’t need any previous sales experience, but you will need confidence and a willingness to learn. Also, as its sales, a competitive mindset will fit in well. You’ll use basic computer skills and your upbeat personality to manage daily incoming calls. We will teach you all the product knowledge you need to help you excel.

On average we work 40 hours per week, building up flexi time each week, or extra holiday days depending on how you like to use it.

We share the weekend shift in New Business, so we work weekends, but we never work more than five days in a row, unless you choose to! 

Your shifts will vary between the following hours;

Monday- Friday – 8am-9pm (only 9 hours a shift)

Saturday – 9am-5pm

Sunday – 10am-4pm

Enjoy your lunch hour and break times at the free gym, in one of our chill out areas or enjoy your breaks taking advantage of the many benefits available to Admiral staff. 

Please note, if you are successful in your application you will be required to work from home as well as the office. We as a company have followed strict government guidelines in terms of COVID-19 as the safety of our staff is paramount and social distancing must be adhered to at all times.

Job Purpose:

• Taking New Business calls daily
• Using tools provided to negotiate and accept New Business customers.
• Upsell Multivan, Multiproduct and add additional add-on’s such as Breakdown Cover.
• Follow compliance guidelines and procedures
• Provide excellent customer service to our customers and staff
• Log front line complaints
• Hit department targets

 Main Responsibilities:

• Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers
• Go above and beyond for your customers by providing excellent customer service
• Ensure work is dealt with accurately and to a high standard
• Accurately read scripts and follow procedures correctly
• Be a team player
• Suggest positive solutions for customer journey.
• Attend training sessions and take feedback on board

This is a full time postion working 38.5 hours a week