menu

Accessibility tools

close

close

Search for a job

What to expect in our Contact Centre induction

How do we get you ready to speak to customers?

Our Contact Centre induction is all about getting you prepared when you join us as a Customer Advisor with the confidence and skills to give great service to our customers. You’ll learn all the right knowledge, tools, and most importantly confidence to do a brilliant job, developing invaluable skills that’ll stay with you throughout your career. 

You’ll get great insight into insurance theory, the structure of our business, and all the processes we use to get the best outcome for our customers. 

How long does induction last?

Induction length varies between four and 13 weeks depending on the department you join. You’ll follow shift patterns similar to what you’ll be working once induction ends so you get used to the working pattern from day one.

Whichever department you join, you’ll be heavily supported by managers and other experienced colleagues throughout, and on your way to mastering a Contact Centre career.

Our Contact Centres are lively, customer-focused, and a lot of fun, and the induction period gives you a great feel for this from day one, getting you ready to soon take your Contact Centre career even further.

If you’re looking to join the team, check out our latest vacancies in the Contact Centre and apply today!

posts

Admiral Life

Smiling woman working at call centre in office
Infographic: 4 skills you need to master a contact centre career

Teaser

Contact Centre

Content Type

Blog

Publish date

29/06/2023

Summary

Welcome to Admiral, where your professional growth takes centre stage. If you're seeking an exciting career, you've come to the right place. Contact Centre jobs offer a great way to hone your list

Teaser

We're here to provide you with invaluable advice that will set you up for success.

Read on
Ben Moriarty

by

Ben Moriarty

Ben Moriarty

by

Ben Moriarty

customer service
How to stand out in your first week as a Customer Service Advisor

Teaser

General

Content Type

Blog

Publish date

13/03/2023

Summary

Starting a new job is an exciting time. But there is an element of uncertainty with any new venture. No doubt there’s going to be lots to absorb in the first week, from learning your colleagues’

Teaser

Starting a new job is an exciting time. But there is an element of uncertainty with any new venture.

Read on
Kyle Meacock

by

Kyle Meacock

Kyle Meacock

by

Kyle Meacock

jobs

Related jobs

Customer Advisors

Salary

£23,463 plus incentives

Location

Cross Site

Job Type

Full time

Location

Cross Site

Department

Renewals

Description

About Admiral   Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We

Reference

8778

Expiry Date

01/01/0001

Samantha Bevan

Vacancy managed by

Samantha Bevan
Samantha Bevan

Vacancy managed by

Samantha Bevan
View Shortlist