Collections Manager

A vacancy has arisen within Admiral Money for a Collections Manager. 

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

The Role 

This specific role involves leading the Collections team whilst we transition to a new way of working. This includes the management of the operational team as well as supporting the strategic direction of Collections. They will responsible for ensuring the team is performing to a high standard whilst supporting key strategic projects. The Collections Manager will play a vital role in creating a positive and productive working environment, whilst meeting department objectives.

The successful candidate will be able to quickly fit into a fast-moving, innovative and high-profile environment, and will be required to hit the ground running. Candidates will be given responsibility to set direction and lead the way, whilst very much retaining a hands-on approach.

Duties include:

• Thought leadership, ability to strategically drive forward our Collections operation both in terms of technical capability and customer treatments
• Oversee analysis, development and improvement for the collections and recoveries strategies of the portfolio
• Providing a point of escalation for your team and the wider business in relation to interpretation and application of our Collections Policy and Procedures
• Proactively develop and improve capability within the team
• Increase efficiency across the operation, identify opportunities to improve/ streamline existing processes
• Build out an MI Suite to help in the effective management of both the tactical and strategic goals of the Collections Team
• Ensuring reporting/MI is reviewed, and insights are evaluated in order to improve performance
• Owning the control framework within the team, ensuring regular QA is undertaken and identifying training needs.
• Support on strategic projects and ensure that operational requirements are clear and accurate

Required Skills and Experience:

• At least two years’ experience in a lending business is essential
• Previous experience managing large teams (20+ heads)
• Proven ability to navigate day to day alongside supporting large change programs
• An expert understanding of CONC 7 and other regulation impacting the business
• Highly analytical. Ability to stand up own excel models to support forecasting and capacity planning
• Experience analysing data and documenting trends to drive insight
• A strong university degree in a numerate discipline
• Have the confidence to challenge existing work practices, looking for opportunities to improve
• Able to work on their own initiative with excellent time management and organisation skills
• Flexible and adaptable approach to work as process/systems evolve
• Be an effective influencer with all levels of staff, with excellent communication skills
• Experience with the following would be advantageous:
  • Debt Sales
  • Open Banking
  • Consumer Duty

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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