Collections Executive

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.  We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

Your Career

In this role, you will be responsible for maintaining our reputation as a caring, responsible and understanding lender. You'll need to complete your work diligently to enable us to make the right business decisions, based on the information we are given by customers. As the business grows, you'll develop a detailed understanding of consumer lending. You'll expand on this expertise with exposure to other teams in the business and have regular coaching, training and feedback. Being successful in your application will lead to an exciting, stable and prosperous career with a clear line of progression and development within a regulated environment.

Your Day

Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.

We pride ourselves on our fair and ethical approach and helping every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.

This could be the job that you have been looking for if:

• You have experience within a similar role within debt collection/ arrears customer service or credit control. Confident to call customers in arrears and experience of arranging payment plans with customers.
• You are naturally curious and inquisitive to help understand customer’s circumstances and how we can best support them.
• You are customer focused and take pride in achieving good outcomes for people who need financial support.
• You are willing to be developed, coached, and to take on board feedback.
• You are comfortable in telephony-based role, enjoy working with others and have a positive work ethic.
• You can deal with customers, can recognise customer complaints and provide problem resolutions in a fair and responsible manner.
• You can identify vulnerable customers and carefully manage relationships with people in sensitive situations using empathy.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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