Pet - Strategic Relationship Executive

It’s an exciting time for Admiral as it continues to embark on its diversification strategy with our newest product – Pet Insurance, launched in the summer of 2022, growing superbly well throughout 2023 and set to expand massively in 2024 with the acquisition of the More Than Pet Insurance business.

We’re looking for a new Strategic Relationship Executive to join our Pet Claims business!  You’ll be joining a dynamic department, that’s focused on delivering a truly market-leading, ‘Best-in-Class’ service for our customers.

This role would be perfect for an ambitious, energetic and multi-talented person who is looking to progress their career within Claims and the wider insurance sector.  You’ll be adaptable, innovative and forward thinking, and skilled at building strong and effective relationships.  You’ll also be keen to embrace all that comes with working for a business that has particularly exciting growth and innovation plans.

Working closely with our Strategic Relationship Manager, you will be responsible for supporting and optimising our existing key external relationships, as well as identifying and mobilising new supplier relationships for our rapidly growing Pet business.  You will also support the department in ensuring we follow industry best practice & internal group policy in our dealings with our supply chain partners, as well as maximising the benefits that these suppliers bring to the business, our customers and their pets.

Main Duties

• Support the day-to-day communication, engagement, and interaction with existing suppliers
• Investigate and identify potential new provider arrangements to enhance our propositions and the service our customers receive
• Support with Supplier / Partner quality control and deal with relevant feedback, complaints and queries
• Interact with our customers and stakeholders to seek feedback upon the performance of our suppliers
• Be responsible for updating relevant MI relating to suppliers and managing internal governance requirements and including Consumer Duty activity.
• Contribute to reports on supplier performance and ensure each supplier’s adherence to their respective SLAs
• Have input into the benchmarking and strategic development of our product proposition and customer journey within the market
• Support commercial and tender activities, and contract negotiation with all suppliers (existing and new suppliers)
• Provide administrative support to our internal Claims Management team ensuring effective record keeping and timely completion of regulatory objectives. This would include providing meeting governance support in the guise of collating minutes, actions etc.

Key Skills, Qualifications and Experience

• Previous supplier / relationship management experience
• Experience of working within a busy customer-focused department
• The ability to communicate effectively with suppliers and internal stakeholders alike
• Innovative and ability to “think outside of the box”
• Self-starter with the ability to work with a high level of autonomy
• Excellent organisational skills and the willingness to develop analytical skills
• Experience within a financial services environment
• Experience of quality monitoring and effective administrative practices
• Pet and / or veterinary- related knowledge
• Ability to present reports, ideas and pitches to a range of stakeholders
• Experience of representing the business at industry events

Additional Information

• We will review your CV within 5 working days of application and get back to you.
• Interviews will begin W/C 02/01/2024.
• We will give you everything you need to work comfortably from home.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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