Senior Claims Handler

This is a new and exciting opportunity to join us and help deliver a fantastic claims experience for our customers. If you are somebody who prides themselves on leading by example, developing others around them and being able to deliver a great customer experience in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. You’ll be part of Admiral’s growing Travel Insurance claims team. Your role will require you be the technical referral point for a team of claims handlers so being an expert of the travel product and claims handling procedures will be key to helping ensure we deliver good customer outcomes whilst managing the claims spend effectively. You will work closely with your team manager to help develop your claims team through coaching, undertaking quality checking and providing constructive feedback, reviewing and authorising payments and where necessary leading by example during busy periods by taking calls and new claims.

Full training for the role will be provided so whilst a knowledge of travel insurance would be a preference it isn’t a blocker if you have experience working in other insurance/claims environments and can demonstrate the other skills required for the role. You will be coming in at an exciting time for the travel claims operation as we are about to enter a period of growth and this role is an important part of making sure we can successfully do that. Your team manager will help support you to develop and grow with us.

Main duties

• You will play an important role, in conjunction with your team manager, in ensuring that the claims team have the skills and capabilities to be effective in their role.
• Acting as a technical referral point for the claims team relating to queries over all aspects of the claims process including policy coverage, indemnity queries, claims investigations, etc
• Proactively identifying and addressing any team training needs encouraging an environment of continuous learning (including your own development)
• Carrying out quality checks and providing positive and constructive feedback
• Authorising payments within agreed threshold limits
• Supporting by taking new claims/managing existing claims where required and leading by example in doing so
• Identify process and product improvement opportunities and actively raise this or look to make changes where appropriate
• Deputising in team manager absence on various responsibilities
• Managing first line complaints in line with agreed protocols

Experience and qualifications required

• At least 3 years experience working in an insurance/claims department preferred although we will consider candidates who possess other relevant skills
• Effectively able to coach and develop others
• Ability to work both independently and lead by example as part of a team
• Effective and confident decision maker using insight and information to get to the right outcomes
• Adhering to core competencies
• Good at sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Effective at multi-skilling and time management to manage a number of tasks in conjunction
• Excellent customer service skills, exceeding expectations

About Admiral 

Admiral Group is a FTSE 100 Financial Services company with a presence in eight countries. The company was set up in 1993 as a car insurance specialist, but since then the Group has expanded in other countries and other insurance verticals such as household and travel insurance, in loans, price comparison platforms, and has developed innovative products.

Admiral’s philosophy is that ‘people who like what they do, do it better’ and Admiral is proud to offer an open culture where achievement is rewarded and recognised and where coming to work is exciting every day.

Location

We are open to discussion around remote working possibilities (UK only). Our whole business is working in a hybrid mode (2 days at the office per week) but we do offer flexibility depending on your location. Please do not hesitate in querying this with the Recruitment Officer if needed.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience and the level of role you wish to be considered for.

We are happy to see CVs from all candidates who meet the requirements across our various opportunities and will be happy to discuss the remuneration package with you.

As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it's one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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