Household Claims Technical Fraud Handler

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.

We have a new exciting opportunity to join our growing Household Claims department as a Technical Fraud Handler. We're seeking a dedicated individual to join our team of Technical Fraud experts and make a difference by countering our fraud exposure across the Household Claims department.

Responsibilities

• You will manage a portfolio of high-value household claims investigations, involving complex and technical fraud scenarios.
• You will conduct thorough and detailed investigations, using a variety of tools and techniques, such as data analysis, interviews, site visits, and external experts to ensure they are fully investigated within a timely manner.
• Ensure we deliver great customer service at all times, whilst remaining alert to suspect/fraudulent activity.
• You will liaise with customers, solicitors, loss adjusters, and other parties involved in the claims process. You will be expected to take part in collaborative meetings with external suppliers throughout the investigation process.
• You will act as a Subject Matter Expert , providing guidance, support, and training to other handlers and colleagues across the department and wider business.
• You will build and maintain relationships with other departments, such as Underwriting, Claims, and Risk, and represent the best interests of the team across the business.
• You will work closely with external counter fraud suppliers to assist with the investigation of suspect claims.
• Perform any other duties as reasonably requested according to the needs of the Household Claims department or company to ensure business targets are achieved.
• You will act as a point of contact (both internal and external) for Technical Household Fraud matters.

Requirements

• You will have a practical knowledge base of household claims, preferably with a focus on counter fraud investigation.
• Have a passion for fraud identification and willingness to combat fraud.
• You will have a strong knowledge of insurance products, policies, and processes, as well as fraud trends and techniques.
• You will have excellent analytical, communication, and decision-making skills, with the ability to work independently and as part of a team.
• You will have a customer-centric approach, with the ability to handle sensitive and challenging situations with empathy and professionalism.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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