Delivery Lead - Pet

Job Purpose:

You will be assisting the Head of IT in providing technology and delivery direction and expertise to the Pet business area. Acting as a point of contact for all aspects of, delivery and operational management, ensuring that IT contributes significant business value. Act as an ambassador for IT and make a positive contribution to the feedback that the function receives 

You will have overall accountability for the success within the Tribe, acting both as a servant leader and coach.  The main responsibilities include removing blockers, ensuring progress can be made by squad members by removing issues outside of their control, dealing with any organisational impediments, and protecting the squad from unnecessary distraction.   

You will be responsible for the day-to-day agile management activities, coaching, and ensuring that Agile Ceremonies or conducted consistently, driving a culture of skills growth and continuous improvement. Ensuring that the optimum balance is achieved between costs, value, and benefits in provision of IT services and systems, working within business priorities as agreed by the Change board, ensuring that ‘business demand’ is matched to ‘IT supply’ as needed 

Keep abreast of IT and general technology developments in the broader marketplace, and make recommendations, ensuring these are understood and where appropriate, exploited across the business to increase business value derived from systems and processes  

Accountabilities & Responsibilities:

• Alongside the Tribe leadership and Business Leads, takes responsibility for the development and monitoring of OKR’s/key performance indicators and sharing this with relevant business stakeholders.  
• Accountable for supporting Product Leads by ensuring Tribe activities align with strategic objectives. 
• Accountable for maximising Squad’s ability to deliver Sprint goals and contribute to Tribe OKRs.  
• Have a clear understanding of the needs of the business and uses this to develop and maintain tribe delivery plans. Has a clear focus on business risk, tribe incoming and outgoing dependencies, cross tribe interdependencies and continuity issues which impact the delivery plan and can actively represent these points in the monthly portfolio sync. 
• Accountable in building a robust rolling 12-month high-level Tribe plan to deliver the Tribe’s portfolio backlog considering budgetary constraints in delivering the plan successfully.   
• Actively manage the resourcing suppliers to ensure they deliver the agreed outcomes within the agreed SoW’s. 
• Responsible for managing Squad capacity, utilisation and velocity. Actively engages with Tribe leadership to discuss resourcing and utilisation strategies. 
• Accountable for ensuring Tribe level ceremonies such as Tribe Planning, Portfolio Sync, Weekly Scrum of Scrums and Sprint Demos and Show and Tell’s are conducted focusing on value return. 
• Accountable for driving collaboration and continuous improvement mind-set across the Tribe.
• Inspire employees and act as a role model for the behaviours that encourage a high standard of product delivery.  
• Responsible for supporting the Head of IT with management duties for Squad Leads with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values.  
• Takes responsibility, within an IT service facility/operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner.  

This is not a full definition of the role but covers the main drivers for success

Knowledge and Experience Required:

Leadership and Industry:

• Technology leadership experience (in an agile environment is desirable) 
• Able to lead calmly through periods of high pressure whilst inspiring people and teams to achieve excellence and grow their skills 
• Experienced budget management skills 
• Experience of designing and delivering business solutions 
• Experience in SLA development & management 
• Project management experience 
• Drive, enthusiasm, and a can-do attitude 
• Practical knowledge of the industry and professional standards 
• Extensive knowledge and experience with line management through both coaching and mentoring techniques 
• Knowledge and experience of Agile development techniques like: User Stories, Continuous Integration, ATDD - Acceptance Test Driven Development, TDD - Test-driven development, Continuous Testing, Pairing and Automated Testing 

Technical/Role Based:

• Knowledge and experience in Scrum development practices and continuous integration & deployment 
• Knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI)  
• Extensive experience and awareness of IT architectural governance, standards, and methodology  
• Experience and awareness of CISO governance frameworks, standards, controls, and auditing documentation covering both business and technology solutions currently within product backlogs 
• Knowledge and understanding of cross-Tribe and shared service dependencies and levers available to address those dependencies 
• Knowledge of identification and management of engineering, design and testing standards and practices that comply with internal organisation IT governance and architectural standards within a heavily regulated environment  
• Knowledge and experience in the use of tools such as: Jira, Confluence etc. 
• High-level knowledge and experience operating within insurance industry 
• Knowledge and experience operating with low code/no code platforms 
• Knowledge and experience with design & development of digital products and back-office systems. 

Location:

This role will be remote working, but there will be an emphasis for the successful candidate to attend 1/2 days a month in our Head Office in Cardiff (UK only)

Our Commitment to You;

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance;

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.  We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Interviews for this position will commence w/c 27th June, via Microsoft Teams

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