Claims Debt Recovery Handler

This is an exciting opportunity to join our Claims Debt Recovery team. The role will include thoroughly investigating claims, using online tracing websites, social media and many other tools. The aim is to identify and pursue the responsible debtor to recover all claim costs associated with repudiated claims, uninsured Third Party claims and any other claims where money is owed to us by an individual where there is no valid insurance in place.

This includes dealing with any post or telephone queries in connection with the claim. Taking ownership of any queries and loop calls, making decisive business decisions as quickly as possible, and maintaining the overall objective of achieving the fastest, most effective economic settlement, for the benefit of the business.

These claims will involve vulnerable customers and some high value debts, so you’ll need to be empathetic and have great negotiation skills.

Main Duties

• Managing your caseload effectively.
• Identifying and pursuing the correct debtor.
• Establishing recovery prospects early on.
• Review a variety of interesting claims.
• Investigate success rate of claims.
• Conduct searches using tracing website and social media and investigate PH/TP’s.
• Maintain Full housekeeping of your allocated files and adhere to the existing procedures
• Complaint handling where necessary.
• Maintain excellent communication with customers and colleagues
• Working in line with department KPI’s
• A drive and passion for self-development and progression.
• Have high availability for calls and referrals.
• Assist with training to wider dept where needed.
• Understand indemnity and the Road Traffic Act.
• Develop a good working relationship with the wider claims dept and understand their procedures

Key Skills, Qualifications and Experience

• Excellent time management and organisational skills.
• Excellent communication (both verbal and written) and interpersonal skills.
• The ability to work well under pressure and meet deadlines.
• Be self-motivated and be able to motivate others.
• Flexibility and work as a team player.
• Be accountable and take responsibility.
• Adhere to core competencies
• Sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Technical claims experience

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Our Commitment to You 

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.