Household Claims Recoveries Handler

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.

We are looking for candidates to join our dedicated Recoveries Team within our Household Claims Complex department who are responsible for protecting the interests of our business and our customers by identifying and pursuing claims that have prospects of us being able to recover monies paid to settle our customers’ claims.

You will be dealing with a varied and interesting portfolio of recovery claims across all the household perils, including impact claims, fire claims, escape of water claims, escape of oil claims, and subsidence. If you are enthusiastic, hardworking, keen to learn and have a natural understanding of claims then this could be the role for you.

Previous claims handling experience is required. It would advantageous if you were aware of the different types of scenarios where a recovery may be possible, and able to apply the relevant law in these scenarios such as negligence (breach of duty), breach of contract, claims under the Consumer Protection Act etc. 

Main Duties and Responsibilities

In this role, you will be responsible for managing and pursuing recovery claims from third parties, ensuring timely and accurate resolution while delivering excellent customer service. Successful candidates will manage their own caseload of recovery claims.

• Identify and manage potential recovery claims through to conclusion
• Pro-actively manage a caseload of claims whilst keeping our customers up to date throughout the process
• Investigate liability and quantum to determine recovery potential
• Liaise with third parties, insurers, solicitors, and internal departments to progress claims
• Negotiate settlements and ensure recovery targets are met
• Maintain accurate records and documentation in line with regulatory and company standards
• Ensuring that your claims are accurately reserved in line with our reserving philosophy
• Maintain a good working relationship with all teams across the department
• Liaise and work closely with our panel solicitors
• Act as point of contact for the rest of the department in respect of recovery matters
• Perform any other duties as reasonably requested and according to the needs of the Household Claims department or the company to ensure business targets are achieved

Essential Skills Required

• Previous claims handling experience is essential
• Strong attention to detail
• Think quickly, creatively and laterally
• Work autonomously and seek further opportunities
• Adapt easily to change and retain knowledge
• Display confidence and professionalism when liaising with customers and other parties and have a strong ability to negotiate
• Ability to manage a case load
• Effective time management and organisational skills
• Good written and verbal communication skills

Location

The successful candidate would be required to work 2 days a week at our Cardiff or Swansea office.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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