Senior Data Analyst

Working within the Value Optimisation MI area in the Operations team, the Senior Data Analyst will support the delivery of existing and new MI & reports, with a specific focus on supporting our contact centres to improve customer experience & operational performance.

The role will focus on supporting a small team of analysts in providing the necessary insights and solutions for all levels within the contact centre. You will also be responsible for engaging the team’s principal stakeholders and ensure they’re getting what they need from our data offering to make the best strategic decisions to support business results.

As Senior Data Analyst, you will be required to:

• Cooperate with management and business stakeholders.
• Manage workload of team, prioritising requests and ensuring that the team provides accurate reporting in a timely manner.
• Align resource to support business stakeholders with their strategic priorities.
• Think creatively and identify ways to improve reporting, including better ways to present data.
• Maintain alignment with best practice use on analysis software such as SAS, Excel, PowerBI & BigQuery.

Experience Required

• Experience with supporting others to deliver on their objectives and improve their knowledge.
• Experience of providing data and analysis in a user-friendly manner.
• Ability to analyse data and provide operational and strategic insight.
• Excellent attention to detail.
• Strong organisational skills to help manage workloads and prioritise tasks from a variety of stakeholders.
• Good communicator with excellent written and verbal communication skills.
• Experience with presenting information and communicating with stakeholders at all levels.
• Pro-active & collabrative in approach to work.
• Ability to work independently as well as able to feed into wider teamwork.

Key Attributes

• Support team members to improve their analytical and technical skills.
• Organise workloads appropriately in line with department & business priorities.
• Ability to align data requirements to necessary outputs.
• Remain positive.
• Align day to day changes to the overarching customer & contact strategy.
• Understand the business impact of data processes and insights.
• Escalate concerns and challenges clearly.
• Adopt an attitude of continuous improvement.

Interview process

There will be a one stage interview. 

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

#LI-CS1