Pet Insurance Consultant

Admiral has been selling Pet Insurance through a 3^rd party since 2009.  In 2022 we brought the product in house and have seen exponential growth and we are continuing to expand.

It’s a role that promises plenty of variety as you will be trained to be multi-skilled taking Sales, Customer Services and Renewals calls - you’ll be responsible for making sure that at every point of contact, our customers receive first class levels of service and that you are getting the most out of the calls. There is an incentive structure that rewards both quality and sales in place.

Having the ability to connect with customers over their loved pets and show both excitement and empathy with customers is a must. Being adaptable and open to change is essential.  There will be ongoing development within business as we will test, learn, and change quickly. 

Full and extensive training is provided, so you won’t need specific pet insurance experience, but it would be a bonus. All we ask is that you’re up for the challenge and have a growth mindset to learn all about Pet Insurance and put it into practice – being a motivated, adaptable, and confident individual is key.

Please note, whilst we will always try and accommodate flexible working, this is a full time position working 37.5 hours a week. 

Main Duties:

• Answering in-bound calls.
• Making outbound calls to support our customers when required.
• Ensuring customers receive first-class service whilst retaining business.
• Following scripts and processes to remain compliant.
• Amending quotes and policies as required.
• Accepting new business.
• Working towards KPI’s and targets.
• Ensuring all work is dealt with accurately and in a timely manner.
• Updating policies and leaving concise notes.
• Keeping customers updated where necessary.
• Suggesting positive solutions within the customer journey.

Requirements:

• Experience within sales and negotiating is desirable.
• Excellent communication skills.
• Someone who is willing to play an active role in the development by offering new ideas.
• Someone who is adaptable, flexible and develop.
• Ability to have a willingness to learn and takes on constructive feedback.
• A genuine interest and care for pets and our customers.
• A team player, who is also capable of working independently.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

#LI-SS1