Admiral has been selling Pet Insurance through a 3rd party since 2009. In 2022 we brought the product in house and have seen exponential growth and we continuing to expand.
It’s a role that promises plenty of variety as you will be trained to be multi-skilled taking Sales, Customer Services and Renewals calls - you’ll be responsible for making sure that at every point of contact our customers receive first class levels of service and that you are getting the most out of the calls.
Having the ability to connect with customers over their loved pets and show both excitement and empathy with customers is a must. Being adaptable and open to change is essential. There will be ongoing development within the area and business as we will test, learn and change quickly.
Full and extensive training is provided, so you won’t need specific pet insurance experience, but it would be a bonus. All we ask is that you’re up for the challenge and have a growth mindset to learn all about Pet Insurance and put it into practice – being a motivated, extremely adaptive, and confident individual is key.
Main Duties:
- Answering in-bound calls.
- Making outbound calls to support our customers when required.
- Ensuring customers receive first-class service whilst retaining business.
- Amending quotes and policies as required.
- Accepting new business.
- Working towards KPI’s and Targets.
- Ensuring all work is dealt with accurately and in a timely manner.
- Updating policies.
- Keeping customers updated where necessary.
- Suggesting positive solutions within the customer journey.
Requirements:
- Experience within sales and negotiating.
- Excellent communication skills.
- Someone who is willing to play an active role in the development by offering new ideas.
- Someone who is adaptable, flexible and self-motivated and willing to learn and develop
- A genuine interest and care for pets and our customers.
- A team player, who is also capable of working independently.
Salary and Benefits.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We want you to have an element of freedom to define a working lifecycle that supports this, so we accommodate flexible hours wherever possible.
Overall package is negotiable dependant on your experience. Due to the sheer variety of opportunities within Admiral, we understand that it can sometimes be confusing as to what “level” of role is being advertised compared to your current job.
