We are the largest car insurance provider in the UK and and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here
At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In New Business the customer will always be at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our most challenging and rewarding departments.
We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.
New Business is a sales role with a difference, most of our customers will have already sourced a quote from the internet and will be calling you to discuss purchasing their insurance. Our New Business Executives excel in matching the customer’s needs to the products and benefits we offer whilst delivering superb customer service on every call!
You don’t need any experience, just confidence, a proactive approach and a willingness to learn. We will teach everything you need to help you succeed in your role. You will also have the support of your manager and team from your first day and right through your career with us.
This is a full-time position with long-term career prospects on offer. We work 40 hours per week, building up an hour and half ‘flex’ each week, or 5 extra days holiday depending on how you like to use it. Enjoy your lunch hour and break times at the free gym, in one of our chill out areas or enjoy your breaks taking advantage of the many benefits available to Admiral staff. In addition to the base salary of £17,600, after their probationary period New Business staff earn on average an extra £3,360 per year in incentive with our top performers earning in excess of £12,000!
We try to be available for our customers as much as possible, so our varied shift patterns are designed to cover these hours. We do work weekends, these days tend to be our best opportunities for sales, you will get days off in the week to compensate.
Job Purpose:
- Provide excellent customer service to our customers and staff
- Taking multiple calls daily
- Using tools provided to win the business and upsell additional products
- Follow compliance guidelines and procedures
- Log front line complaints
- Hit department objectives
Main Responsibilities:
- Answer calls efficiently and provide fantastic service whilst attempting to secure the business
- Go above and beyond for your customers by providing excellent customer service
- Ensure work is dealt with accurately and to a high standard
- Accurately read scripts and follow procedures correctly
- Be a team player
- Suggest positive solutions for customer journey
- Attend training sessions
- Take feedback on board
This role will be office based.
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