Technical Fraud Team Manager

Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Fraud team within our Complex Property Claims department here at Admiral! We’re looking for an enthusiastic and highly motivated Technical Fraud Team Manager, who is passionate about protecting the interests of both Admiral and our customers, to join our fraud team.

You will be responsible for leading a team of technical investigators, running an interesting & varied portfolio of our highest value household claims investigations as well as playing a vital role in our fraud training & coaching framework.

Whilst we are looking for people with relevant experience, we also believe in investing in our people’s ongoing professional and technical development. Successful candidates will therefore not only attend our excellent onboarding training they will also have access to a wide range of ongoing professional development opportunities, including externally accredited counter fraud specialist courses. 

Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean two days a week in the office. There is however the option for you to work more frequently from the office if this is your preference.  

We have an honest and open culture here that’s focused on four key areas: communication, equality, reward, and fun. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first. 

We recognise that applicants for this role will come with a wide variety of experiences, as such there is no defined starting salary as we aim to provide a competitive remuneration package that is commensurate with the skills of the successful candidates. 

Main Duties and Responsabilities:

The Household Claims Technical Fraud Team Manager will be required to:

• Ensure that the team perform in line with the expected departments key performance metrics.
• Ensure the team delivers great customer service at all times, whilst remaining alert to suspect/fraudulent activity.
• Ensure department processes and procedures are compliant, documented, updated, and adhered to.
• Ensure quality control of claims is high, with a pro-active approach in terms of claims management.
• Understand and analyse department data, providing commentary and insight to the relevant stakeholders where applicable.
• Support and motivate the team, providing clear development paths that enhance the knowledge and capability across the team.
• Ensure staff working within the fraud area are engaged and provided with a fulfilling work environment.
• Embrace the companies core competencies & promote our culture.
• Design and deliver fraud training to your team as well as the wider department

A suitable candidate should possess the following:

• A practical knowledge base of Household Claims, and Counter Fraud Investigation.
• Have a passion for fraud identification and willingness to combat fraud.
• Excellent listening skills.
• Strong attention to detail.
• The ability to motivate & develop a team.
• Able to think quickly, creatively, and laterally.
• Able to independently organise, prioritise and manage workload.
• The ability to analyse and act upon trends and patterns in our performance.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

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