New Client Unit Handler

Do you want to work in a diverse and talented environment with the opportunity to take your career beyond your expectations? Would you like to join a progressive and innovative law firm to shape and mould your career?  If so, then come work with us at Admiral Law.

In a world of hybrid working, you’ll get a chance to work from our modern offices and the comfort of your own home! Avoid some of the daily commute and enjoy coming in and working with your colleagues face-to-face – we’re offering the best of both worlds.

About this role:
We specialise in road traffic accident claims. We understand that motor accidents are distressing and can be confusing, especially if you’ve never had to deal with an insurance claim before.

This is a phone-based contact centre role, working on a rotating shift pattern. As a New Client Handler, you will be the first point of contact for our clients after they have been involved in a road traffic accident. Your role will be to make a good first impression and gather information accurately, whilst showing empathy to our clients at a stressful time for them.

Our people are always at the heart of what we do, so we’ll always make sure you have the skills and knowledge to do your job and do it well. After comprehensive training, you’ll start making calls and setting up new claims. You’ll also benefit from on-going training to ensure you’re always up to date with the latest policies and procedures to deliver the best service possible.

About you:
To be one of our New Client Handlers you’ll need to have excellent attention to detail, great listening skills and a calm, professional phone manner. You will be required to be proactive and work using your own initiative.

We provide full and extensive training, so you do not need insurance or law experience. We just ask that you’re motivated and eager to take on board the theory before putting it into practice to help our clients. Although you will be required to work independently you will also need to work as part of a team to achieve your individual, team and department goal of providing the best possible service to our clients.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

Benefits and rewards:

Being part of the Admiral Group PLC awards a number of benefits including:-

Up to £3,600 free shares each year with dividends paid twice per year.  Did you know that since Admiral Group PLC started the staff share scheme, we have given away over 20 million shares to our staff?  At today’s share price, this equates to over £300 million.  I think we can safely say you will share in our success!

• Internal progression
• Hybrid working – both home and office based
• Staff and family discount (10% or more) on Admiral’s range of products
• Great Pension scheme
• ‘Buy a book’ scheme for your personal development within your role
• Team days out four times a year
• Gym Discounts
• Opportunities to help your local communities
• Discounts at locations such as St David’s shopping centre Cardiff and many restaurants throughout the city
• Monthly and annual awards

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