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Louise shares the moments she’s most proud of during her short career here!

Louise began her career, as many of us do, in the call centre. In November 2015, she joined us a New Business call handler, which was her first job after graduating.

‘‘I’d heard that Admiral was a good place to work, so decided it’d be a good place to do 6-months to tied me over before going travelling.’’

‘’I enjoyed working and making money so much that after 6 months I decided that I’d stay and continuing working for Admiral.’’

After 9 months as a New Business call handler, I applied, and was successful in securing the Product Assistant role on the new CAT (car access) team, and whilst on the team I was offered to work on the rebrand of Admiral Learner Driver and Car Sharing Insurance (now Veygo). The team was such a small team that I got to be involved in a bit of everything; operations, marketing, product development, which was fantastic. The team kept growing and growing and it was lovely to watch become the success it is today.

''Around the time that we were about to launch the newly rebranded Veygo, my deferred placement on the grad scheme was approaching. It was difficult decision to make as we’d no idea if Veygo was going to be a success or not, so my decision to not go on the grad scheme was a risky one.

''I realised that I already had a lot of the experiences that I would’ve gained through completing the grad scheme such as marketing, operations and product development. One of the main issues holding me back was the valuable training that the grad scheme offers that I’d be missing out on.

''Talking through this with my manager, they offered to put me through the CIM Certificate which was great.

''There have been opportunities after opportunities at Admiral. This July my role on the Veygo team has changed slightly in that I’m now a Business Development Executive and am training in, product development and learning how to code.''

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Admiral Life

What we did to help the Coronavirus response

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General

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Blog

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22/07/2020

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So, what have we done for:  Our Community We have set up the £4 million Admiral Support Fund for Covid-19, which is predominantly providing funding and support in South Wales, where we are based, to the NHS, charities, support groups and will also allow us to contribute to any insurance industry wide charitable effort. We have been active in helping several charities and groups, which we are extremely proud of. Here are just a few ways we have helped: Supported Swansea, Cardiff and Newport food-banks – diverted our fruit supply to these extremely important community organisationsSupported The Wallich with food supplies  Donated to The Play Yard which provides meals for under privileged children and familiesDonated to St Thomas Parish which distributes food / meals to vulnerable people within SA1 area, amongst other supportive initiatives£100k donated to The Community Foundation WalesFeeding NHS staff through donations to various organisations Supplying essential items to Hospitals across South Wales in the form of medical shoes, calculators, pyjamas, etc We also asked our employees to send in details of their charitable events that had been cancelled so we could support and help with fundraising for their chosen charities. Brian Martin, Head of Business Support at Admiral said: “Admiral’s support means so much for our community and we will continue to work hard to help those in need in such a difficult time. “ You can find out more about how we’ve been supporting our community here.  Our employees To support our employees, all employees are being paid their full salary and no employees are being furloughed under the UK Government funded scheme and we don’t expect to benefit from any other initiatives funded by the government. Ecare, our counselling and support service for employees have also introduced a ‘Dependant Line’ for any dependants in employees’ households to offer additional support during the pandemic 24 hours a day. We also have a Workplace Support function who order a range of equipment to make life easier for employees at home whilst working. Nearly 2800 orders so far and climbing! To help our employees get the right advice, we have teamed up with HSBC who now offer 121 telephone appointments to help anyone with their financial concerns. Our Training function “Admiral Academy” have developed several webinars, online courses and playlists for all our employees that focuses on mental health, living in lock-down and working remotely. We are also building a programme for the future of ‘smart working’: how we integrate remote and office time, the use of office space, how we manage teams, the cultural implications, organisational structure and technology.    Our customers We pledged to give back £110million to our car and van insurance customers in recognition of the fact that our customers stayed at home and drove less during the UK wide Covid-19 lock-down. A £25 refund was automatically given to all customers for each car and van covered with us on the 20th April 2020, a total of 4.4m vehicles. We gave the refund to reflect there have been fewer cars on the road during the lock-down which resulted in fewer claims. This was done to ensure as a company we didn’t benefit during the lock-down. Our intention was to return estimated savings to our customers rather than benefit from reduced driving during the lock-down. We have also waived any motoring claims excess fees for NHS or emergency service workers and supporting NHS volunteers. We guarantee cover for customers using their vehicle to transport people, deliver medical supplies and equipment, or items to people who are self-isolating. In addition, we wanted to show our support for NHS and emergency service workers by giving them a free courtesy vehicle to keep them on the road during the lock-down. We are further supporting our customers who are in financial hardship as a result of the outbreak by being flexible with customers struggling with monthly payments. Cristina Nestares, CEO of UK Insurance at Admiral said: “During this challenging period, our main priorities have been helping our customers, supporting our local community and protecting the wellbeing of our employees, which is why we have introduced these initiatives to give something back to the customers and communities we serve. “This is an unprecedented time when people across the country are driving significantly less than before the lock-down, and we expect this to lead to a fall in the number of claims we are seeing. We want to give the money we would have used to pay these claims back to our loyal customers in this difficult time. We have also already reflected this change in driving behaviour in our pricing for customers and will continue to do so. “

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Samantha Bevan

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Samantha Bevan

Samantha Bevan

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Samantha Bevan

Admiral perks

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Contact Centre

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Blog

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24/06/2020

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When it comes to staff benefits and perks we have everything you’d expect from a large FTSE 100 company, like a contributory pension scheme, free shares, dental care and so on.  Our commitment to providing staff with the services and support they need to ensure that they are happy and healthy in their working lives ensures we are offering more than the basics. We hope this has contributed to the fact that we’ve made the Sunday Times Best Companies to work for list for the 17th year in a row.In this article, we will explore some of our most popular staff benefits…1. Free staff sharesAll staff who work for the Admiral Group receive up to £3,600 worth of company shares every year after the first year of service. Staff can sell these shares when they reach 3 years old, and at year 5, they are tax free, so its worth holding off if you can!Many staff have used their shares to buy holidays, their first house, cars etc. No wonder its one of our most popular benefits!2. Staff and family discountsA 15% discount is available off our car and pet insurance policies, as well as 10% off travel and home insurance for the following: employee, spouse, partner, children, parents, brothers and sisters. As well as discounts on our insurance products, we offer a staff breakdown scheme. On top of these discounts, a favourable APR rate off our loans from Admiral Loans is also available.3. Moving home advanceIf you’re looking to buy your first home but don’t have quite enough to get the deposit you need or to cover the legal fees, or if you’re looking to move into a rented property but need help to cover bonds and moving costs, then you can receive an interest-free advance of up to £2,000 from the company.4. Buy a book schemeYou can purchase books that will help you develop in your role at Admiral Group and the company will pay for them through David’s Buy a Book Scheme.5. Tickets to sponsored eventsOne of the benefits of working for Admiral is access to tickets to events that Admiral sponsors. In the past this has included tickets to, Wales rugby home international matches, pantomimes, shows at the Wales Millennium Centre, Techniquest Afterhours, weekly ticket giveaways to Chapter Arts Centre and much more.6. Discounts in local shops/businessesWe have secured staff discounts, ranging from 5%-25% with many local and national retailers such as; Oakwood Theme Park, Thomas Cook, Cardiff Nutrition, Wahaca, Papa Johns, Tim Hortons, Wok 2 Walk, O2, Pure Gym, The Body Shop and many more!7. Contributory pension schemeYou can start paying into the company pension scheme as soon as you start working for the Admiral Group and we will contribute to your pension up to 6% of your basic gross salary or a total of £9,000 p.a., whichever is lower.

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Alexandra  Dobbie

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Alexandra Dobbie

Alexandra  Dobbie

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Alexandra Dobbie

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