Operational Excellence Consultant

Operational Excellence Consultant

We’re looking for an Operational Excellence Consultant to join our team at Veygo! 

About Veygo 
At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We're proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.  

Please note: You will be expected to work from the Cardiff office at least two days per week.

What kind of person are we looking for?

This is a fantastic opportunity for a motivated individual, ideally with experience working within a Continuous Improvement (CI) team, to help build and shape a new function within Veygo.

We're looking for someone with a naturally curious mindset - someone who challenges the status quo, asks “why,” and is driven by a desire to make meaningful improvements for our customers, colleagues, and the business.

This role reports to an experienced Operational Excellence Leader who will support your development in learning and applying Lean Six Sigma (LSS) methodologies and tools. You’ll be eager to learn new ways of working and willing to go the extra mile to grow quickly in the role.

You’ll join a small team with big goals. The Operational Excellence Team is expected to deliver a minimum 3:1 return on investment to ensure the function remains viable. This means identifying opportunities to improve business performance through growth initiatives, cost reduction, cost avoidance, or efficiency gains.

You’ll be excited by the opportunity to make a difference, thrive under pressure, be comfortable with ambiguity, and ready to learn.

You’ll embody and help define a culture of continuous improvement.

You’ll also be confident in collecting, analyzing, and reporting data to support improvement initiatives.

Key Responsibilities:

• Support the creation, maintenance, and delivery of a portfolio of change initiatives that drive the business forward and deliver a 3:1 return on investment
• Apply strong analytical and Excel skills to support data-driven decision-making
• Help design and embed a Veygo-specific LSS operating model and methodology
• Communicate LSS principles and practices effectively to stakeholders, teams, and key users
• Create, implement, and maintain front-line SOPs and process flows, ensuring consistency and clarity
• Optimize existing operational systems and ways of working
• Collaborate with Operations, Product, Growth, and IT teams to ensure seamless delivery of new initiatives, products, and systems
• Support and deliver LSS-focused training sessions as part of Pioneer’s internal Lean Academy
• Assist colleagues in delivering their projects within the Lean Academy framework

Desirable Skills and Experience

• Experience identifying and supporting change initiatives with measurable business benefits
• Strong analytical and Excel skills
• A Lean Six Sigma qualification (Yellow Belt or higher), or equivalent
• Familiarity with continuous improvement cultures and embedding them in daily operations
• Demonstrated success in delivering real improvements and change initiatives
• Understanding of front-line operations and financial services
• Proven ability to build strong stakeholder relationships across all levels
• Knowledge of budget control, financial analysis, and benefit tracking

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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