Service Designer (12 Month FTC)

There’s a reason we’ve been named one of the best places to work in the UK: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up, and above all, feel valued.

The Opportunity

We are strengthening our UX research and service design team to elevate internal processes and experiences across Admiral. As a Service Designer focused on internal projects, your expertise will shape how we improve our systems, workflows, and employee journeys within the organisation.

Key Skills and Experience:

• Service Design for Internal Processes: Proven experience designing services that enhance internal workflows, systems, and operational efficiency within a large organisation.
• UX Research: Strong capability in both qualitative and quantitative research methods to deeply understand internal user needs, pain points, and opportunities for improvement.
• Process Mapping & Systems Thinking: Expertise in mapping complex internal processes, identifying inefficiencies, and proposing user-centred improvements aligned with business objectives.
• Stakeholder Engagement: Ability to build strong relationships with cross-functional teams, including HR, IT, Operations, and senior leadership, advocating for user needs and facilitating consensus.
• Facilitation and Co-Design: Skilled at leading co-design workshops with internal stakeholders to generate ideas, prioritise solutions, and drive collaborative decision-making.
• Strategic Implementation: Demonstrated experience translating research and design insights into actionable recommendations, and supporting delivery teams as changes are rolled out.
• Communication: Effective at communicating complex processes and solutions to diverse audiences, adapting messaging for both technical and non-technical internal stakeholders.
• Continuous Improvement: Passion for iterative design, measuring impact, and continuously refining internal services based on feedback and data.
• Collaboration: Track record of working successfully in multidisciplinary, agile environments, partnering with other designers, analysts, and internal clients.

Desirable Qualifications:

• An advanced degree (Master’s or PhD preferred) in Human-Centred Design, Human-Computer Interaction, Organisational Psychology, or a related field. Equivalent professional experience will also be considered.
• 7+ years in service design or user experience roles, with a focus on internal projects and business transformation.
• Experience navigating organisational change, regulatory requirements, and complex internal stakeholder landscapes.

This role is ideal for a service designer who is passionate about transforming internal processes, creating meaningful employee experiences, and making a measurable impact within a dynamic organisation.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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