Working in Operations
Happy colleagues make happy customers, and happy customers make for a successful, thriving company. Our customer-facing colleagues are the heart of our success at Admiral Money and are paramount in providing our customers with the best possible experience. Our aim is to give great service to as many people as possible, prioritising satisfied customers and happy colleagues.
Admiral Money has three product lines, Unsecured Personal Loans, Motor Finance and Specialist Mortgages. This means that our colleagues also have lots of opportunities to venture into new, exciting products, all with the aim of giving our customers the best service and journey. Whatever you do, you'll be making a valuable contribution to the business!
Roles in Operations
Some of these job roles may be familiar, but they come with an Admiral Money twist! In these roles, you’ll have the freedom to Be You. Be given the tools to Grow & Progress. The ability to Make A Difference. And, be rewarded with a Share In Our Future. We believe that “people who like what they do, do it better”. Here are the kind of roles you can expect:
- Collections Executive
- Underwriting Analyst
- Customer Care Handler
- Loans Executive
- Complaints Executive
Find out more about...
Customer Operations
Our Customer Operations team is here to make sure every interaction with us feels helpful, easy, and personal. They’re great listeners who ask the right questions to really understand what our customers need.
As the go-to team for anyone using Admiral Money, they provide friendly, expert guidance on our financial products. Whether it’s over the phone, in a web chat or by email, they’re ready to answer questions and offer clear, useful support.
They also work closely with other teams behind the scenes to sort out any issues quickly, so our customers feel supported and looked after every step of the way.
Underwriting
Our Underwriting team is full of talented experts who help us strike the right balance - offering products our customers love at prices that make sense, while also keeping the business protected.
It’s a diverse group, and teamwork is at the heart of everything we do. We stay flexible and respond quickly to what the business and our customers need, always aiming to create smart, fair solutions for everyone.
As technology in cars and homes continue to evolve, and as more of our interactions go digital - we’re constantly learning, growing, and adapting to keep up and stay ahead.
Customer Payment Support
Our Customer Payment Support team is here to help customers who’ve fallen behind on payments, working with them to find realistic, manageable ways to get their accounts back on track.
This team takes the time to really listen and understand each person’s unique situation, always approaching conversations with empathy, respect, and a focus on doing what’s fair.
Working in our Customer Payment Support team is about so much more than just answering the phone. It’s about being there for people when they’re going through a tough time - reassuring them, asking the right questions, and figuring out how we can best support them.
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