Workplace Support Executive

(This is a hybrid role, and it requires travel to our Swansea or Cardiff office once a week)

Our People Operations team are looking for a Workplace Support Executive to join their team and provide a ‘platinum’ case management service to the business, so that all colleagues receive high levels of customer service and a consistent, quality experience that is legally compliant. We are open to both full time and part time applicants.

Main Responsibilities:

• Case Management: Handle employee cases related to health conditions, mental health, neurodiversity, musculoskeletal issues, and complex new-starter health forms.
• Customised Adjustment Plans: Create plans that meet individual, business, and legal needs.
• Accident Investigation: Manage risk adjustments, claims, and RIDDOR reporting.
• Resolution and Documentation: Ensure timely resolution of cases, maintain accurate records, and uphold company policies and legal requirements.
• Support and Guidance: Provide support to employees and managers throughout case management, ensuring a high-quality experience.
• Continuous Improvement: Embed continuous improvement in processes to enhance colleague experience and efficiency.

Stakeholder Relationships:

• Collaboration: Work with Business Partnering teams and People Services to understand HR needs and develop case management services.
• Relationship Building: Maintain positive relationships with key stakeholders and act as a trusted advisor.
• External Partnerships: Utilize external relationships relevant to case workload.

Insight and Data Utilisation:

• Data-Driven Decisions: Use people data to inform business decisions and forecast trends.
• Wellbeing Updates: Provide regular updates on wellbeing cases and emerging trends to relevant stakeholders.

Key skills we are looking for

• Working knowledge of Employment Law & the Equality Act and of current HR best practice, trends, and changes.
• Proven ability to develop and effectively manage relationships with stakeholders.
• Ability to manage multiple cases at once.
• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organisation.
• Confidently make decisions and objectively justify them. Confident in working independently but skilled at collaboration to deliver results

Desirable Skills

• Degree calibre.
• Human Resources - CIPD Level 3 or above desirable.
• Neurodiversity OCN level 4.
• Advanced DSE trained.
• IOSH trained.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.’’

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