Senior Product Owner – Customer Master (MDM)

We’re on a mission to deliver seamless, personalised, and frictionless experiences for every customer at Admiral. At the heart of this transformation is our newly launched Customer Master Data Management (MDM) solution, which serves as the strategic platform providing a trusted, connected view of our customers and their products across the Admiral Group.

We’re looking for a passionate and experienced Product Owner to lead the evolution of this platform. This is a unique opportunity to shape and grow a capability that is central to powering connected customer experiences, while working closely with business, data and technology teams to deliver real value at scale.

Key Responsibilities

• Define and continuously refine business requirements in collaboration with a wide range of stakeholders, ensuring clear articulation of customer and business needs.
• Translate these requirements into a well-prioritised product backlog, focused on delivering maximum business value from the MDM platform.
• Develop and own the platform vision and roadmap for Admiral’s MDM system, enabling enterprise-wide activation of trusted customer data.
• Partner closely with Admiral’s central data teams, who own and manage the data itself, to ensure effective collaboration on data quality, flows, governance and usage.
• Identify and assess new opportunities to unlock value from MDM — powering both customer experiences and enterprise data interoperability.
• Ensure clear communication of requirements to delivery teams and work closely with engineering, architecture and platform leads to deliver high-quality solutions.
• Evangelise the value of the MDM platform across the business through demos, showcases and stakeholder education.

What We’re Looking For

• Proven experience as a Product Owner or Product Manager working with Customer MDM platforms or other enterprise-scale systems. Experience with Informatic MDM would be a distinct advantage.
• Experience in enterprise platform product ownership, ideally in environments with federated data ownership or complex organisational structures.
• Experience working in retail insurance or financial services is highly desirable.
• Strong collaboration and stakeholder engagement skills, especially in aligning with centralised data, IT and business teams.
• Skilled in backlog management, delivery planning and requirement gathering within an agile framework.
• A strategic thinker who can connect platform capabilities to business outcomes.
• Familiarity with tools such as Jira, Confluence, and data delivery pipelines is a plus.

Why Join Us?

This isn’t just about managing a system — it’s about building a strategic capability that enables Admiral to understand, serve, and empower our customers like never before. You’ll be at the centre of our transformation, working across disciplines and teams, with visibility, ownership and the opportunity to make a big impact.

If you love working on complex systems, enabling brilliant customer experiences, and collaborating across data and technology — we’d love to hear from you.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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