Product Owner ECRM Implementation

We seek a motivated, value-driven Product Owner to join our ECRM Marketing Implementation team.  This role focuses on enhancing customer experiences by integrating new marketing technology solutions.  Key responsibilities include managing Email Deliverability, BIMI, Visual Builders, and app/API integrations.

This is an opportunity to drive change and add value through new marketing technologies during an exciting period of investment in our Adobe Martech stack.

Key Responsibilities 

• Product Vision: Own technical ECRM marketing projects (BIMI, Visual Builders, Deliverability) to ensure alignment with industry changes, consumer duty and business goals.   

• Stakeholder Collaboration You will be responsible for independently creating technical development briefs and requesting statements of work.  By working closely with external agencies and key stakeholders to gather requirements, define project scope, and ensure alignment on objectives and deliverables.

• Execution and Delivery: Implement key projects, ensuring timely, high-quality outcomes aligned with business goals. Develop test plans, participate in deployment meetings, and conduct post-implementation reviews.  Also, provide training and support to the wider team.

• Performance Tracking: Monitor and analyse KPIs for email deliverability and omni-channel performance.  Create reports and present findings to drive continuous improvement across the business.

• Quality Assurance: Maintain the quality of solutions through comprehensive testing and strict adherence to quality assurance protocols. This will include QA testing, updating process maps and communicating change.  
• Data Management: Work with Compliance, Data Protection, and Legal teams within EUI and Admiral Group to ensure that activities meet FCA, data privacy, and ASA standards.
• Market Research: Stay informed on industry trends, competitor activities, and emerging Martech technologies to inform marketing strategies and deployment tactics.

Key Skills 

• Education: a professional qualification in Marketing, IT, Business, or a related field.
• Experience: Demonstrated experience as a Product Owner or similar role in Marketing, IT, or Business Implementation, with a history of delivering projects.
• Skills: Strong analytical, organisational, problem-solving, communication, and interpersonal skills.
• Technical Proficiency: Proficient in Adobe marketing tools and platforms, email deliverability, Jira/Workfront, and agile methodologies. Experience with HTML, JavaScript, CSS, Adobe Campaign, and/or Adobe Journey Optimiser is advantageous but not mandatory.
• Leadership: Demonstrated ability to lead, with a strong sense of accountability and ownership.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with changing priorities and deadlines.

This position is ideal for a professional dedicated to delivering new projects and enhancing customer experiences.  If you are ready to make a significant impact and help shape the future of our marketing success, we invite you to apply.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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